Acumatica vs Zoho CRM comparison

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Acumatica Logo
742 views|329 comparisons
Zoho Logo
3,582 views|1,307 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Acumatica and Zoho CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Acumatica vs. Zoho CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases.""This solution supports multiple branches."

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"I like Zoho CRM's automatic lead assignment and automated workflows.""Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required.""CRM software that's simple to use, with good technical support, scalability, and stability.""The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns.""I think the whole pipeline tracking is most useful for us.""We can customize the solution the way we want to.""It is customizable. We have customized the CRM according to our needs.""There are many features that capture customer data."

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Cons
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it.""The solution doesn't have features to break down the structure for multiple people in the project.""We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."

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"The integration should be more user-friendly.""Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics.""I'm not sure that there is scalability potential for enterprises.""The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes."""The solution can improve by having a policy that allows us to integrate with the cloud.""Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform.""I have issues with the tool's scalability.""Zoho CRM’s customer service can be a little difficult to reach sometimes."

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Pricing and Cost Advice
  • "It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."
  • More Acumatica Pricing and Cost Advice →

  • "There is a license required for this solution."
  • "It is around $1000 a month."
  • "Compared to other CRMs, it is very cheap."
  • "We have an annual license fee that costs $12,000."
  • "If you compare the pricing with SAP, it is well priced and you are able to pay as you go."
  • "We pay for an annual license to use this solution."
  • "There is an annual license."
  • "The licensing is the subscription, where we pay $50 per month per user."
  • More Zoho CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:This solution supports multiple branches.
    Top Answer:I would advise other users that before they purchase this solution, they need to understand their requirements and needs. I would rate Acumatica's value for its price, a four out of five (with one… more »
    Top Answer:When I logged into project accounting, I found that the solution didn't have features to break down the structure for multiple people in the project. I think it's hard for the construction companies… more »
    Top Answer:The platform has a valuable lead qualification feature.
    Top Answer:We consider it a good value and found it to be cost-effective.
    Top Answer:The product's scalability and stability need improvement.
    Ranking
    25th
    out of 167 in CRM
    Views
    742
    Comparisons
    329
    Reviews
    2
    Average Words per Review
    391
    Rating
    8.0
    6th
    out of 167 in CRM
    Views
    3,582
    Comparisons
    1,307
    Reviews
    27
    Average Words per Review
    385
    Rating
    8.2
    Comparisons
    SAP CRM logo
    Compared 21% of the time.
    monday.com logo
    Compared 19% of the time.
    Bitrix24 logo
    Compared 17% of the time.
    Microsoft Dynamics CRM logo
    Compared 10% of the time.
    LeadSquared logo
    Compared 9% of the time.
    Learn More
    Overview

    Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

    Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

    Sample Customers
    Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee
    JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company12%
    Construction Company11%
    Wholesaler/Distributor10%
    Government6%
    REVIEWERS
    Computer Software Company13%
    Financial Services Firm9%
    Non Tech Company9%
    Mining And Metals Company9%
    VISITORS READING REVIEWS
    Educational Organization81%
    Computer Software Company4%
    Government2%
    Financial Services Firm2%
    Company Size
    VISITORS READING REVIEWS
    Small Business52%
    Midsize Enterprise15%
    Large Enterprise33%
    REVIEWERS
    Small Business71%
    Midsize Enterprise12%
    Large Enterprise16%
    VISITORS READING REVIEWS
    Small Business8%
    Midsize Enterprise83%
    Large Enterprise9%
    Buyer's Guide
    Acumatica vs. Zoho CRM
    March 2024
    Find out what your peers are saying about Acumatica vs. Zoho CRM and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Acumatica is ranked 25th in CRM with 3 reviews while Zoho CRM is ranked 6th in CRM with 46 reviews. Acumatica is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, Microsoft Dynamics CRM and SAP Business ByDesign, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Acumatica vs. Zoho CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.