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Adobe Experience Manager vs Atlassian Confluence vs Microsoft 365 Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.4
Companies experienced increased ROI using Adobe Experience Manager, noting improved efficiency, security, scalability, and significant automation benefits.
Sentiment score
6.2
Users find Atlassian Confluence delivers significant ROI through cost-effectiveness, efficiency, knowledge sharing, and improved operational ease.
Sentiment score
7.1
Microsoft 365 Business boosts ROI by reducing infrastructure costs, enhancing efficiency, providing security, and ensuring reliable access even offline.
I have seen a return on investment through reduction in time to market, automation through AI, and the availability of very scalable solutions.
project manager at FedEx
Security has been very robust and has improved by 70%.
Digital Marketing Manager at Ford Motor Company
It also provides good security and the ability for normal users to create simple applications without needing developers.
Project Manager at Protonmail
 

Customer Service

Sentiment score
6.9
Adobe Experience Manager provides responsive, knowledgeable support with high ratings, though some report slow responses and communication challenges.
Sentiment score
6.3
Atlassian Confluence's customer service is friendly, but technical support varies, with some users relying on forums or internal teams.
Sentiment score
4.5
Microsoft 365 Business support is mixed; users find it robust but desire more consistent and faster access when needed.
They are attentive to big companies but tend to be negligent towards mid-sized companies.
Managing Partner(Austria) at a integrator with 11-50 employees
There are Adobe engineers, sales representatives, and engineers assigned to Sephora North America.
Digital Asset Specialist at a retailer with 10,001+ employees
For P1 tickets, the resolution time is approximately four hours.
Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company with 10,001+ employees
This team manages all queries and uses various plugins, such as Tempo for time tracking.
Manager QA at [x]cube LABS
The Atlassian technical support team is reachable through different platforms.
Project Manager at a transportation company with 10,001+ employees
It would be beneficial if Microsoft had more expert customer support staff.
Project Manager at Protonmail
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
ICT Manager at Calzavara S.p.A
I haven't needed any support from Microsoft with Microsoft 365 Business; in my three years, I haven't encountered any instances.
asc at a educational organization with 51-200 employees
 

Scalability Issues

Sentiment score
6.4
Adobe Experience Manager efficiently scales for large organizations, enhancing security and efficiency but challenges may occur during cloud migration.
Sentiment score
7.1
Atlassian Confluence is scalable and adaptable, though large teams may face challenges, especially in high-user cloud environments.
Sentiment score
7.5
Microsoft 365 Business effectively scales for organizations, offering flexibility, seamless integration, and support for all business sizes while managing costs.
You cannot simply add more servers without purchasing the license.
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
Adobe Experience Manager's scalability is excellent, as it reduces infrastructure and maintenance costs.
project manager at FedEx
Adobe Experience Manager can handle numerous projects because more projects can be developed, enhanced, and numerous components can be reused in many projects and published.
Senior Project Engineer at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
7.1
Adobe Experience Manager is praised for stability, performance, and scalability, despite occasional issues with custom code or server resources.
Sentiment score
7.9
Atlassian Confluence is stable and reliable, with rare minor issues, improved performance, and effective communication on maintenance.
Sentiment score
7.9
Microsoft 365 Business is praised for stability, outperforming on MacBook with minimal issues, despite occasional minor external setbacks.
Adobe Experience Manager is a stable tool.
Senior Project Engineer at a tech vendor with 10,001+ employees
Adobe Experience Manager delivers very high performance, is reliable, and operates fast.
Digital Marketing Manager at Ford Motor Company
Since they are enterprise and have significant digital business coming through the digital medium, the stability of the product is very important.
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
The stability of Microsoft 365 Business is rated nine out of ten.
Project Manager at Protonmail
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
Managing Director at NaMax Limited
It works properly, and I have never needed to contact support.
IT Manager at R K Khanna and Associates
 

Room For Improvement

Adobe Experience Manager needs easier setup, improved usability, better documentation, and more resources for user efficiency and integration.
Users seek improvements in Confluence's search, UI, integration, collaboration, content organization, pricing, and project management features.
Users find Microsoft 365 Business overpriced, lacking apps, with non-intuitive tools, requiring better updates, support, security, and collaboration.
I believe the user interface should be more user-friendly and intuitive for all levels, allowing beginners to use this tool easily.
Digital Marketing Manager at Ford Motor Company
The feature I really appreciate is how reusable components save time across pages.
Frontend Developer at a consultancy with 11-50 employees
Technical support could be improved, especially for smaller companies.
Managing Partner(Austria) at a integrator with 11-50 employees
The company using Atlassian Confluence needs to have a very clear structure for where information will be organized.
GM at a real estate/law firm with 501-1,000 employees
The software does not currently have any kind of AI integration.
Manager QA at [x]cube LABS
This chart used AI to offer users the option to create it based on the data.
Sr Consultant at a tech services company with 10,001+ employees
Providing Power BI for a lower package, such as e3, would be beneficial.
Project Manager at Protonmail
Microsoft has very poor security, and Defender is ineffective.
Managing Director at NaMax Limited
The comprehensive nature of the solution justifies the cost.
ICT Manager at Calzavara S.p.A
 

