ACT! vs Zoho CRM comparison

Act! and Zoho are both solutions in the CRM category. Act! is ranked #49, while Zoho is ranked #5 with an average rating of 8.2. Act! holds a 0.3% mindshare in CRM, compared to Zoho’s 4.1% mindshare. Additionally, 88% of Zoho users are willing to recommend the solution.

ACT!

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130 Comparison Views

Zoho CRM

Read 50 Zoho CRM reviews

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1,315 Comparison Views

88% willing to recommend

ACT!

Zoho CRM

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Executive Summary

We performed a comparison between ACT! and Zoho CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: September 2024).

Buyer's Guide

CRM

September 2024

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Helped 805,335 peers since 2012

Categories and Ranking

ACT!

Ranking in CRM

49th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Marketing Automation (42nd)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of September 2024, in the CRM category, the mindshare of ACT! is 0.3%, down from 0.6% compared to the previous year. The mindshare of Zoho CRM is 4.1%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

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Jorge Alonso

Business Consultant and Developer at Consigliere

May 29, 2023

A stable and scalable cloud-based solution for process sales

The tool is being used to process sales, and it is basic software to hold the database of clients and all actions regarding sales perspective It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance. I am…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available

"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."

"Its price is lower than the other software."

"We pay for an annual license to use this solution."

"The product costs $35 per user per year."

"The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"The solution has standard pricing plans."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

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805,335 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

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Comparisons

No data available

SAP CRM vs Zoho CRM

Compared 28% of the time

monday.com vs Zoho CRM

Compared 25% of the time

Bitrix24 vs Zoho CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Zoho CRM

Compared 8% of the time

Odoo vs Zoho CRM

Compared 8% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

CRM

September 2024

Download ACT! product report

Buyer's Guide

Zoho CRM

August 2024

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Learn More

Act!

Zoho

Overview

Designed with extensive user input, Act! v16 delivers new functionality and enhancements that help you maximize your time, prioritize intelligently, and be informed and prepared to market and sell. Create a holistic view of all relationship interactions at a company automatically, and benefit from an insightful look back at a consolidated history for your system and everyone you do business with. Take the guesswork out of knowing where to prioritize your time based on data-driven customer intelligence, and quickly perform actions en masse to free up your time. Drive productivity in the field with new mobile enhancements2 and gain peace of mind knowing your system and data are healthy via proactive system notifications. - Streamlined Company Management & Global Actions Increase Sales Effectiveness - New Calculated Fields Drive Prioritization and Maximize Customer IQ - New History View Provides an Insightful Look Back - Act! Premium Mobile3 Enhancements Drive Productivity in the Field - Usability and System Improvements for Speed and Peace of Mind

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

American Health Insurance, Amerifund, Buelow Financial Group, Design North, KM Medical, Sandler Training, Chemical Distributors Inc, PDM Steel Service Centers Inc, Recorded Books

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM. Updated: September 2024.

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805,335 professionals have used our research since 2012.

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