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Alluvio Aternity vs TeamViewer ONE comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alluvio Aternity
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
39
Ranking in other categories
Application Performance Monitoring (APM) and Observability (33rd), Mobile APM (4th), Digital Experience Monitoring (DEM) (6th)
TeamViewer ONE
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Access (22nd), Remote Monitoring and Management (RMM) (9th)
 

Featured Reviews

Akhilesh Mishra - PeerSpot reviewer
Technical Lead at M.TECH Solutions India Pvt. Ltd.
Monitoring end-user activity has improved visibility into device and application performance
In my opinion, Riverbed can make Alluvio Aternity better by having the same Aternity agent help in security, such as antivirus or EDR, which would be useful, allowing customers to avoid having multiple agents installed on their endpoint machines. Deploying multiple agents can use the processor and utilize memory, so it's better to go with one agent. If one agent can do end-user activity monitoring and act as an EDR, then it would be better for the end-user, allowing easy avoidance of installing multiple agents on their machines.
Nitesh Ranjan - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's all about being proactive and solving problems before they're big."
"The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application."
"Desktop monitoring, and being able to understand the performance of applications that runs on the desktop."
"It is useful for working out whether there are any issues in the network or between the endpoints. It is also useful for working out any performance issues. It has been useful for a lot of stuff around Teams. Our customers like to know what's happening with Teams when they call in. It is helpful for easily profiling users. It records all the applications that are being used for each user, and you can see what users are doing. It is very good in terms of performance. You don't have to wait forever to try and get reports or results. It is quite quick to get everything that you need out of the software."
"The two most valuable features for us are its abilities to validate the customer experience and to measure performance before and after upgrades."
"Other features we use heavily are the WiFi analyzer, the Skype for Business analyzer, and the troubleshooting functionalities. We also use the Device Health quite religiously here for troubleshooting devices that are unhealthy, when we're talking about things like high CPU or memory consumption, or file system problems within the users' workstations."
"The two most valuable features for us are its abilities to validate the customer experience and to measure performance before and after upgrades."
"The dashboards of this platform are the most valuable, especially the Desktop Health dashboard."
"It is great for remote support; it works well, we can transfer files, or we can share the system with more than one person at the same time, it is easy to set up, the solution is stable and secure, and we haven't had an issue with the pricing."
"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."
"The most valuable feature is the remote management capabilities."
"If I want to access software or a PC in my office when I am in another location using my notebook, then I use TeamViewer Remote Management to do it remotely."
"There are some great features."
"TeamViewer Remote Management is very easy and very good for remote work."
"It's stable and reliable."
"The product is very stable."
 

Cons

"Being able to add custom monitoring to dashboards would be nice. Right now, if you want to monitor the value of a registry key on your systems, to get that added into the dashboard you have to reach out to Aternity so they can start looking for that value. It would be interesting if that were more of a self-serve function."
"Signature development process requires deep technical expertise in the application and in the use of their studio tools that help you create it."
"When it comes to a lot of the features that I would want, they will tell you they are in their SaaS version, which we don't use... They put all the new features on the SaaS solution and that's where you get the latest and greatest stuff... Why not have those features available for on-prem users?"
"To monitor these transactions, you need to look at it, analyze it and capture it. It requires a little bit of work, but in an environment like ours, you need it to be easier."
"Some of the dashboarding and reporting on the analytics side could be improved. I think they realize it. Obviously, some of the desktop monitoring metrics always can be improved."
"The thing that I think most companies like ourselves would want would be an easier way to customize custom scripts."
"When they moved from Version 8 to Version 9, the customers lost so much control of what they could do with the product."
"Reliability: Issues interfering with the deployment and use of the product has made its use reduced in scope."
"In the last 12 months we actually made a decision to go away from TeamViewer. Part of it has to do with the fact that TeamViewer is very expensive."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
"Maybe TeamViewer could be improved with more scalability."
"The solution is a bit expensive. It could be cheaper."
"My team needs full remote support plus more security when transferring data, so TeamViewer Remote Management isn't the best solution for the company."
"The security could be improved."
"It could be more secure."
"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."
 

Pricing and Cost Advice

"The pricing is reasonable for the value that it gives because it does allow you to measure the cost ramifications of direct productivity loss for spends in both your infrastructure and on endpoints."
"The pricing is fair."
"It's not a cheap product. There are no two ways about that. If you compare it with a couple of the other solutions operating in the space, it might be on the slightly more expensive side, but it is one of those tools where, once you've got it, you understand the true value. You will get that money back."
"Pricing is a bit high. Don't take that as the "be all, end all"."
"In my opinion they are asking a lot for their SaaS solution, but I also know that that's the direction they're going... The current, on-prem solution is probably a fair price."
"It is definitely a premium solution; it is not an inexpensive product. We have to ensure that we are getting the most out of it in order to justify the cost. However, it is not cheap, especially when you want to install it on all your endpoints."
"You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the essential licenses, and then they get what they call the application add-ons on top. They have to pay depending on how many customers and applications they want to monitor."
"If the scale of your monitoring will be to go everywhere in an organization, a site license is key."
"Addition services could be lower priced."
"There are no charges to be paid for the solution since I use it for personal use."
"The solution's license is expensive."
"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."
"Its price is a little high as compared to other solutions."
"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"I have used the free version of the solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
8%
Government
6%
Computer Software Company
6%
Marketing Services Firm
9%
Manufacturing Company
9%
Healthcare Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise5
Large Enterprise32
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for Aternity?
Riverbed is costly in the Indian market; I would rate the pricing for Alluvio Aternity as a higher price.
What needs improvement with Aternity?
In my opinion, Riverbed can make Alluvio Aternity better by having the same Aternity agent help in security, such as antivirus or EDR, which would be useful, allowing customers to avoid having mult...
What is your primary use case for Aternity?
The main use case for Alluvio Aternity is end-user activity monitoring, which is the process I'm mainly using currently.
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to...
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
 

Also Known As

Aternity, Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
TeamViewer IoT
 

Overview

 

Sample Customers

Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
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