What is our primary use case?
I used it in my previous company. I'm not with that company anymore, but it is still being used there. Three months ago would be the last time I implemented it.
Acumatica did everything. From our shipping platform, we integrated it with our website for drop shipping and our manufacturing. Everything was run through Acumatica, such as sales and customer management.
It was a cloud-based service. Our instance was hosted on a server at Acumatica, and then we had the modules for manufacturing.
How has it helped my organization?
Having everything in one database made it a lot easier in the long run. If we needed anything, we didn't have to check in multiple systems. We could just log in to Acumatica.
What is most valuable?
The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases.
It housed everything for us, such as customer information, product information, product changes, and pictures for the product. We had everything linked so that it would automatically integrate with our website.
What needs improvement?
Some of the customization features are a little bit difficult to use if you're not really well-versed in SQL. Other than that, it is pretty cut and dry for the end-user.
We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization.
It is very expensive for a small business.
What do I think about the stability of the solution?
It seems to be pretty stable. We never had an outage. Occasionally, when it was doing an update, it might slow down a little bit, but other than that, it was functioning as we needed it.
What do I think about the scalability of the solution?
It scales well for medium to large businesses to enterprises, but it is not very good at the smaller end of this. It is not something your local grocery stores or your local smaller businesses would want to use.
In terms of users, we had, at the most, 40 users in the house. We had the portal set up on ours. So, all of our dropship customers or wholesale customers could actually go in and order directly from it. If you counted that, then there were a hundred users.
How are customer service and technical support?
All of the tech support was handled through the value-added reseller. So, we had an assigned representative from the value-added reseller with whom we worked directly.
Which solution did I use previously and why did I switch?
We used Salesforce, but it wasn't as versatile.
How was the initial setup?
I wasn't there during the initial deployment, but during one of the upgrade processes, they did botch the integration. So, we had a few issues, and we had to actually start from scratch, but with the import and export scenarios, it was not very difficult. You can set up the entire database and do the whole setup in an hour on a computer. From there, use the import and export scenarios to handle everything. Overall, it takes a couple of hours. One person can deploy it.
Maintenance was done by the value-added reseller. The value-added reseller is the link between the corporate and the end customer. So, they handle all the updates and everything that's needed.
What was our ROI?
The company saw a return on investment from using this product. It definitely pays for itself, and as long as it covers itself, it is good.
What's my experience with pricing, setup cost, and licensing?
It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it.
It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee.
What other advice do I have?
I would advise having somebody on staff who is familiar with SQL. If you want to put up any kind of special pages and want to have a kind of general inquiry or you want any calculations, you have to be able to write SQL. So, that's the biggest issue.
I would rate Acumatica an eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
