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AI QMS vs Salesforce comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AI QMS
Ranking in Customer Experience Management
53rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Quality Management Software (36th)
Salesforce
Ranking in Customer Experience Management
1st
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
43
Ranking in other categories
No ranking in other categories
 

Featured Reviews

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reviewer2827143 - PeerSpot reviewer
ILS Manager at a consultancy with 11-50 employees
Customer support has become transparent and data driven but the interface still needs major simplification
The UX/UI of Salesforce is a bit problematic. A lot of times there is a learning curve and even over three years I was not able to completely feel comfortable with using it. The search and the keywords and the cases and the account names and there is just a lot of information that is incorporated into Salesforce that it is hard to navigate. It is difficult to quickly find exactly what you are looking for without getting help from another coworker that might know more or really just tinkering around with the system in order to find the best result that you can. I came into a problem with the incorporation of Hebrew. While international customers are spoken to in English, there needs to be incorporation of other languages. There are also customers in the country that use Salesforce with us. A lot of times, when sending updates to Salesforce inside of the company or even to customers that are local, the Hebrew support in Salesforce is problematic. It comes up either backwards or the language does not even identify, meaning that the update will just be completely gibberish.
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892,611 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Manufacturing Company
8%
Construction Company
8%
Legal Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise7
Large Enterprise18
 

Questions from the Community

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What is your experience regarding pricing and costs for Salesforce?
I'm not involved in the pricing, setup cost, or licensing, so I couldn't tell you about that.
What needs improvement with Salesforce?
I have no frustrations regarding Salesforce, but I think it can be improved by making it visually more user-friendly, though in general, I believe it's very customizable, and you can make everythin...
What is your primary use case for Salesforce?
I use Salesforce daily, which keeps a log of all my opportunities, helps me manage my accounts, lets me see my team's status, shows where I'm at in the team, how much pipeline I have, and what my c...
 

Comparisons

 

Overview

Find out what your peers are saying about Salesforce, Qualtrics, Freshworks and others in Customer Experience Management. Updated: April 2026.
892,611 professionals have used our research since 2012.