Atera vs NETSCOUT InfiniStreamNG comparison

Atera and NETSCOUT are both solutions in the Network Monitoring Software category. Atera is ranked #34 with an average rating of 10.0, while NETSCOUT is ranked #75. Atera holds a 0.6% mindshare in NMS, compared to NETSCOUT’s 0.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 92% of NETSCOUT users who would recommend it.

Atera

Read 15 Atera reviews

5,154 Views
1,546 Comparison Views

93% willing to recommend

NETSCOUT InfiniStreamNG

Read 13 NETSCOUT InfiniStreamNG reviews

1,853 Views
1,742 Comparison Views

92% willing to recommend

Atera

NETSCOUT InfiniStreamNG

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Atera and NETSCOUT InfiniStreamNG based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Atera vs. NETSCOUT InfiniStreamNG Report (Updated: April 2026).

Buyer's Guide

Atera vs. NETSCOUT InfiniStreamNG

April 2026

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Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Network Monitoring Software

34th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Help Desk Software (11th), IT Infrastructure Monitoring (38th), IT Service Management (ITSM) (11th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), AIOps (18th), Agentic Automation (8th)

NETSCOUT InfiniStreamNG

Ranking in Network Monitoring Software

75th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Network Monitoring Software category, the mindshare of Atera is 0.6%, up from 0.3% compared to the previous year. The mindshare of NETSCOUT InfiniStreamNG is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
Atera	0.6%
NETSCOUT InfiniStreamNG	0.5%
Other	98.9%

Network Monitoring Software

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Michael Gideon Genita

Associate System Engineer at SMS Global Technologies, Inc.

Easy to set up with good documentation and helpful support

I'm using it for a customer The packet flow switch is the most valuable aspect of the solution. It's an easy product to set up. We can scale the solution if we need to. It's stable. The documentation is well-written and quite useful. It's compatible with other products. Under the pocket flow…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"All of the features of Atera are valuable because they allow the customers to achieve their goals; it is easy to use, has good collaboration, and has zero maintenance."

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"All corporations that have an IT department should look into and utilize this solution."

"The savings have been astronomical."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"Atera has helped me to provide more accurate solutions based on a given problem."

More Atera pros

"The product is stable. I have never had any issue where we have lost an InfiniStream, or visibility from that particular InfiniStream, throughout the bank."

"I love the single pane of glass view. It makes it easier to not have to navigate everywhere. It allows more simplistic visibility, without having to go from tool to tool to tool, or from window to window to window."

"The tool has the ability to look back within a month's data. It is very easy to navigate within the tool and troubleshoot the problem, compared to other solutions that we've used in the past."

"We have seen a lot of return on investment: We have been able to recover radios in the field, we know exactly what is going on, we cut down fines from the service commission, and we have seen a measurable decrease in mean time to know, cutting troubleshooting down by days as we can now see the issues."

"It is very rock solid. We hardly have any hardware issues."

"The packet flow switch is the most valuable aspect of the solution."

"It has cut our group's troubleshooting time down significantly, e.g., depending on the issue, what would normally take maybe a couple of hours will now take minutes."

"It is very rock solid, and we hardly have any hardware issues."

More NETSCOUT InfiniStreamNG pros

Cons

"The chat solutions need improvement because we first need to connect to the customer."

"The billing module has a standard layout which is too limited for my needs."

"It will be interesting if Atera can integrate all kinds of products."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"The one thing that could do with improvement is the reporting."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

More Atera cons

"The technology goes end-of-life on us every year, which is why I am looking forward to vSTREAM."

"We don't use the single pane of glass view, even though we own it."

"Being able to manage the packet flow switches in nGeniusONE would be great."

"I'd like them to make the product more user-friendly."

"Only problems that we have had are fiber issues going into the TAPs or vSTREAMs, which are usually local site issues."

"The scalability has some limitations and quirks to it. I would like to be able to upgrade rather than replace the whole thing."

