Atera vs Azure Bastion comparison

Atera and Microsoft are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #5 with an average rating of 10.0, while Microsoft is ranked #7 with an average rating of 9.0. Atera holds a 7.6% mindshare in RMM, compared to Microsoft’s 1.1% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Microsoft users who would recommend it.

Atera

Read 15 Atera reviews

2,239 Views
1,567 Comparison Views

93% willing to recommend

Azure Bastion

Read 12 Azure Bastion reviews

1,742 Views
279 Comparison Views

100% willing to recommend

Atera

Azure Bastion

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Executive SummaryUpdated on Jan 2, 2025

Atera and Azure Bastion cater to different needs within IT management and network security respectively. Atera shines with its comprehensive IT management features, but Azure Bastion stands out in network security.

Features: Atera offers remote monitoring, a ticketing system, and automation tools. Azure Bastion focuses on secure RDP and SSH access, role-based access control, and HTTPS traffic security.

Room for Improvement: Atera could enhance its advanced scripting capabilities and third-party integrations. It might also benefit from improved mobile app features and more robust reporting tools. Azure Bastion could refine its integration with other cloud services and enhance user-friendliness for non-experts. Its documentation, while comprehensive, could be more user-oriented, and the pricing model may better accommodate growing businesses.

Ease of Deployment and Customer Service: Atera offers a user-friendly deployment process and dedicated support for SMEs. Azure Bastion requires familiarity with Azure for deployment but benefits from Azure's integrated customer support and extensive documentation.

Pricing and ROI: Atera's per-technician pricing is predictable and offers a good ROI for scaling businesses. Azure Bastion uses a flexible pay-as-you-go model which may be cost-efficient for sporadic usage but could become costly with high traffic.

To learn more, read our detailed Atera vs. Azure Bastion Report (Updated: July 2025).

Buyer's Guide

Atera vs. Azure Bastion

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.0

Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.

Sentiment score

6.8

Azure Bastion offers significant savings and seamless infrastructure automation, though some users don't see specific cost or time benefits.

No quotes available

For more quotes and insights, download the Atera report

We have noticed savings of approximately twenty percent by using Azure Bastion compared to VM pricing.

Anoobis Bhaskaran

Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH

For more quotes and insights, download the Azure Bastion report

Customer Service

Sentiment score

8.5

Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.

Sentiment score

7.0

Azure Bastion's customer service is efficient and patient, with positive ratings, though some improvements are needed in data transfer.

No quotes available

For more quotes and insights, download the Atera report

Support is satisfactory but with room for improvement, primarily concerning data transfer issues.

Ashadeep Parida

IT Manager at NTT DATA

We usually get backup within two hours.

Anoobis Bhaskaran

Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH

For more quotes and insights, download the Azure Bastion report

Scalability Issues

Sentiment score

7.8

Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.

Sentiment score

6.6

Azure Bastion offers scalability for extensive use but lacks customization, meeting diverse organizational needs with varying user exploration.

No quotes available

For more quotes and insights, download the Atera report

It is designed to provide access over a private network without hitting the internet.

Ashadeep Parida

IT Manager at NTT DATA

For more quotes and insights, download the Azure Bastion report

Stability Issues

Sentiment score

8.2

Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.

Sentiment score

8.2

Azure Bastion is praised for stability and performance, with minimal issues, especially in North America, ensuring long-term reliability.

No quotes available

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Azure Bastion is stable.

Ashadeep Parida

IT Manager at NTT DATA

For more quotes and insights, download the Azure Bastion report

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.

Azure Bastion users face data retrieval costs, limited functionality, browser issues, and call for improved protocol speed and AI support.

No quotes available

For more quotes and insights, download the Atera report

A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS.

Ashadeep Parida

IT Manager at NTT DATA

I would like to see integrated AI features with Azure Bastion, especially for connectivity issues.

Anoobis Bhaskaran

Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH

It would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote Desktop emulation.

