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Acumatica vs Microsoft Dynamics CRM comparison

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Acumatica

Read 3 Acumatica reviews
755 views|322 comparisons
66% willing to recommend
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Microsoft Dynamics CRM

Read 68 Microsoft Dynamics CRM reviews
4,643 views|4,349 comparisons
92% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Acumatica vs. Microsoft Dynamics CRM
March 2024
Executive Summary

We performed a comparison between Acumatica and Microsoft Dynamics CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Acumatica vs. Microsoft Dynamics CRM Report (Updated: March 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Jody Lorincz
Provided one solution for everything and housed everything for us
Having everything in one database made it a lot easier in the long run. If we needed anything, we didn't have to check in multiple systems. We... Read more →
Cirvesh-Daga
Intuitive UI, streamlines customer service and support tasks but lacks predictive automation capabilities
It streamlines customer service and support tasks. A complex challenge was with a large customer who had diverse systems in 17 countries with... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases.""This solution supports multiple branches."

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"The stability is excellent.""Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business.""I like the fact that I can keep track of everything I do in relation to my own job.""My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution.""Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich.""Dynamics is easy to use. There are several fields I can filter.""The initial setup is very easy.""Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."

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Cons
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it.""We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization.""The solution doesn't have features to break down the structure for multiple people in the project."

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"The solution's interface has room for improvement.""The price of Microsoft Dynamics CRM could improve.""Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective.""If there was a bit more automation, specifically for marketing tasks, that would be ideal.""I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience.""This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement.""We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response.""I am happy with it. If anything, its interface could be improved."

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Pricing and Cost Advice
  • "It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."

    • More Acumatica Pricing and Cost Advice →

  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."

    • More Microsoft Dynamics CRM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Acumatica?
    Top Answer:This solution supports multiple branches.
    Read all 2 answers   →
    What is your experience regarding pricing and costs for Acumatica?
    Top Answer:I would advise other users that before they purchase this solution, they need to understand their requirements and needs. I would rate Acumatica's value for its price, a four out of five (with one… more »
    Read all 2 answers   →
    What needs improvement with Acumatica?
    Top Answer:When I logged into project accounting, I found that the solution didn't have features to break down the structure for multiple people in the project. I think it's hard for the construction companies… more »
    Read all 3 answers   →
    What do you like most about Microsoft Dynamics CRM?
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Read all 52 answers   →
    What needs improvement with Microsoft Dynamics CRM?
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how… more »
    Read all 31 answers   →
    What is your primary use case for Microsoft Dynamics CRM?
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
    Read all 29 answers   →
    Ranking
    25th
    out of 169 in CRM
    Views
    755
    Comparisons
    322
    Reviews
    2
    Average Words per Review
    391
    Rating
    8.0
    2nd
    out of 169 in CRM
    Views
    4,643
    Comparisons
    4,349
    Reviews
    37
    Average Words per Review
    405
    Rating
    7.6
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Learn More
    Acumatica
    Microsoft
    Overview

    Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    Sample Customers
    Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company12%
    Construction Company11%
    Wholesaler/Distributor10%
    Government6%
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government10%
    Financial Services Firm10%
    Manufacturing Company7%
    Company Size
    VISITORS READING REVIEWS
    Small Business52%
    Midsize Enterprise15%
    Large Enterprise33%
    REVIEWERS
    Small Business52%
    Midsize Enterprise28%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    Buyer's Guide
    Acumatica vs. Microsoft Dynamics CRM
    March 2024
    Free Report: Acumatica vs. Microsoft Dynamics CRM
    Find out what your peers are saying about Acumatica vs. Microsoft Dynamics CRM and other solutions. Updated: March 2024.
    DOWNLOAD NOW
    768,578 professionals have used our research since 2012.

    Acumatica is ranked 25th in CRM with 3 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Acumatica is rated 8.0, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, SAP S/4HANA Cloud and SAP Business ByDesign, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Acumatica vs. Microsoft Dynamics CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.