AnsweriQ vs Samanage comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between AnsweriQ and Samanage based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
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Moldir Shynggys
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765,386 professionals have used our research since 2012.
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Top Answer:The solution has a great filtering feature.
Top Answer:We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours. I think they need to work on their UI… more »
Top Answer:Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage.
Ranking
53rd
out of 59 in Help Desk Software
Views
25
Comparisons
16
Reviews
0
Average Words per Review
0
Rating
N/A
26th
out of 59 in Help Desk Software
Views
358
Comparisons
237
Reviews
1
Average Words per Review
298
Rating
8.0
Comparisons
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Overview

Deflect customer queries with self-service AI.
67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
Sample Customers
Freshly, SeatGeek, Avalara, Expedia
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Top Industries
No Data Available
VISITORS READING REVIEWS
Construction Company16%
Financial Services Firm11%
Computer Software Company10%
Government9%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business28%
Midsize Enterprise12%
Large Enterprise61%
Buyer's Guide
Help Desk Software
March 2024
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
765,386 professionals have used our research since 2012.

AnsweriQ is ranked 53rd in Help Desk Software while Samanage is ranked 26th in Help Desk Software with 2 reviews. AnsweriQ is rated 0.0, while Samanage is rated 7.6. On the other hand, the top reviewer of Samanage writes "Great filtering feature and a good analytics dashboard". AnsweriQ is most compared with , whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.