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Alfresco vs Atlassian Confluence comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Alfresco delivers significant ROI with cost savings, efficiency, reduced IT support, automation, and centralized document management benefits.
Sentiment score
6.2
Users find Atlassian Confluence delivers significant ROI through cost-effectiveness, efficiency, knowledge sharing, and improved operational ease.
Alfresco provides a significant return on investment by efficiently managing documents.
Country Head Spain at Apiux
 

Customer Service

Sentiment score
5.6
Alfresco customer support is generally positive but mixed, with prompt responses and some challenges due to complex workflows.
Sentiment score
6.3
Atlassian Confluence's customer service is friendly, but technical support varies, with some users relying on forums or internal teams.
I would prefer a direct relationship with them, focusing on updating their products more like in an agile practice
Head Of Information Technology at a consultancy with 11-50 employees
Alfresco's technical support is very fast and professional.
Country Head Spain at Apiux
Customer support is good because they are responsive.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
This team manages all queries and uses various plugins, such as Tempo for time tracking.
Manager QA at [x]cube LABS
The Atlassian technical support team is reachable through different platforms.
Project Manager at a transportation company with 10,001+ employees
 

Scalability Issues

Sentiment score
5.5
Alfresco efficiently scales with growth, excelling in clustering and customization, though complex setups are required for high document counts.
Sentiment score
7.1
Atlassian Confluence is scalable and adaptable, though large teams may face challenges, especially in high-user cloud environments.
Implementations needing to handle millions of documents may involve complex cluster setups requiring expert assistance.
Country Head Spain at Apiux
However, if you are looking to expand into areas with more images and videos, the scalability is somewhat limited without a developer and customization.
Agile Solutions Designer at a tech consulting company with 51-200 employees
 

Stability Issues

Sentiment score
8.1
Alfresco is stable and reliable with few issues, though proper scaling and expertise are essential for optimal performance.
Sentiment score
7.9
Atlassian Confluence is stable and reliable, with rare minor issues, improved performance, and effective communication on maintenance.
The stability of Alfresco is rated highly as it hardly goes down.
Head Of Information Technology at a consultancy with 11-50 employees
Alfresco is generally a very stable and high-performance platform.
Country Head Spain at Apiux
Those issues have now been corrected.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
 

Room For Improvement

Alfresco requires UI refinement, enhanced security, better tools, documentation, modern database support, and smoother integration with other systems.
Users seek improvements in Confluence's search, UI, integration, collaboration, content organization, pricing, and project management features.
It would be beneficial if Alfresco offers different options for document storage, such as databases or cloud solutions.
Country Head Spain at Apiux
Being able to leverage something such as MongoDB, a NoSQL database as part of the architecture would be a big improvement to enable high volume in the hundreds of millions of documents.
Manager, Major Accounts at a tech vendor with 501-1,000 employees
Governance of this system is required. If you don't have proper governance, things can go wrong.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
The company using Atlassian Confluence needs to have a very clear structure for where information will be organized.
GM at a real estate/law firm with 501-1,000 employees
The software does not currently have any kind of AI integration.
Manager QA at [x]cube LABS
This chart used AI to offer users the option to create it based on the data.
Sr Consultant at a tech services company with 10,001+ employees
 

Setup Cost

Alfresco has competitive pricing for large enterprises, focusing on pay-per-use with potential costs for upgrades and integrations.
Enterprise buyers find Atlassian Confluence costly due to licensing, user volume, and plugin-related expenses, requiring strategic cost management.
The pricing of Alfresco starts at $100,000, which can be expensive for small projects.
Country Head Spain at Apiux
Pricing is considered mid-range.
Head Of Information Technology at a consultancy with 11-50 employees
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Manager QA at [x]cube LABS
Money is a factor because Atlassian Confluence is not free.
Project Manager at a transportation company with 10,001+ employees
 