MartinAnderson

Owner at BNS

For more quotes and insights, download the Azure Bastion report

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.

Azure Bastion's pricing reflects its high-quality security, starting at $150/month, suitable for enterprises despite competitive alternatives.

No quotes available

For more quotes and insights, download the Atera report

Microsoft's pricing is on the higher side and could be more competitive.

Ashadeep Parida

IT Manager at NTT DATA

The price is not necessarily cheaper, but it is acceptable.

Anoobis Bhaskaran

Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH

For more quotes and insights, download the Azure Bastion report

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.

Azure Bastion offers secure VM access with Azure AD integration, avoiding public IPs, supporting scripting, and infrastructure as code.

We can run commands such as PowerShell, batch scripts, and implement automation.

Avi Vaserman

Owner at Sytex Ltd.

For more quotes and insights, download the Atera report

It offers a secure platform to access resources over a private network without hitting the internet.

Ashadeep Parida

IT Manager at NTT DATA

The most valuable feature of Azure Bastion is its security, which I find to be the best part.

Anoobis Bhaskaran

Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH

The security is the main reason we use Azure Bastion because it is integrated with Azure Active Directory, ensuring that access is secure.

MartinAnderson

Owner at BNS

For more quotes and insights, download the Azure Bastion report

Categories and Ranking

Atera

Ranking in Remote Monitoring and Management (RMM)

5th

Average Rating

9.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Patch Management (12th)

Azure Bastion

Ranking in Remote Monitoring and Management (RMM)

7th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Microsoft Security Suite (19th)

Mindshare comparison

As of August 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 7.6%, down from 14.6% compared to the previous year. The mindshare of Azure Bastion is 1.1%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Deepanshu Thakur

Co-Founder at Mandelbulb Technologies

Easy to use, good for creating complex infrastructures and modernized

Whether Azure Bastion handles network latency and large-scale connections is irrelevant as it is not something that is valid because it is just used as a code for configurations. It would not be right to frame a question where one asks how HTML CSS handles the network connections because network connection, bandwidth, connectivity, and concurrent connections are areas that depend heavily on the infrastructure as opposed to the code. The area revolves around code matters, but infrastructure is the key component. As Azure Bastion is there to create the infrastructure, it is not valid to discuss whether it can handle network latency and large-scale connections. Azure Bastion is a secure tool. I have not seen any AI capabilities in the tool. People can create complex infrastructure and a hierarchy, but it all depends on how they organize their code and files. If they organize it the right way, the entire solution and the entire infrastructure would be smooth enough to be deployed with Azure Bastion. I rate the tool an eight out of ten.

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Top Industries

By visitors reading reviews

Educational Organization

10%

Computer Software Company

Comms Service Provider

Retailer

Computer Software Company

18%

Comms Service Provider

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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What do you like most about Azure Bastion?

Azure Bastion makes it easy to provide quick virtual machine access to our customers.

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What is your experience regarding pricing and costs for Azure Bastion?

Microsoft's pricing is on the higher side and could be more competitive. Startups and small organizations often prefer AWS ( /products/amazon-aws-reviews ) or GCP due to their lower costs, while la...

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What needs improvement with Azure Bastion?

Azure Bastion does its job. However, it would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote ( /products/remote-reviews ) Desktop emulation. I am u...

See all answers

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Product Reports

Buyer's Guide

Atera

August 2025

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Buyer's Guide

Azure Bastion

August 2025

Download Azure Bastion product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Azure Bastion is a service you deploy that lets you connect to a virtual machine using your browser and the Azure portal. The Azure Bastion service is a fully platform-managed PaaS service that you provision inside your virtual network. It provides secure and seamless RDP/SSH connectivity to your virtual machines directly from the Azure portal over TLS. When you connect via Azure Bastion, your virtual machines do not need a public IP address, agent, or special client software.

Microsoft

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Information Not Available

Buyer's Guide

Atera vs. Azure Bastion

July 2025

Free Report: Atera vs. Azure Bastion

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