Acumatica vs Microsoft Dynamics CRM comparison

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Executive Summary

We performed a comparison between Acumatica and Microsoft Dynamics CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM.
To learn more, read our detailed CRM Report (Updated: November 2022).
653,757 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."

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"Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline.""Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side.""I like the fact that I can keep track of everything I do in relation to my own job.""Microsoft Dynamics CRM is a stable solution.""The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use.""The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems.""Technical support is completely good.""Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."

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Cons
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."

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"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized.""It would be better if it were more secure.""Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit.""The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client.""One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce.""Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs.""Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com.""The solution could improve by having better integration documentation."

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Pricing and Cost Advice
  • "It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."
  • More Acumatica Pricing and Cost Advice →

  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."
  • "My organization pays for the license, and I do not know how much it costs."
  • More Microsoft Dynamics CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just… more »
    Top Answer:It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with… more »
    Top Answer:Some of the customization features are a little bit difficult to use if you're not really well-versed in SQL. Other than that, it is pretty cut and dry for the end-user. We should be able to… more »
    Top Answer:Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs.
    Top Answer:We are using Microsoft Dynamics CRM mostly for team collaboration and customer information.
    Top Answer:We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it.
    Ranking
    14th
    out of 70 in CRM
    Views
    842
    Comparisons
    544
    Reviews
    1
    Average Words per Review
    870
    Rating
    8.0
    2nd
    out of 70 in CRM
    Views
    5,479
    Comparisons
    4,604
    Reviews
    35
    Average Words per Review
    368
    Rating
    7.6
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Learn More
    Overview

    Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

    Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

    Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

    Offer
    Learn more about Acumatica
    Learn more about Microsoft Dynamics CRM
    Sample Customers
    Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider9%
    Government8%
    Wholesaler/Distributor6%
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm21%
    Comms Service Provider8%
    Individual & Family Service4%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Government10%
    Comms Service Provider10%
    Financial Services Firm6%
    Company Size
    VISITORS READING REVIEWS
    Small Business32%
    Midsize Enterprise16%
    Large Enterprise52%
    REVIEWERS
    Small Business52%
    Midsize Enterprise30%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise17%
    Large Enterprise61%
    Buyer's Guide
    CRM
    November 2022
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: November 2022.
    653,757 professionals have used our research since 2012.

    Acumatica is ranked 14th in CRM with 1 review while Microsoft Dynamics CRM is ranked 2nd in CRM with 41 reviews. Acumatica is rated 8.0, while Microsoft Dynamics CRM is rated 7.6. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Works effectively with Microsoft tools and has been exponentially helpful, but is not agnostic when working with other platforms and requires a lot of work on the backend". Acumatica is most compared with NetSuite ERP, Oracle ERP Cloud, HubSpot CRM, Salesforce Sales Cloud and SAP S/4HANA Cloud, whereas Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Marketing Cloud, Siebel CRM and monday.com.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.