Valuable Features

Alfresco offers robust document management, integration, customization, collaboration, and user-friendly features, meeting diverse organizational needs efficiently.
Atlassian Confluence integrates with Jira for seamless teamwork, offering flexible collaboration, robust organization, and customizable document management.
This makes the record independent of the document, which is beneficial as documents often change, and it helps avoid continual updates to the registry.
Country Head Spain at Apiux
It enabled users to find exactly what documents they were looking for in a timely fashion, as well as to export to patients and healthcare members what they needed to do for Medicaid, Medicare, or any other secondary insurance, including the documents they needed to fill out as well as prescriptions.
Agile Solutions Designer at a tech consulting company with 51-200 employees
Specific outcomes that demonstrate how Alfresco helped those organizations include process improvement and being able to search and find documents within seconds versus manually having to hunt for them in other systems.
Manager, Major Accounts at a tech vendor with 501-1,000 employees
You can easily link Atlassian Confluence into a Jira ticket, which allows for a quick overview when you are in the ticket system and the ability to quickly dive deeper into the Wiki directly.
GM at a real estate/law firm with 501-1,000 employees
This tool provides a single repository for interacting with the entire team.
Sr Consultant at a tech services company with 10,001+ employees
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
Project Manager at a transportation company with 10,001+ employees
 

Categories and Ranking

Alfresco
Average Rating
7.4
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
Enterprise Content Management (4th), Document Management Software (1st)
Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
 

Mindshare comparison

Alfresco and Atlassian Confluence aren’t in the same category and serve different purposes. Alfresco is designed for Enterprise Content Management and holds a mindshare of 5.7%, down 8.7% compared to last year.
Atlassian Confluence, on the other hand, focuses on Corporate Portals (Enterprise Information Portals), holds 16.3% mindshare, up 12.6% since last year.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Alfresco5.7%
SharePoint12.1%
OpenText Documentum Content Management7.1%
Other75.1%
Enterprise Content Management
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence16.3%
SharePoint22.1%
Drupal15.9%
Other45.699999999999996%
Corporate Portals (Enterprise Information Portals)
 

Featured Reviews

Albano Garcia - PeerSpot reviewer
Director at a tech vendor with 10,001+ employees
Centralized document management has boosted search efficiency and supports secure collaboration
The best features Alfresco offers in my experience include the intelligent search, because sometimes you need to find a document, and this solution provides a full-text search across different document types and formats, which is perhaps the most remarkable feature, along with version control. The solution tracks all the changes of the documents and prevents accidental overrides or other issues. The intelligent search has made my work easier because you can just put a word. Perhaps you are thinking of finding something related to a client or a specific MSA agreement, and with one or two words, the intelligent search proposes all the documents that include this word, facilitating finding the information very easily and very quickly. This is the most important feature for us.
PR
GM at a real estate/law firm with 501-1,000 employees
Collaborative workspace has improved cross-team documentation and now supports structured projects
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company using Atlassian Confluence needs to have a very clear structure for where information will be organized. As I mentioned, we have subsections that contain the same information, which makes searching problematic. When you search for a project, you suddenly get fifteen pages about the same project, which does not make sense. A lot of these issues lie with the site owner who needs to be more structured in their usage of the tool. Atlassian Confluence is used during meetings, especially during product evaluations where we work on collaborative projects. We also use it as a note dashboard for brainstorming and similar activities.
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Financial Services Firm
11%
Outsourcing Company
8%
Manufacturing Company
8%
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise13
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
 

Questions from the Community

What is your experience regarding pricing and costs for Alfresco?
Pricing, setup costs, and licensing are interesting aspects of Alfresco for our organization. We do not rely solely on licensing as it is based on a billing model rather than just licensing. Since ...
What needs improvement with Alfresco?
Alfresco could be improved in terms of maintenance and could have a simpler architecture regarding search functionality. If I change the metadata, I have to perform re-indexing of all the content f...
What is your primary use case for Alfresco?
My main use case for Alfresco is as a content management system at an enterprise level. A specific example of how I use Alfresco as an enterprise level content management system is for sharing docu...
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
 

Also Known As

No data available
Confluence
 

Overview

 

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: October 2026.
921,028 professionals have used our research since 2012.