We performed a comparison between Acumatica and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"This solution supports multiple branches."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"I think the whole pipeline tracking is most useful for us."
"We can customize the solution the way we want to."
"It is customizable. We have customized the CRM according to our needs."
"There are many features that capture customer data."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"The solution doesn't have features to break down the structure for multiple people in the project."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"The integration should be more user-friendly."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"I'm not sure that there is scalability potential for enterprises."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"The solution can improve by having a policy that allows us to integrate with the cloud."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"I have issues with the tool's scalability."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
Acumatica is ranked 25th in CRM with 3 reviews while Zoho CRM is ranked 6th in CRM with 46 reviews. Acumatica is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, Microsoft Dynamics CRM and SAP Business ByDesign, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Acumatica vs. Zoho CRM report.
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