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Atera vs Azure Bastion comparison

Atera and Microsoft are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #4 with an average rating of 9.0, while Microsoft is ranked #6 with an average rating of 9.0. Atera holds a 9.8% mindshare in RMM, compared to Microsoft’s 2.0% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Microsoft users who would recommend it.
Atera
Read 15 Atera reviews
  • 1,916 Views
  • 1,230 Comparison Views
93% willing to recommend
Azure Bastion
Read 12 Azure Bastion reviews
  • 314 Views
  • 158 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Atera and Azure Bastion cater to different needs within IT management and network security respectively. Atera shines with its comprehensive IT management features, but Azure Bastion stands out in network security.

Features: Atera offers remote monitoring, a ticketing system, and automation tools. Azure Bastion focuses on secure RDP and SSH access, role-based access control, and HTTPS traffic security.

Room for Improvement: Atera could enhance its advanced scripting capabilities and third-party integrations. It might also benefit from improved mobile app features and more robust reporting tools. Azure Bastion could refine its integration with other cloud services and enhance user-friendliness for non-experts. Its documentation, while comprehensive, could be more user-oriented, and the pricing model may better accommodate growing businesses.

Ease of Deployment and Customer Service: Atera offers a user-friendly deployment process and dedicated support for SMEs. Azure Bastion requires familiarity with Azure for deployment but benefits from Azure's integrated customer support and extensive documentation.

Pricing and ROI: Atera's per-technician pricing is predictable and offers a good ROI for scaling businesses. Azure Bastion uses a flexible pay-as-you-go model which may be cost-efficient for sporadic usage but could become costly with high traffic.

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To learn more, read our detailed Atera vs. Azure Bastion Report (Updated: April 2025).
Buyer's Guide
Atera vs. Azure Bastion
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.4
Atera boosts efficiency and saves costs with remote configurations, fixed fees, automated updates, extended hardware lifespan, and comprehensive features.
Sentiment score
6.8
Azure Bastion offers significant savings and seamless infrastructure automation, though some users don't see specific cost or time benefits.
No quotes available
For more quotes and insights, download the Atera report
We have noticed savings of approximately twenty percent by using Azure Bastion compared to VM pricing.
For more quotes and insights, download the Azure Bastion report
 

Customer Service

Sentiment score
8.5
Atera's support is highly rated for being responsive, knowledgeable, proactive, and professional, with frequent updates and effective security measures.
Sentiment score
7.0
Azure Bastion's customer service is efficient and patient, with positive ratings, though some improvements are needed in data transfer.
No quotes available
For more quotes and insights, download the Atera report
Support is satisfactory but with room for improvement, primarily concerning data transfer issues.
We usually get backup within two hours.
For more quotes and insights, download the Azure Bastion report
 

Scalability Issues

Sentiment score
7.9
Atera is a scalable, versatile tool suitable for all company sizes, effectively managing diverse endpoints and clients with ease.
Sentiment score
6.6
Azure Bastion offers scalability for extensive use but lacks customization, meeting diverse organizational needs with varying user exploration.
No quotes available
For more quotes and insights, download the Atera report
It is designed to provide access over a private network without hitting the internet.
For more quotes and insights, download the Azure Bastion report
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable with minimal downtime, frequent updates, and rare issues, often external in origin.
Sentiment score
8.2
Azure Bastion is praised for stability and performance, with minimal issues, especially in North America, ensuring long-term reliability.
 

