Palo Alto Networks Cortex XSOAR and Arctic Wolf Managed Detection and Response compete in security operations automation and managed services. Cortex XSOAR leads with advanced automation and integration, while Arctic Wolf is favored for strong managed services and support.
Features: Palo Alto Networks Cortex XSOAR is acclaimed for its automation features and extensive integration capabilities, providing dynamic remediation and efficient orchestration of security operations. It offers a robust library of customizable playbooks and maintains high scalability. Arctic Wolf excels with its managed services, offering 24/7 SOC visibility and proactive security management, alongside seamless integration with existing systems that emphasize ease of implementation.
Room for Improvement: Cortex XSOAR users suggest improvements in documentation, integration streamlining, and a more modular setup to enhance flexibility. Cost reduction or tiered pricing models could also be beneficial. For Arctic Wolf, there is room to expand integration tools and manage additional feature costs. Enhancing reaction times and refining reporting functions would also be advantageous.
Ease of Deployment and Customer Service: Cortex XSOAR provides diverse deployment options, fitting into public and private clouds and receiving varied feedback on technical support, from satisfactory to highly responsive. Arctic Wolf supports hybrid and on-premises deployments, earning praise for excellent technical support and clear communication channels, standing out in customer focus.
Pricing and ROI: Cortex XSOAR is considered expensive, particularly after its acquisition by Palo Alto, but offers significant ROI for mature SOCs, especially beneficial for large enterprises. Arctic Wolf's pricing is reasonable given its comprehensive service approach, though not the cheapest. It provides scalable cost structures ensuring strong ROI when aligned with appropriate operational strategies.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
We are positioning Palo Alto Networks Cortex XSOAR, which can be used in the SOC and do a lot of automation for the customer.
We have monthly meetings where they help us with network security.
The technical support provided by Palo Alto Networks Cortex XSOAR is good.
Their support has been better than Anomali's and they are more responsive.
The scalability of Palo Alto Networks Cortex XSOAR supports our growth and security needs because we can integrate various tools and continuously add more capability.
The threat intelligence feature is expected to be a significant advantage.
We cannot fully secure these devices until they release an updated version of their agent software.
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play.
One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation.
Deployment is not easy, requiring significant tuning and building of integrations over weeks.
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options.
For customers, it is zero versus $20 million, which is why they have to make a decision.
The solution works well for our team as it offers a hands-off approach, which we need.
The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective.
We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs.
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier.
| Product | Market Share (%) |
|---|---|
| Arctic Wolf Managed Detection and Response | 30.9% |
| Palo Alto Networks Cortex XSOAR | 15.7% |
| Other | 53.400000000000006% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 4 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 8 |
| Large Enterprise | 24 |
Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.
Palo Alto Networks delivers a complete solution that helps Tier-1 through Tier-3 analysts and SOC managers to optimize the entire incident life cycle while auto documenting and journaling all the evidence. More than 100+ integrations enable security orchestration workflows for incident management and other critical security operation tasks.
Palo Alto Networks Cortex XSOAR is a piece of Security Orchestration, Automation, and Response software that redefines what it means for a program to orchestrate security in an automated manner. It is a next-generation solution that offers all of the features of dozens of siloed security operations center tools in one place. Cortex XSOAR combines case management, automation, real-time collaboration, and threat intelligence management to create a platform that can handle all aspects of system security. Teams that make use of Cortex XSOAR can expect to cut the number of issues that they will have to deal with by 75%. At the same time, the speed at which they resolve those issues that slip through will rise by 90%.
Cortex XSOAR ensures that all of the IT and security tools that you employ function as a unified system. It does this by employing hundreds of integrations that allow you to run a wide variety of programs at once without ever worrying about them interfering with each other. These integrations are limited only by your imagination. They can be used immediately as they are, if that is what you need. However, they can also be customized according to the requirements of your system. This approach provides you with the maximum levels of both flexibility and utility.
The model that this platform uses is based on a machine learning algorithm. The level of automation allows you to provide more than an unchanging and inflexible blanket of coverage. Cortex XSOAR takes all of the data that it gathers and uses it to expand its protective capabilities. This creates recommendations that you can use to create a threat playbook that can be deployed uniformly throughout your organization.
Benefits of Palo Alto Networks Cortex XSOAR
Some of Palo Alto Networks Cortex XSOAR’s benefits include:
Reviews from Real Users
Palo Alto Networks Cortex XSOAR’s centralized monitoring interface and automation are two features that help it stand out. This might help explain why one quarter of the Fortune 500 companies choose Palo Alto Networks Cortex XSOAR over the competition.
Peerspot users note the effectiveness of these features. One user wrote, “We were looking for a single pane of glass type of solution that would allow us to physically be in one appliance - be able to work in concert with other servers that we have within our environment. We wanted orchestration and automation. The single pane of glass was the most important part.” Another noted, "The automation part and the playbook creation part are awesome. The way it is responding to the customers and incidents is also very good. In the SOC environment, I guess it will carry out around 50% of the work."
We monitor all SOC as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
