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Acumatica vs Zoho CRM comparison

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Acumatica Logo
741 views|516 comparisons
Zoho Logo
1,065 views|551 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Acumatica and Zoho CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Acumatica vs. Zoho CRM report (Updated: September 2022).
632,611 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."

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"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place.""The most valuable feature of Zoho CRM is its ease of use.""I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children.""Zoho CRM is easy to use and easy to understand.""For the most part, the solution is stable.""CRM software that's simple to use, with good technical support, scalability, and stability.""There's no installation required.""There are many features that capture customer data."

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Cons
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."

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"The integration should be more user-friendly.""We'd like the solution to be less expensive.""We would like to always email users as soon as any new features are launched.""Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform.""There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings.""Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved.""This solution needs a more user-friendly interface.""The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""

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Pricing and Cost Advice
  • "It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."
  • More Acumatica Pricing and Cost Advice →

  • "There is a license required for this solution."
  • "It is around $1000 a month."
  • "Compared to other CRMs, it is very cheap."
  • "We have an annual license fee that costs $12,000."
  • "If you compare the pricing with SAP, it is well priced and you are able to pay as you go."
  • "We pay for an annual license to use this solution."
  • "There is an annual license."
  • "The licensing is the subscription, where we pay $50 per month per user."
  • More Zoho CRM Pricing and Cost Advice →

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    632,611 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just… more »
    Top Answer:It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with… more »
    Top Answer:Some of the customization features are a little bit difficult to use if you're not really well-versed in SQL. Other than that, it is pretty cut and dry for the end-user. We should be able to… more »
    Top Answer:There are many features that capture customer data.
    Top Answer:You do not need a license. They have a subscription model for payments.
    Top Answer:While Zoho products have been updated and they have introduced many features, sometimes the information about new features is not there. Sometimes we have to try it ourselves and discover by trial and… more »
    Ranking
    13th
    out of 70 in CRM
    Views
    741
    Comparisons
    516
    Reviews
    1
    Average Words per Review
    870
    Rating
    8.0
    5th
    out of 70 in CRM
    Views
    1,065
    Comparisons
    551
    Reviews
    14
    Average Words per Review
    468
    Rating
    7.9
    Comparisons
    Learn More
    Overview

    Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

    Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

    Offer
    Learn more about Acumatica
    Learn more about Zoho CRM
    Sample Customers
    Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee
    JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company32%
    Comms Service Provider14%
    Government7%
    Healthcare Company5%
    REVIEWERS
    Financial Services Firm18%
    Manufacturing Company18%
    Marketing Services Firm9%
    Wellness & Fitness Company9%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider16%
    Wholesaler/Distributor9%
    Insurance Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise15%
    Large Enterprise55%
    REVIEWERS
    Small Business70%
    Midsize Enterprise13%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise15%
    Large Enterprise57%
    Buyer's Guide
    CRM
    September 2022
    Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: September 2022.
    632,611 professionals have used our research since 2012.

    Acumatica is ranked 13th in CRM with 1 review while Zoho CRM is ranked 5th in CRM with 16 reviews. Acumatica is rated 8.0, while Zoho CRM is rated 7.8. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Zoho CRM writes "Low cost, flexible, has excellent support, and ease of implementation". Acumatica is most compared with NetSuite ERP, Oracle ERP Cloud, SAP Business ByDesign and Salesforce Sales Cloud, whereas Zoho CRM is most compared with Bitrix24, Pipedrive, Salesforce Sales Cloud, Freshsales and HubSpot CRM.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.