Room For Improvement

Atera requires better identity management, integrations, mobile features, network monitoring, automation, interface updates, and enhanced security for a superior user experience.
Azure Bastion users face data retrieval costs, limited functionality, browser issues, and call for improved protocol speed and AI support.
No quotes available
For more quotes and insights, download the Atera report
I would like to see integrated AI features with Azure Bastion, especially for connectivity issues.
A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS.
It would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote Desktop emulation.
For more quotes and insights, download the Azure Bastion report
AB
AP
MA
 

Setup Cost

Atera's fixed per-technician fee offers predictable, scalable pricing with affordable integrations, making it cost-effective compared to competitors.
Azure Bastion's pricing reflects its high-quality security, starting at $150/month, suitable for enterprises despite competitive alternatives.
No quotes available
For more quotes and insights, download the Atera report
Microsoft's pricing is on the higher side and could be more competitive.
The price is not necessarily cheaper, but it is acceptable.
For more quotes and insights, download the Azure Bastion report
 

Valuable Features

Atera offers robust PowerShell commands, seamless remote access, effective automation, cross-platform support, intuitive interface, and proactive issue resolution tools.
Azure Bastion offers secure VM access with Azure AD integration, avoiding public IPs, supporting scripting, and infrastructure as code.
No quotes available
For more quotes and insights, download the Atera report
It offers a secure platform to access resources over a private network without hitting the internet.
The security is the main reason we use Azure Bastion because it is integrated with Azure Active Directory, ensuring that access is secure.
We use Azure AD integration to specify who has access and what they can do.
For more quotes and insights, download the Azure Bastion report
AP
MA
AB
 

Categories and Ranking

Atera
Ranking in Remote Monitoring and Management (RMM)
4th
Average Rating
9.2
Reviews Sentiment
8.1
Number of Reviews
15
Ranking in other categories
IT Service Management (ITSM) (13th), Patch Management (11th)
Azure Bastion
Ranking in Remote Monitoring and Management (RMM)
6th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
Network Monitoring Software (24th), Microsoft Security Suite (19th)
 

Mindshare comparison

As of May 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 9.8%, down from 14.9% compared to the previous year. The mindshare of Azure Bastion is 2.0%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

JC
Having fewer hardware replacements saves us in annual costs
There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.
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Aladin Steiner - PeerSpot reviewer
Has good scalability and provides secure access to the virtual machines
The product improved the security posture of our organization. We don’t have open ports and connect them to servers using it. We can carry out two-factor authentication to protect the devices with conditional access features. It would be nice to have a feature to copy and paste the files into servers. I rate the product a nine out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Comms Service Provider
10%
Retailer
7%
Educational Organization
6%
Computer Software Company
17%
Government
9%
Financial Services Firm
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
Pricing is low. It costs around 149 bucks per month.
See all answers
What needs improvement with Atera?
It should improve its processes.
See all answers
What is your primary use case for Atera?
Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.
See all answers
What do you like most about Azure Bastion?
Azure Bastion makes it easy to provide quick virtual machine access to our customers.
See all answers
What is your experience regarding pricing and costs for Azure Bastion?
The price is not necessarily cheaper, but it is acceptable. We are satisfied with the licensing on a yearly basis.
See all answers
What needs improvement with Azure Bastion?
Azure Bastion does its job. However, it would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote ( /products/remote-reviews ) Desktop emulation. I am u...
See all answers
 

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Compared 20% of the time
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Product Reports

Buyer's Guide
Atera
April 2025
Atera reportDownload Atera product report
Buyer's Guide
Azure Bastion
April 2025
Azure Bastion reportDownload Azure Bastion product report
 

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

  • Thousands of paying users in over 75 countries
  • Free 30-day trial, no credit card or commitment required
  • No hidden fees or restrictions, all plans include unlimited devices
  • Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

  • Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
  • Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
  • Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.
Atera

Azure Bastion is a service you deploy that lets you connect to a virtual machine using your browser and the Azure portal. The Azure Bastion service is a fully platform-managed PaaS service that you provision inside your virtual network. It provides secure and seamless RDP/SSH connectivity to your virtual machines directly from the Azure portal over TLS. When you connect via Azure Bastion, your virtual machines do not need a public IP address, agent, or special client software.

Microsoft
 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Information Not Available
Buyer's Guide
Atera vs. Azure Bastion
April 2025
Free Report: Atera vs. Azure Bastion
Find out what your peers are saying about Atera vs. Azure Bastion and other solutions. Updated: April 2025.
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