"The monitoring and reporting tool needs improvement."

"Sometimes, we can't access it."

More NETSCOUT InfiniStreamNG cons

Pricing and Cost Advice

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"Atera happened to have the best pricing model."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"The solution cost approximately $200 Canadian per month."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

More Atera pricing and cost advice

"I would like it to be more scalable with less spend."

"It can be scalable. It just costs too much. With a company as big as ours, it gets too expensive to accommodate every single site."

"This product could be cheaper."

"The price is a little high."

"To capture more with the solution that we bought, you have to buy another InfiniStreamNG, and there are only four ports in the back."

"The scalability is good, but it comes at a cost. E.g., if you need 100 InfiniStream because you are sending gigs or terabytes of data to one InfiniStream, then you will have to purchase another InfiniStream, which are not cheap."

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Top Industries

By visitors reading reviews

Educational Organization

Comms Service Provider

Construction Company

Performing Arts

Manufacturing Company

16%

Financial Services Firm

13%

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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Product Reports

Buyer's Guide

Atera

May 2026

Download Atera product report

Buyer's Guide

NETSCOUT InfiniStreamNG

April 2026

Download NETSCOUT InfiniStreamNG product report

Also Known As

No data available

InfiniStreamNG, NETSCOUT ISNG, Infinistream

Overview

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

Automation: Streamlines processes with powerful automation capabilities.
Remote Access: Facilitates easy access to client machines for issue resolution.
Intuitive Interface: User-friendly design enhances efficiency.
Integration: Seamless TeamViewer and Splashtop integration.
Monitoring: Effective monitoring and alert systems preempt issues.
Ticketing System: Boosts productivity with efficient workflow management.
Patch Management: Ensures systems are always up-to-date.
Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

Efficiency: Automation and scripting enhance task management.
Cost-effective: Combines robust features with competitive pricing.
Scalability: Cross-platform compatibility supports business growth.
Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera

NETSCOUT InfiniStreamNG delivers fast, cost-efficient network visibility with a single pane of glass view, featuring real-time traffic analysis, dependency mapping, and performance metrics for comprehensive management.

InfiniStreamNG stands out for its real-time insights into network activity, providing a unified platform for managing network components. Its deep packet inspection, scalability, and compatibility make it an essential tool for IT professionals looking to optimize network performance and resolve issues quickly. User-friendly interface enhancements are anticipated for improved usability, alongside early product lifecycle notifications due to extensive certification periods.

What are the key features of NETSCOUT InfiniStreamNG?

Speed: Enhances real-time traffic analysis and performance monitoring.
Network Visibility: Provides a comprehensive view with single pane device management.
Packet Inspection: Supports deep packet inspections for detailed data analytics.
Stability and Scalability: Ensures reliable performance and adapts to varying network sizes.
Compatibility: Seamlessly integrates with other technologies for smooth operations.

What are the benefits and ROI of using NETSCOUT InfiniStreamNG?

Quick Issue Resolution: Identifies and addresses network issues swiftly.
Efficient Utilization: Offers insights for optimizing resource use and network management.
Proactive Monitoring: Facilitates early detection of potential issues to maintain performance.
Application Performance Tracking: Monitors app connectivity and performance effectively.
KPI Evaluation: Provides comprehensive data for informed decision-making.

NETSCOUT InfiniStreamNG is implemented across industries for packet collection and analysis, serving network monitoring and troubleshooting needs. Companies in telecommunications monitor LTE roaming traffic, while financial institutions rely on it for analyzing banking data. It supports application connectivity checks and proactive remote site monitoring, becoming integral in evaluating KPIs and reporting network issues.

NETSCOUT

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

U.S. Department of Defense

Buyer's Guide

Atera vs. NETSCOUT InfiniStreamNG

April 2026

Free Report: Atera vs. NETSCOUT InfiniStreamNG

Find out what your peers are saying about Atera vs. NETSCOUT InfiniStreamNG and other solutions. Updated: April 2026.

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