Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.
| Product | Mindshare (%) |
|---|---|
| AnsweriQ | 0.6% |
| Hiver | 0.5% |
| Other | 98.9% |
Deflect customer queries with self-service AI.
67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.
Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. With over 1500 customers in 30 countries across the world, it’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
