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Alida vs SuiteMatrix comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alida
Average Rating
8.0
Reviews Sentiment
5.5
Number of Reviews
1
Ranking in other categories
Customer Experience Management (21st), Marketing Intelligence (2nd)
SuiteMatrix
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Cloud ERP (16th)
 

Mindshare comparison

Alida and SuiteMatrix aren’t in the same category and serve different purposes. Alida is designed for Customer Experience Management and holds a mindshare of 1.2%, up 0.3% compared to last year.
SuiteMatrix, on the other hand, focuses on Cloud ERP, holds 2.0% mindshare.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Alida1.2%
Genesys Cloud CX3.6%
Salesforce3.1%
Other92.1%
Customer Experience Management
Cloud ERP Market Share Distribution
ProductMarket Share (%)
SuiteMatrix2.0%
Oracle Fusion Cloud ERP17.2%
NetSuite ERP15.5%
Other65.3%
Cloud ERP
 

Featured Reviews

reviewer2785125 - PeerSpot reviewer
Project Manager, Information Technology at a tech vendor with 10,001+ employees
Interview workflows have been streamlined and insights are now generated much faster
Probably the best features Alida offers are the possibility to calculate, to analyze feedback, and calculate insights. The possibility to create an automatically dashboard stands out to me when I mention analyzing feedback and calculating insights. Alida is well integrated with the AWS ecosystem, in particular with Bedrock, which makes it easier to use. Alida has impacted my organization positively so far; it is really easy to conduct interviews and it allows us to save a lot of time. I think we can save more than 50% of time for each interview using Alida.
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Questions from the Community

What is your experience regarding pricing and costs for Alida?
The experience with pricing, setup cost, and licensing is easy to understand.
What needs improvement with Alida?
I have no information so far on how Alida can be improved because we have been using it as early adopters. I would appreciate it if it were even easier to define questions that can be provided to t...
What is your primary use case for Alida?
My team is using Alida for customer interviews in order to collect feedback and quickly analyze the outcomes and get insights from them. We start calling the customer, asking them the standardized ...
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Comparisons

No data available
 

Also Known As

Total Experience Management (TXM), Vision Critical, Pressly
No data available
 

Overview

 

Sample Customers

Accenture, Bell Media, Deloitte, Rogers, Salesforce, Scotiabank, Shopify, DocuSign, Avaya, MongoDB
Information Not Available
Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: January 2026.
881,757 professionals have used our research since 2012.