IT Central Station is now PeerSpot: Here's why

Aspect Workforce Optimization vs OpenText Qfiniti comparison

Cancel
You must select at least 2 products to compare!
Ranking
Views
458
Comparisons
413
Reviews
0
Average Words per Review
0
Rating
N/A
Views
82
Comparisons
58
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Aspect Cloud, Aspect
Learn More
Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.

OpenText Qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with real-time agent support and call center performance management capabilities.

Offer
Learn more about Aspect Workforce Optimization
Learn more about OpenText Qfiniti
Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, Vodafone
Asurion, HSN, Transcom, SAP
Top Industries
VISITORS READING REVIEWS
Comms Service Provider21%
Computer Software Company17%
Insurance Company10%
Retailer10%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise12%
Large Enterprise71%
No Data Available

Aspect Workforce Optimization is ranked 7th in Workforce Engagement Management while OpenText Qfiniti is ranked 11th in Workforce Engagement Management. Aspect Workforce Optimization is rated 0.0, while OpenText Qfiniti is rated 0.0. On the other hand, Aspect Workforce Optimization is most compared with NICE Workforce Optimization, Verint Workforce Engagement Cloud, Genesys Cloud and Calabrio WFM, whereas OpenText Qfiniti is most compared with .

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.