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Buyer's Guide
Network Monitoring Software
September 2022
Get our free report covering NETSCOUT, PICO, Cisco, and other competitors of NETSCOUT InfiniStreamNG. Updated: September 2022.
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Simha Lingaladinne - PeerSpot reviewer
Assistant Management Specialist at a tech services company with 10,001+ employees
Real User
Top 20Leaderboard
Easy to understand with lots of customization and integration capabilities
Pros and Cons
  • "It is simple."
  • "We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."

What is our primary use case?

I work for three companies where the usage is different. Earlier, the main usage is to monitor customer service. Later on, it was a tool used for a combination of both Splunk and ScienceLogic. Now it is different, and now we are using it to look for limited server monitoring. It's different in all the different ways I have been worked with the tool. However, basically, it's for monitoring for the most part.

What is most valuable?

The monitoring is very good.

It is simple. We can see whatever is going on. Easily, we can discover everything. We can monitor our virtuality. Mainly the monitoring is simple on the server, and we can easily correct things if there is any problem on the server.

What needs improvement?

The back end is all right. However, when we are in the documentation area, we don't get any details. We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information. 

Maybe they should do more Power Packs. We do take requirements from the customer. If they want to add to Power Packs, we need to write our own custom scripts. It might be helpful to already have it included. 

For how long have I used the solution?

I've been using the solution for around four years.

What do I think about the stability of the solution?

In terms of stability, whenever we have a huge device that's mounting, if one of the devices gets a lot of events it can go down. We need to be careful. We need to add a device monthly to ensure the solution doesn't get flooded. 

What do I think about the scalability of the solution?

The scalability is good in that you can always add more users. There's no limit to the number of users. I'm not sure the exact amount of people that are using it right now as everyone has access to a lot of tools. IN my team, however, only three people use it currently. 

How are customer service and support?

I've been in touch with the technical team. In the beginning, we dealt with them a lot more as we didn't have any real knowledge of the solution. As we picked up processes we've used them a bit less. However, they were always helpful.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did previously use NETSCOUT. We didn't have the equipment, however. It came from the client. 

How was the initial setup?

There are two types of architecture. One is an all-in-one, and the other one is like a distributor. We went for the all-in-one option. It's very easy to set up. The distributor is a bit more complex. However, items like message collected, data collected and admin portal and database are like deploying one component at a time. Once we deployed them, we needed to connect to them. We needed support during that period. We needed a team. 

The deployment is quick. We could do it over a few hours on a Sunday.

What's my experience with pricing, setup cost, and licensing?

While you do have to pay for licensing, I can't speak to the exact cost.

What other advice do I have?

We're a customer.

I'd recommend the solution to others.

There are many marketing tools in the market. I have less experience with those. I do, however, have experience with ScienceLogic. It has a good design. You might need someone from support to do the installation. However, apart from the installation, you can understand everything very easily. It has a lot of integration capabilities as well. We can integrate with a lot of things. We can monitor emails. We can monitor APL. We can handle customization and automation and there is a great dashboard. They have lot of features to take advantage of. That's why people should go and use the tool.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Network Monitoring Software
September 2022
Get our free report covering NETSCOUT, PICO, Cisco, and other competitors of NETSCOUT InfiniStreamNG. Updated: September 2022.
635,987 professionals have used our research since 2012.