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Alfresco vs Atlassian Confluence comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Alfresco boosts ROI through efficient document management, reducing costs, enhancing efficiency, and offering customization and robust community support.
Sentiment score
6.2
Users find Atlassian Confluence delivers significant ROI through cost-effectiveness, efficiency, knowledge sharing, and improved operational ease.
Alfresco provides a significant return on investment by efficiently managing documents.
Country Head Spain at Apiux
 

Customer Service

Sentiment score
7.2
Alfresco's vibrant customer service and active community support ensure user satisfaction, though response times vary; ratings are generally positive.
Sentiment score
6.3
Atlassian Confluence's customer service is friendly, but technical support varies, with some users relying on forums or internal teams.
Alfresco's technical support is very fast and professional.
Country Head Spain at Apiux
I would prefer a direct relationship with them, focusing on updating their products more like in an agile practice
Head Of Information Technology at a consultancy with 11-50 employees
Customer support is good because they are responsive.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
This team manages all queries and uses various plugins, such as Tempo for time tracking.
Manager QA at [x]cube LABS
The Atlassian technical support team is reachable through different platforms.
Project Manager at a transportation company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.8
Alfresco efficiently scales across multiple layers, supporting growth with robust clustering and handling large content volumes effectively.
Sentiment score
7.1
Atlassian Confluence is scalable and adaptable, though large teams may face challenges, especially in high-user cloud environments.
Implementations needing to handle millions of documents may involve complex cluster setups requiring expert assistance.
Country Head Spain at Apiux
 

Stability Issues

Sentiment score
8.2
Alfresco is stable but requires expertise for setup and scalability, with occasional issues under high loads mitigated by JVM tuning.
Sentiment score
7.9
Atlassian Confluence is stable and reliable, with rare minor issues, improved performance, and effective communication on maintenance.
Alfresco is generally a very stable and high-performance platform.
Country Head Spain at Apiux
The stability of Alfresco is rated highly as it hardly goes down.
Head Of Information Technology at a consultancy with 11-50 employees
Those issues have now been corrected.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
 

Room For Improvement

Alfresco needs UI enhancements, better integrations, improved security, and more accessible customization, reporting, and advanced document capture features.
Users seek improvements in Confluence's search, UI, integration, collaboration, content organization, pricing, and project management features.
It would be beneficial if Alfresco offers different options for document storage, such as databases or cloud solutions.
Country Head Spain at Apiux
Governance of this system is required. If you don't have proper governance, things can go wrong.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
The company using Atlassian Confluence needs to have a very clear structure for where information will be organized.
GM at a real estate/law firm with 501-1,000 employees
The Atlassian approach of keeping the base product really stable, simple, and easy to use is beneficial.
CEO at byte
More options similar to those available in Word or Google Docs in terms of formatting and other features could enhance its functionality.
Manager QA at [x]cube LABS
 

Setup Cost

Alfresco's Enterprise edition is costlier with added expenses, while the Community edition is free for budget-conscious projects.
Enterprise buyers find Atlassian Confluence costly due to licensing, user volume, and plugin-related expenses, requiring strategic cost management.
Overall, the cost can be a deal breaker for small companies or government institutions with budget restrictions.
Country Head Spain at Apiux
Pricing is considered mid-range.
Head Of Information Technology at a consultancy with 11-50 employees
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Manager QA at [x]cube LABS
Money is a factor because Atlassian Confluence is not free.
Project Manager at a transportation company with 10,001+ employees
 

Valuable Features

Alfresco provides adaptable, affordable document management with seamless integration, boosting efficiency and collaboration with advanced automation and indexing.
Atlassian Confluence integrates with Jira for seamless teamwork, offering flexible collaboration, robust organization, and customizable document management.
This makes the record independent of the document, which is beneficial as documents often change, and it helps avoid continual updates to the registry.
Country Head Spain at Apiux
It is highly extensible, meaning you can do whatever you want.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
The most valuable features of Alfresco include its integration with the scanning solution, the ability to search, and the capability to store and index to capture metadata.
Head Of Information Technology at a consultancy with 11-50 employees
You can easily link Atlassian Confluence into a Jira ticket, which allows for a quick overview when you are in the ticket system and the ability to quickly dive deeper into the Wiki directly.
GM at a real estate/law firm with 501-1,000 employees
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
Project Manager at a transportation company with 10,001+ employees
The most valuable features of Atlassian Confluence are its overall document editing and ease of use.
CEO at byte
 

Categories and Ranking

Alfresco
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
Enterprise Content Management (2nd), Document Management Software (1st)
Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
 

Mindshare comparison

Alfresco and Atlassian Confluence aren’t in the same category and serve different purposes. Alfresco is designed for Enterprise Content Management and holds a mindshare of 7.1%, down 7.9% compared to last year.
Atlassian Confluence, on the other hand, focuses on Corporate Portals (Enterprise Information Portals), holds 13.1% mindshare, down 15.3% since last year.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Alfresco7.1%
SharePoint11.4%
OpenText Content Management7.2%
Other74.3%
Enterprise Content Management
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence13.1%
SharePoint21.9%
Drupal17.0%
Other48.0%
Corporate Portals (Enterprise Information Portals)
 

Featured Reviews

UC
Technical Project Manager at a tech vendor with 5,001-10,000 employees
Extensive customization and governance enhance document management experience
Currently, the challenge is the general availability to users. Initially, they had poor documentation, but over the years, their documentation has highly improved. Initially, we had challenges finding the extension points and understanding how to extend the system. The workflow was one of the hurdles we had. At that time, it was not that beautiful or feature-rich. Even today, workflow consists of basic workflows. If you want to extend, you have to implement your own customizations. They are using it extensively with features such as records management, CMIS, Share UI, and Web Scripts. All these features are being used extensively. Governance of this system is required. If you don't have proper governance, things can go wrong. If you don't have a proper policy of how documents should be maintained, issues can arise. You have to make rules, such as one folder should not have more than 5,000 subfolders or children. This was advised by Alfresco, but we did not have that advice, so we had challenges when everything was dumped into single folders. It slows down the systems and sometimes becomes unusable. Whoever is going to use it should have that governance system in place.
Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
9%
Government
9%
Comms Service Provider
8%
Financial Services Firm
14%
Manufacturing Company
12%
Construction Company
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise1
Large Enterprise10
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise27
Large Enterprise52
 

Questions from the Community

What is your experience regarding pricing and costs for Alfresco?
My experience with pricing, setup costs, and licensing is that Alfresco is very cheap and cost-effective.
What needs improvement with Alfresco?
One area where Alfresco can be improved is the ability to scan directly using Alfresco. Additionally, I would appreciate improvements especially when it comes to the ability to integrate with socia...
What is your primary use case for Alfresco?
My main use case for Alfresco is that I implemented Alfresco Content Services to solve complex enterprise problems for content service, record management, and process management. Using this tool, I...
What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
 

Also Known As

No data available
Confluence
 

Overview

 

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Find out what your peers are saying about Microsoft, Hyland, IBM and others in Enterprise Content Management. Updated: March 2026.
886,664 professionals have used our research since 2012.