| Product | Market Share (%) |
|---|---|
| Aegis Contact Management Outsourcing | 3.3% |
| SupportYourApp | 2.2% |
| Other | 94.5% |
We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. The company is wholly owned by Essar, a USD 27 billion conglomerate. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors. We believe that makes us your ideal transformation partner. Our willingness to invest in forward oriented innovation and embrace a new economic era led to the successful sale of AUI to Teleperformance in the recent past. Established on a note of promise and with the right mind-set, this strategic turn redesigns our ability to tap into a world of new opportunities and results.
SupportYourApp is a leading Support-as-a-Service company offering secure customer support and CX services to businesses worldwide since 2010.
Our mission is to create an ecosystem where technology and human expertise turn one-time customers into lifelong clients. We offer 24/7 omnichannel support, allowing businesses to focus on growth while we manage customer care. With experience in over 30 countries and across multiple industries, our services enable companies like MacPaw and Happeo to thrive.
What Features Define SupportYourApp?Our implementation across sectors like SaaS, healthcare, eCommerce, and fintech showcases tailored solutions designed to meet specific industry needs. By integrating AI with expert consultants, we ensure that our services are both efficient and effective, supporting companies in reaching their goals.
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