Setup Cost

Adobe Experience Manager is expensive and complex, best for large enterprises with careful evaluation of licensing and scalability.
Enterprise buyers find Atlassian Confluence costly due to licensing, user volume, and plugin-related expenses, requiring strategic cost management.
Microsoft 365 Business provides competitive pricing but costs can increase with additional features, affected by various organizational factors.
For large enterprises, the cost is often comparable with other major CMSs.
Managing Partner(Austria) at a integrator with 11-50 employees
Adobe Experience Manager is expensive compared to competitors.
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
The price is significantly high.
Senior Technical Program Manager /Senior Lead Solution Architech- Product Technology & Gen AI at a insurance company with 10,001+ employees
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Manager QA at [x]cube LABS
Money is a factor because Atlassian Confluence is not free.
Project Manager at a transportation company with 10,001+ employees
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
Managing Director at NaMax Limited
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
ICT Manager at Calzavara S.p.A
It could be more affordable.
Project Manager at Protonmail
 

Valuable Features

Adobe Experience Manager enhances efficiency with content management, personalization, multi-site support, and seamless integration for data-driven strategies.
Atlassian Confluence integrates with Jira for seamless teamwork, offering flexible collaboration, robust organization, and customizable document management.
Microsoft 365 Business enhances productivity with integration, collaboration, scalability, and security, making it essential for global businesses.
Feature-wise, I believe the dispatcher module is the best aspect of Adobe Experience Manager.
Infra At Idealake IT Pvt Ltd Head at Idealake Information Technology Pvt. Ltd.
Adobe Experience Manager has made document management smoother because many people use Adobe, making it simpler for me to modify and resend PDF documents.
Founder . Interior Architect & Interior Designer at a university with 5,001-10,000 employees
Adobe Experience Manager increases operational efficiency through centralized assets and reduces time spent searching, editing, and managing files.
project manager at FedEx
You can easily link Atlassian Confluence into a Jira ticket, which allows for a quick overview when you are in the ticket system and the ability to quickly dive deeper into the Wiki directly.
GM at a real estate/law firm with 501-1,000 employees
This tool provides a single repository for interacting with the entire team.
Sr Consultant at a tech services company with 10,001+ employees
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
Project Manager at a transportation company with 10,001+ employees
Using Teams helps our team's productivity because rather than having to make a proper chart again, if I am reviewing someone else's work and I find a mistake, I'll just do it in Excel and it automatically gets updated in the PPT.
asc at a educational organization with 51-200 employees
Mobile access to SharePoint in Microsoft 365 Business saves a lot of time because it does not require physical presence, enabling everyone from various distances to access, save, and read all the manuals, which greatly increases efficiency in our business.
Owner at Nexus Auto system
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
Project Manager at Protonmail
 

Mindshare comparison

Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Adobe Experience Manager3.8%
SharePoint11.6%
OpenText Content Management8.0%
Other76.6%
Enterprise Content Management
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence13.0%
SharePoint22.9%
Drupal16.7%
Other47.400000000000006%
Corporate Portals (Enterprise Information Portals)
Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
Microsoft 365 Business5.7%
Jamf Pro13.5%
NinjaOne7.5%
Other73.3%
Mobile Device Management (MDM)
 

Featured Reviews

Hilax Chamberlain - PeerSpot reviewer
Digital Marketing Manager at Ford Motor Company
Centralized content management has unified our digital channels and delivers consistent experiences
Adobe Experience Manager offers enterprise-level digital assets management and very robust customization, brand value consistency, and omnichannel delivery. It saves development and maintenance time. The digital asset management and omnichannel delivery features have benefited my team by managing our digital assets, ensuring brand consistency, and enabling us to deliver customized content easily to our clients. Organizing and obtaining information from results is beneficial. Strengthening our online experience as a brand is valuable. Easy integration with other Adobe services improves productivity and provides a smooth experience. Adobe Experience Manager has positively impacted my organization by enabling component and page reuse, which reduces application size. It saves manual effort for maintaining all applications, improves traffic, and ensures consistency across all our applications. It provides better security, scalability, and makes our applications more robust.
Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
AM
Owner at Nexus Auto system
Digital documentation has boosted team efficiency and provides secure remote manual access
The best feature is the mobile access to SharePoint. It is incredibly valuable for our technicians to view wiring diagrams and manuals directly on their tablets while working under a vehicle. It removes the need to walk back to the office, saving about 20 minutes per job. Additionally, the data security features give me peace of mind; even if a tablet is broken in the shop, our business data remains safe in the cloud.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
8%
Construction Company
6%
Financial Services Firm
13%
Manufacturing Company
11%
Construction Company
7%
Computer Software Company
7%
Construction Company
16%
Marketing Services Firm
14%
Performing Arts
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise23
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise27
Large Enterprise52
By reviewers
Company SizeCount
Small Business113
Midsize Enterprise44
Large Enterprise100
 

Questions from the Community

What do you like most about Adobe Experience Manager?
It is easy to learn. You don't need to be an advanced Java developer.
What needs improvement with Adobe Experience Manager?
Adobe Experience Manager performs well overall, though some improvements could be made. Bug troubleshooting is challe...
What is your primary use case for Adobe Experience Manager?
Adobe Experience Manager is one of the most powerful and scalable CMS platforms I have ever used. It serves as our ce...
What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, contr...
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new proje...
What needs improvement with Atlassian Confluence?
What I would like to improve in the product is definitely the Jira integration. It is hard to tell which product is l...
What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
We are on the Microsoft 365 Business Standard plan, which costs us approximately £10.30 per user per month. For our t...
What needs improvement with Microsoft 365 Business?
The licensing cost is quite high for a small business like ours. Additionally, we faced a steep learning curve during...
 

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud, Adobe CQ5
Confluence
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
 

Overview

 

Sample Customers

Metra
Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: March 2026.
885,728 professionals have used our research since 2012.