Agiloft Service Desk Suite and Cherwell Service Management are competitors in the IT service management field. Agiloft has an advantage in pricing and support, while Cherwell offers a more robust feature set for a comprehensive service management solution.
Features: Agiloft Service Desk Suite offers customizable workflow automation, integration capabilities for operational efficiency, and effective pricing strategies. Cherwell Service Management includes a comprehensive range of features, advanced reporting, and dynamic dashboard options for a holistic IT service management view.
Ease of Deployment and Customer Service: Agiloft Service Desk Suite provides a straightforward deployment model with responsive customer service, simplifying implementation. Cherwell Service Management offers customization that may lead to a longer deployment period but allows for highly tailored solutions.
Pricing and ROI: Agiloft Service Desk Suite is known for its cost-effective setup and fast ROI, appealing to budget-conscious companies. Cherwell Service Management has a higher setup cost, justified by potential ROI grounded in its broad feature set.
| Product | Mindshare (%) |
|---|---|
| Cherwell Service Management | 1.7% |
| Agiloft Service Desk Suite | 0.6% |
| Other | 97.7% |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
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