Acumatica vs Zoho CRM comparison

"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."

"This solution supports multiple branches."

"The solution is always stable."

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

"The platform has a valuable lead qualification feature."

"Zoho CRM integrates easily with customer service workflows."

"Zoho CRM is easy to use and easy to understand."

"The login and logout times of each employee of our company are recorded by Zoho CRM for productivity calculations"

"It is customizable. We have customized the CRM according to our needs."

"The solution has an efficient notification feature."

"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."

"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."

"The solution doesn't have features to break down the structure for multiple people in the project."

"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."

"The integration should be more user-friendly."

"Adding a new contract to the solution is quite complicated."

"The support is not quite good."

"Certain functions have occasional performance issues."

"The tool is hard for people who have worked with Microsoft Office for a long time."

"Zoho could be more user friendly by improving the UI of the interface."

"I would like to see better integration with Zoho Creator."

"It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."

"The licensing is the subscription, where we pay $50 per month per user."

"The product costs $35 per user per year."

"Zoho CRM is available at a fairly average price"

"The solution has standard pricing plans."

"This solution is less expensive than Salesforce."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"We have an annual license fee that costs $12,000."

"There is an annual license."