Appian vs OpenText Documentum comparison

The compared Appian and OpenText solutions aren't in the same category. Appian is ranked #12 in BPM , with an average rating of 7.9, and holds a 5.9% mindshare in the category. OpenText is ranked #2 in ECM , with an average rating of 7.6, and holds a 12.4% mindshare. Additionally, 95% of Appian users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Appian

Read 63 Appian reviews

5,248 Views
2,143 Comparison Views

95% willing to recommend

OpenText Documentum

Read 32 OpenText Documentum reviews

3,256 Views
2,162 Comparison Views

83% willing to recommend

Appian

OpenText Documentum

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Appian and OpenText Documentum based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Automation Anywhere, Apache and others in Business Process Management (BPM).

To learn more, read our detailed Business Process Management (BPM) Report (Updated: May 2025).

Buyer's Guide

Business Process Management (BPM)

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Appian

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (12th), Process Automation (8th), Rapid Application Development Software (8th), Low-Code Development Platforms (5th), Process Mining (8th)

OpenText Documentum

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Enterprise Content Management (2nd)

Mindshare comparison

Appian and OpenText Documentum aren’t in the same category and serve different purposes. Appian is designed for Business Process Management (BPM) and holds a mindshare of 5.9%, down 6.5% compared to last year.
OpenText Documentum, on the other hand, focuses on Enterprise Content Management, holds 12.4% mindshare, up 10.6% since last year.

Business Process Management (BPM)

Enterprise Content Management

Featured Reviews

Nitin-Agarwal

Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems

Seamless integration enhances workflows while memory optimization can improve complex processes

I am working with all of these products: Pega, Appian, and OutSystems. I use Appian as a process orchestrator for workflow and rule-based routing, and it is preferred when I am developing an enterprise-wide application. The application is mobile-friendly, allowing me to use it across any device…

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Ashish Shelar

Technical Manager at Thames Water

Offers version control capabilities, easy to set up but highly-priced

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Application Designer is very user friendly. There are also lot of plug-ins that you can use and, for the most part, they are free."

"Form building capabilities and well thought out process modelling are key points to this product."

"Good workflow engines that bridge the gaps of processes."

"There is no need to worry about vulnerabilities in the system, because Appian built a secure system."

"It has created executable requirements and speeds up the SDLC process greatly."

"It has very flexible adaptation and the ability to save and automate processes."

"The initial setup is easy."

"Technical support has been amazing overall."

More Appian pros

"The most valuable features of this solution are the security, storage, and document search capability."

"The most valuable feature of OpenText Documentum is the versioning."

"It is quite good."

"It provides possibilities for us to save documents and supporting the business process while doing so."

"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."

"I recommend Documentum as it supports big systems and offers good integration."

"Documentum is a highly scalable document management solution because it's built on a solid platform."

"The most valuable feature is that the documents are kept secure."

Cons

"Appian is a great tool for internal use cases where the users are company employees, but it has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data."

"One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI."

"I would like to see more features for enterprises. They would also benefit from adding documentation and training on their site."

"If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory."

"The performance is pretty good, but the distortions need to be optimized in order for it to work well."

"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."

"The graphical user interface could be easier to use. It should be simplified."

"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."

More Appian cons

"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."

"The user interface can be improved."

"The price is quite high as the licensing prices are significant."

"The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located."

"The biggest issue for us is the price of the product."

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

"Sometimes DocBroker cannot see the DocBase."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

Pricing and Cost Advice

"It is fully managed, and I don't believe there are any additional expenses."

"The license is a bit expensive and the pricing model is sometimes confusing for new users or business users. It is difficult for them to know what volume of usage they will have to be able to purchase the best-suited license at the beginning."

"The license is not very cheap. It's on the expensive side."

"If you're doing an enterprise-wide digital transformation, Appian is worthwhile, but not for just one or two use cases because the license costs are higher."

"It is expensive, but powerful. I would recommend comparing against cheaper licensing products and open source."

"The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers."

"Appian is very flexible in their pricing. In general, Appian's pricing is much, much lower when compared to competition like Pega or other products. Appian also has a flexible licensing model across geographies. Pega usually goes with a single licensing cost—which is a US-based cost—for all global customers, and it's costly. Whereas Appian has a different regional licensing cost model and it can be cheaper, depending on geography. So Appian's licensing is very flexible, and cheaper when compared to other competition."

"Licensing of Appian is less expensive when compared to other BPMs in the market."

More Appian pricing and cost advice

"OpenText Documentum's pricing is good."

"The product is expensive."

"The price is considered affordable now."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It is quite an expensive product."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

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Top Industries

By visitors reading reviews

Educational Organization

19%

Financial Services Firm

19%

Computer Software Company

10%

Government

Financial Services Firm

20%

Government

13%

Computer Software Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...

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Is Appian a suitable solution for beginners who have no additional preparation?

Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...

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Is it easy to set up Appian or did you have to resort to professional help?

We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...

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What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.

See all answers

Comparisons

OutSystems vs Appian

Compared 11% of the time

ServiceNow vs Appian

Compared 11% of the time

Salesforce Platform vs Appian

Compared 10% of the time

Camunda vs Appian

Compared 9% of the time

Microsoft Power Apps vs Appian

Compared 7% of the time

More Appian Competitors

SharePoint vs OpenText Documentum

Compared 22% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 17% of the time

Alfresco vs OpenText Documentum

Compared 13% of the time

IBM FileNet vs OpenText Documentum

Compared 12% of the time

Product Reports

Buyer's Guide

Appian

April 2025

Download Appian product report

Buyer's Guide

OpenText Documentum

May 2025

Download OpenText Documentum product report

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
Appian can increase process speed and deliver applications considerably faster compared to conventional development.
The platform is easy to use and suitable for complete beginners to build applications and workflows.
Appian offers a variety of design tools that facilitate development and deployment.
Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

Appian

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Business Process Management (BPM)

May 2025

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