Acumatica vs Zoho CRM comparison

The compared Acumatica and Zoho solutions aren't in the same category. Acumatica is ranked #7 in CE , with an average rating of 10.0, and holds a 3.8% mindshare in the category. Zoho is ranked #4 in CRM , with an average rating of 8.3, and holds a 3.1% mindshare. Additionally, 66% of Acumatica users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Acumatica

Read 3 Acumatica reviews

301 Views
137 Comparison Views

66% willing to recommend

Zoho CRM

Read 53 Zoho CRM reviews

2,172 Views
920 Comparison Views

88% willing to recommend

Acumatica

Zoho CRM

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Executive Summary

We performed a comparison between Acumatica and Zoho CRM based on real PeerSpot user reviews.

Find out in this report how the two Cloud ERP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Acumatica vs. Zoho CRM Report (Updated: September 2024).

Buyer's Guide

Acumatica vs. Zoho CRM

September 2024

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Helped 859,533 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Acumatica

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud ERP (7th)

Zoho CRM

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

CRM (4th), Opportunity Management (4th), Sales Force Automation (3rd)

Mindshare comparison

Acumatica and Zoho CRM aren’t in the same category and serve different purposes. Acumatica is designed for Cloud ERP and holds a mindshare of 3.8%, up 3.1% compared to last year.
Zoho CRM, on the other hand, focuses on CRM, holds 3.1% mindshare, down 4.4% since last year.

Cloud ERP

CRM

Featured Reviews

Steven-Parker

CEO at Cottingham Ltd

Focused on inventory and accounting production; valuable inventory control and sales recording

The Acumatica features I found most valuable are inventory control and sales recording Additional features I would like to see in the next release are more flexible reporting options. I would specifically benefit from the ability to create comparative reports for many months instead of having to…

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."

"This solution supports multiple branches."

"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."

"Zoho CRM's best feature is its reporting."

"The most valuable solution of Zoho CRM is lead management and analytics. It has a powerful analytics tool."

"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

"Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

"The initial setup is pretty fast."

More Zoho CRM pros

Cons

"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."

"The solution doesn't have features to break down the structure for multiple people in the project."

"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

"I would like to see more integrations and customization options in the next release."

"We'd like the solution to be less expensive."

"The process of creating reports is not very user-friendly - it takes time, and it's confusing."

"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

"The analytics and AI suggestion features need improvement."

"The chatbot feature is not very intelligent and lacks AI capabilities."

More Zoho CRM cons

Pricing and Cost Advice

"It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."

"The licensing is the subscription, where we pay $50 per month per user."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"Compared to other CRMs, it is very cheap."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"Its price is lower than the other software."

"We consider it a good value and found it to be cost-effective."

"The solution has standard pricing plans."

"We pay for an annual license to use this solution."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Construction Company

10%

Healthcare Company

Financial Services Firm

Educational Organization

53%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Acumatica?

This solution supports multiple branches.

See all answers

What needs improvement with Acumatica?

When I logged into project accounting, I found that the solution didn't have features to break down the structure for multiple people in the project. I think it's hard for the construction companie...

See all answers

What is your primary use case for Acumatica?

The user interface has many features like Multi-company and Multi-Currency. In the costing method, the warehouse is a critical port; you cannot find it in any other software, so it's helpful.

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

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Compared 54% of the time

Salesforce Sales Cloud vs Acumatica

Compared 25% of the time

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Compared 52% of the time

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Compared 8% of the time

Bitrix24 vs Zoho CRM

Compared 6% of the time

Oracle CRM vs Zoho CRM

Compared 6% of the time

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Product Reports

Buyer's Guide

Cloud ERP

June 2025

Download Acumatica product report

Buyer's Guide

Zoho CRM

June 2025

Download Zoho CRM product report

Overview

Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

Acumatica

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Acumatica vs. Zoho CRM

September 2024

Free Report: Acumatica vs. Zoho CRM

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We monitor all Cloud ERP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.