"Appian's most valuable feature is that we can create end-to-end process workflows with minimum turnaround."
"The initial setup is easy."
"The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features."
"The product has a very good mobile app."
"Good workflow engines that bridge the gaps of processes."
"It has very flexible adaptation and the ability to save and automate processes."
"It provides us with real-time data on all connected systems in terms of how they're integrated with each other and how they are performing in a workflow manner."
"It's heavy on business processing in terms of logic, process workflows, and primarily on the process design modeler. Appian is really great at that. In terms of the full stack set from a low-code platform perspective, it's definitely an eye opener since it can be deployed via mobile app and on the web as well."
"The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development."
"It's a growing tool that offers a complete package of BPM, case management, and capture capabilities."
"Data extraction and auto-classification are great features."
"Kofax TotalAgility is a single package. They provide you with OCR capabilities, BPM capabilities, and case manager features."
"Great with recognition providing a high level of confidence."
"One feature I like is that it makes the matrix easy for an unstructured document."
"Kofax TotalAgility is a great design tool for reading handwritten invoices."
"It's not so complex to design what you need to."
"The graphical user interface could be easier to use. It should be simplified."
"There could be a scope of enhancement for capturing the variety of use cases."
"Appian could improve their customer-facing initiatives."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"Lacks integration with other products."
"We'd like improved functionality for testing new devices."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."
"Kofax should improve its handwritten extractions."
"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."
"The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."
"Sometimes there isn't enough accuracy when it comes to extracts."
"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."
"Kofax needs to improve the low-code or citizen developers."
"Lacks sufficient inbuilt features."
"There needs to be more accessible certification and better pricing."
Appian is ranked 4th in Business Process Management (BPM) with 25 reviews while Kofax TotalAgility is ranked 5th in Intelligent Document Processing (IDP) with 12 reviews. Appian is rated 8.4, while Kofax TotalAgility is rated 8.6. The top reviewer of Appian writes "Stands out with its integration capabilities, but the backend modeling can be streamlined a little bit". On the other hand, the top reviewer of Kofax TotalAgility writes "Offers several use cases, has knowledge-based learning, and great technical support". Appian is most compared with Camunda Platform, ServiceNow, Pega BPM, Microsoft PowerApps and Salesforce Platform, whereas Kofax TotalAgility is most compared with ABBYY FlexiCapture, OpenText Intelligent Capture, UiPath, IBM BPM and WorkFusion.
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