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Adobe Experience Manager (AEM) Forms vs OpenText Documentum Content Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Experience Manager (A...
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Customer Communications Management (CCM) (6th)
OpenText Documentum Content...
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
Enterprise Content Management (7th)
 

Mindshare comparison

Adobe Experience Manager (AEM) Forms and OpenText Documentum Content Management aren’t in the same category and serve different purposes. Adobe Experience Manager (AEM) Forms is designed for Customer Communications Management (CCM) and holds a mindshare of 4.8%, down 5.7% compared to last year.
OpenText Documentum Content Management, on the other hand, focuses on Enterprise Content Management, holds 6.7% mindshare, down 10.3% since last year.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Adobe Experience Manager (AEM) Forms4.8%
Quadient Inspire19.1%
OpenText Communications18.0%
Other58.099999999999994%
Customer Communications Management (CCM)
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText Documentum Content Management6.7%
SharePoint11.8%
Alfresco5.9%
Other75.6%
Enterprise Content Management
 

Featured Reviews

it_user692313 - PeerSpot reviewer
Managing Partner and AEM Architect at a tech vendor with 51-200 employees
Its flexibility and customization ability. Ease of initial setup and complete set of features to support digital marketing initiatives.
Start small and plan your first set of objectives clearly, leaving all the “nice-to-haves” for a later phase. Starting this way will help companies get a sample of the benefits, and get familiar with the tool in general. After the first phase, they may find things that they thought they wanted are not really required or can be achieved in a better, more efficient way in the AEM world. Another useful suggestion is to avoid trying to recreate your current solution using AEM; rather, try to look for new and different ways to achieve the same results that take advantage of AEM’s features.
FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"LiveCycle has a good user interface and has developed an easy way to create fillable .pdf forms."
"All these features help companies create powerful web applications that can then be customized and maintained by marketers with little involvement from IT."
"In terms of sub-products/components, the most valuable features are definitely Content Server and DFC."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"The most impactful thing is the size, which is almost 25 TB."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"It is secure, we can store all of our documents in a central location, and we don't have any plans to change."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"OpenText Documentum has improved availability and performance in our organization."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
 

Cons

"We have found occasional issues with stability but those were, in general, caused either by custom developed code or issues in the implemented architecture."
"Help menu is a bit difficult to navigate."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"The user interface can be improved."
"An area that needs to improve is how to reduce storage space on the AWS site."
"It's difficult to manage and customize Documentum."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"The user interface can be a bit more intuitive."
"Several sub-products, like RMA and RPS are really bad stability-wise and many other aspects."
"The BPM side should be improved."
 

Pricing and Cost Advice

Information not available
"It is quite an expensive product."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The price is considered affordable now."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"OpenText Documentum's pricing is good."
"The product is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Government
12%
Manufacturing Company
9%
Healthcare Company
7%
Financial Services Firm
14%
Outsourcing Company
8%
Government
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
What advice do you have for others considering OpenText Documentum?
One of my colleagues has found some automation features. It is not my responsibility regarding security features; I am new to this job, so I do not have those responsibilities now. I am not using a...
 

Also Known As

Adobe LiveCycle
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

State of Illinois, Department of Human Services
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Quadient, Gupshup, OpenText and others in Customer Communications Management (CCM). Updated: August 2026.
913,924 professionals have used our research since 2012.