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Atera vs Azure Bastion comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Atera boosts client satisfaction and reduces costs by automating tasks, extending hardware lifespan, and offering integrated features.
Sentiment score
7.3
Organizations achieved 20% cost savings and faster admin tasks with Azure Bastion, streamlining infrastructure and supporting more environments.
We have seen a clear return on investment from Azure Bastion, mainly in operational efficiency and reduced infrastructure overhead.
Manager Technical support at Softcell Technologies Limited
We have noticed savings of approximately twenty percent by using Azure Bastion compared to VM pricing.
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
 

Customer Service

Sentiment score
7.8
Atera's customer service is praised for its responsiveness, technical expertise, reliability, and effective multi-factor authentication and updates.
Sentiment score
7.2
Azure Bastion customer service is efficient and knowledgeable, with high satisfaction but some data transfer concerns.
One thing I would highlight is the response time of the engineers and the expertise they have, which is very valuable.
Manager Technical support at Softcell Technologies Limited
We usually get backup within two hours.
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
Support is satisfactory but with room for improvement, primarily concerning data transfer issues.
IT Manager at NTT DATA
 

Scalability Issues

Sentiment score
7.3
Atera excels in scalability and versatility, managing endpoints efficiently, but users seek enhancements in ticketing and functionality.
Sentiment score
6.7
Azure Bastion offers scalable enterprise solutions, though customization limits and concurrent user restrictions affect some user experiences.
It is designed to provide access over a private network without hitting the internet.
IT Manager at NTT DATA
It scales well across multiple subscriptions and virtual networks without requiring separate jump host infrastructure per environment.
Manager Technical support at Softcell Technologies Limited
 

Stability Issues

Sentiment score
8.1
Atera offers stable, reliable performance with minimal downtime, regular updates, and rare minor issues, enhancing user satisfaction.
Sentiment score
8.3
<p>Azure Bastion is stable and reliable, with few issues reported, benefiting from Microsoft's strong R&amp;D support.</p>
 

Room For Improvement

Users seek improved access management, enhanced mobility, integration, customization, better controls, and scalability in Atera's platform features.
Azure Bastion needs browser updates, better AI for connectivity, and improvements in file transfer, monitoring, and networking.
Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive.
IT Manager at Telstra
We would appreciate more advanced session recording, centralized audit reporting, and tighter integration with SIEM or SOC workflows to improve privileged access monitoring and forensic investigations.
Manager Technical support at Softcell Technologies Limited
I would like to see integrated AI features with Azure Bastion, especially for connectivity issues.
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS.
IT Manager at NTT DATA
 

Setup Cost

Atera's per-technician pricing allows unlimited devices, offering cost-effective scalability and predictability, ideal for enterprise users.
Azure Bastion pricing is debated, balancing affordability and security with varied opinions compared to AWS and GCP costs.
Microsoft's pricing is on the higher side and could be more competitive.
IT Manager at NTT DATA
The price is not necessarily cheaper, but it is acceptable.
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
 

Valuable Features

Atera offers powerful RMM, automation, and remote access features, with unlimited endpoints and AI Copilot for efficient IT management.
Azure Bastion ensures secure, efficient VM access with centralized control, eliminating public IP exposure and enhancing network integration.
Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint.
IT Manager at Telstra
We can run commands such as PowerShell, batch scripts, and implement automation.
Owner at Sytex Ltd.
Browser-based RDP or SSH through Azure Bastion has reduced operational overhead because administrators can securely access VMs without VPN dependency, jump servers, or exposed management ports.
Manager Technical support at Softcell Technologies Limited
We use Azure AD integration to specify who has access and what they can do.
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
It offers a secure platform to access resources over a private network without hitting the internet.
IT Manager at NTT DATA
 

Categories and Ranking

Atera
Ranking in Network Monitoring Software
39th
Ranking in Remote Monitoring and Management (RMM)
5th
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
Help Desk Software (11th), IT Infrastructure Monitoring (39th), IT Service Management (ITSM) (10th), Patch Management (11th), AIOps (19th), Agentic Automation (8th)
Azure Bastion
Ranking in Network Monitoring Software
46th
Ranking in Remote Monitoring and Management (RMM)
13th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
13
Ranking in other categories
Microsoft Security Suite (26th)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of Atera is 0.6%, up from 0.3% compared to the previous year. The mindshare of Azure Bastion is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Atera0.6%
Azure Bastion0.4%
Other99.0%
Network Monitoring Software
 

Featured Reviews

NC
IT Manager at Telstra
Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time
The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.
Anand Yadav - PeerSpot reviewer
Manager Technical support at Softcell Technologies Limited
Secure remote access has reduced attack surface and simplifies privileged administration
The best features of Azure Bastion are secure browser-based RDP or SSH access, elimination of public IP exposure on VMs, and seamless integration with Azure networking. From a cybersecurity perspective, we especially value centralized access control, reduced attack surface, and the ability to provide privileged administrative access without deploying and maintaining traditional jump servers. Browser-based RDP or SSH through Azure Bastion has reduced operational overhead because administrators can securely access VMs without VPN dependency, jump servers, or exposed management ports. Centralized access through Azure role-based access control makes permission management much easier, allowing us to enforce least-privilege access and maintain consistent administrative controls across multiple customer environments. Another feature we find valuable in Azure Bastion is its ability to standardize secure administrative access across different customer environments. From a security operation perspective, it reduces dependency on legacy jump host architectures, simplifies access management, and helps enforce a consistent remote access security model across Azure workloads.
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Top Industries

By visitors reading reviews
Construction Company
9%
Comms Service Provider
9%
Educational Organization
9%
Manufacturing Company
7%
Computer Software Company
11%
Financial Services Firm
11%
Comms Service Provider
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Large Enterprise1
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...
What is your primary use case for Atera?
My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...
What is your experience regarding pricing and costs for Azure Bastion?
Microsoft's pricing is on the higher side and could be more competitive. Startups and small organizations often prefer AWS ( /products/amazon-aws-reviews ) or GCP due to their lower costs, while la...
What needs improvement with Azure Bastion?
Azure Bastion could be improved with more granular session monitoring, rich audit capabilities, and deeper integration with security operation workflows. We would also appreciate enhanced reporting...
What is your primary use case for Azure Bastion?
Azure Bastion serves as our primary solution for providing secure administrative access to Azure VPNs and VMs without exposing RDP or SSH ports to the internet. From a cybersecurity perspective, it...
 

Comparisons

 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
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Find out what your peers are saying about Atera vs. Azure Bastion and other solutions. Updated: June 2026.
900,838 professionals have used our research since 2012.