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Aisera AI Service Desk vs Vision Helpdesk comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aisera AI Service Desk
Ranking in IT Service Management (ITSM)
39th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Vision Helpdesk
Ranking in IT Service Management (ITSM)
34th
Average Rating
10.0
Reviews Sentiment
7.1
Number of Reviews
3
Ranking in other categories
Help Desk Software (31st)
 

Mindshare comparison

As of April 2026, in the IT Service Management (ITSM) category, the mindshare of Aisera AI Service Desk is 0.9%, up from 0.2% compared to the previous year. The mindshare of Vision Helpdesk is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
Vision Helpdesk1.1%
Aisera AI Service Desk0.9%
Other98.0%
IT Service Management (ITSM)
 

Featured Reviews

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MF
CTO at a cloud solution provider with 11-50 employees
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
Multi-company satellite help desk feature to manage our ticketing system for multiple domains more like a white-label support solution, and Blabby Feature use for internal staff communication We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of…
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Overview

 

Sample Customers

8x8, McAfee, Autodesk
Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: March 2026.
885,837 professionals have used our research since 2012.