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Anthology Engage vs Salesforce comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Anthology Engage
Ranking in Customer Experience Management
18th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Salesforce
Ranking in Customer Experience Management
1st
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
42
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Customer Experience Management category, the mindshare of Anthology Engage is 1.7%, down from 2.7% compared to the previous year. The mindshare of Salesforce is 4.9%, up from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Salesforce4.9%
Anthology Engage1.7%
Other93.4%
Customer Experience Management
 

Featured Reviews

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Sara Shapiro - PeerSpot reviewer
Has improved cross-team collaboration and streamlined case-based workflows
Salesforce can be improved as it runs a little slow, which can be frustrating, and there have been times where the case view page deletes items that are completed in order to make room for new items, but occasionally we still want to refer to those completed items, especially if we're working on a renewal program. So we just have to find a workaround to be able to find those cases again, but it was frustrating to not be able to have them easily accessible in that moment. I chose an eight because being able to move between cases and products more easily would improve the score, and also improving the UI on a product level would make it better for me.
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Top Industries

By visitors reading reviews
University
53%
Educational Organization
8%
Retailer
8%
Healthcare Company
6%
Financial Services Firm
13%
Performing Arts
10%
Energy/Utilities Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise7
Large Enterprise18
 

Questions from the Community

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What do you like most about Salesforce?
The solution's analytics reporting features are quite good.
What is your experience regarding pricing and costs for Salesforce?
The system is not particularly easy to use, but there are no alternatives available to me.
What needs improvement with Salesforce?
As a person who knows SQL, it would be very helpful if there were tools that could leverage my SQL knowledge. Instead, they only allow me to click, drag, and follow their predetermined workflow. I ...
 

Comparisons

No data available
 

Also Known As

Talisma Digital Customer Engagement Platform, Talisma DCEP, Talisma Digital Platform
No data available
 

Overview

 

Sample Customers

Kotak General Insurance, CHILDLINE India Foundation (CIF), JetPrivilege, Prevas
Information Not Available
Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: September 2025.
872,706 professionals have used our research since 2012.