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Alfresco vs Laserfiche vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of October 2025, in the Enterprise Content Management category, the mindshare of Alfresco is 8.8%, up from 7.6% compared to the previous year. The mindshare of Laserfiche is 1.6%, up from 0.7% compared to the previous year. The mindshare of OpenText Documentum Content Management is 10.2%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
OpenText Documentum Content Management10.2%
Alfresco8.8%
Laserfiche1.6%
Other79.4%
Enterprise Content Management
 

Featured Reviews

Karthi Keyan - PeerSpot reviewer
Streamlining document management with enhanced digitalization features needed
We used Alfresco as a document management system for automating and digitizing manual forms. Those were the main use cases The digitalization of workflow, forms, operations, and business processes has improved our organization. The most valuable features of Alfresco include its integration with…
CB
A powerful solution that offers BPM and automation to assist with our digital transformation
We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…
Salih çakır - PeerSpot reviewer
User-friendly content management but needs more customizations
We use OpenText Documentum for managing the command life cycle and for content management Documentum helps by saving time during daily operations. The product is user-friendly. The BPM side should be improved. It would be beneficial to have more ability to customize features for specific use…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The digitalization of workflow, forms, operations, and business processes is also significant."
"Alfresco's technical support is very fast and professional."
"The most valuable feature is the flexibility of the searching elements of the metadata."
"The product allows engineering teams and developers to introduce new things in a seamless and easy way."
"Document repository."
"Alfresco allows broad searches with many index fields that you can search on, although the created fields and their values may not be intuitive."
"The most valuable features of Alfresco include its integration with the scanning solution, the ability to search, and the capability to store and index to capture metadata."
"You can meet your users' expected features without having Alfresco's involvement."
"This is a very complete and powerful solution."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"The most valuable feature of OpenText Documentum is the versioning."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"The most impactful thing is the size, which is almost 25 TB."
"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."
 

Cons

"I think the presentation layer could be improved - currently, it's too complex, and there are too many features cluttered all over the screen."
"The setup process for Alfresco was complex."
"Currently, documents in Alfresco are stored on a file server, which, while good for performance, is a security risk."
"I would like them to consider document capture functionality."
"If you don't have proper governance, things can go wrong. You have to make rules, such as one folder should not have more than 5,000 subfolders or children."
"Alfresco has a very steep learning curve, and unfortunately, during the learning process, it's very easy to make errors, which often are unforgiving."
"Metadata, auto class, disposition log, and legal hold."
"The configuration of Alfresco is a big challenge."
"We would like to see more features for RPA and AI."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located."
"Sometimes DocBroker cannot see the DocBase."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"The user interface can be improved."
 

Pricing and Cost Advice

"There are costs for any upgrade or additional functions."
"The license for Alfresco is expensive - not the maximum, but close. There are also extra costs once you start building integrations, as implementation seems to be very costly."
"If you buy Alfresco through a partner, there is usually a OEM licensing option."
"It is cheaper compared to head-to-head competitors."
Information not available
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It is quite an expensive product."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The product is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
11%
Government
11%
Manufacturing Company
6%
Government
24%
Financial Services Firm
9%
Retailer
8%
University
8%
Financial Services Firm
16%
Government
12%
Computer Software Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise1
Large Enterprise3
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Alfresco?
The pricing of Alfresco starts at $100,000, which can be expensive for small projects. There is often a transition fr...
What needs improvement with Alfresco?
Currently, the challenge is the general availability to users. Initially, they had poor documentation, but over the y...
What is your primary use case for Alfresco?
This is mainly for unstructured document management systems with workflow and data classification.
Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of gr...
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on ...
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is l...
 

Also Known As

No data available
No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: September 2025.
869,160 professionals have used our research since 2012.