Cisco Umbrella Reviews

Cisco Umbrella's pricing and licensing structure are generally considered to be in line with industry standards, although some users find it confusing or expensive. Some users believe that Cisco solutions in general are expensive, while others feel that the price is fair for the value provided. Partners and educational institutions often receive better pricing structures. Some users have negotiated the prices with Cisco. There are mixed opinions on whether the pricing is transparent and whether there are hidden costs. Overall, the pricing is seen as acceptable or competitive with other security solutions on the market.

Calculating Cisco Umbrella's ROI is challenging and varies depending on the organization. Some reviewers have seen an ROI in terms of time savings, operational issues, and threat mitigation, while others have not yet seen an ROI. The product's ability to block malicious sites and reduce risk has resulted in increased productivity and fewer operational issues, leading to a visible ROI for some organizations. The solution's ability to catch vulnerabilities and remediate threats quickly has also been beneficial. The ROI is difficult to quantify, but the product's effectiveness and value have led to license renewals and increased adoption.

Various companies and organizations use Cisco Umbrella for multiple purposes, including upgrading to a newer version, providing security outside premises, protecting against malware and phishing, providing a consistent experience for employees whether they are at home or in the office, replacing web proxies, filtering web content and DNS requests, controlling user access to applications, monitoring user activity, blocking phishing links and managing risky websites, and securing the web surfing channel. Cisco Umbrella is also used for DNS security, integrating with Active Directory, and ensuring secure internet access for both internal and roaming clients. It is praised for being a simple and effective product that works seamlessly in the background, providing insights into user browsing behaviors and allowing for easy policy configuration and integration with other Cisco products.

One of Cisco Umbrella's primary advantages is its ability to protect users regardless of their location. The platform also simplifies security measures by integrating them into one product, making deployment easy. The dashboard is user-friendly and provides valuable insights into user behavior and potential security threats. Integration with other solutions also improves administration and troubleshooting processes, while remote browser isolation protects against harmful downloads. DNS filtering and malware protection are crucial features that prevent reputational damage, and the ability to manage policies based on user groups is important for organizations. The platform is user-friendly and provides a comprehensive view of security measures, making it easy to manage.

Cisco Umbrella has a global network footprint, but there is still room for improvement and growth in this area. Bandwidth limitations associated with connectors need to be addressed to make it a viable solution for larger offices. The support features could be improved, and the complex versions of Umbrella should be simplified for telcos to sell. Integrations with more products, such as Cisco Secure Firewall, should be made simpler. Reporting could be made simpler for those who don't use SecureX, and the product could be made more user-friendly for those who aren't exposed to it. Inspecting all traffic that is outside the AnyConnect tunnel needs to be possible. The licensing side of things needs improvement, and it needs to be made more standard across the different product sectors within Cisco. The reliability and response time of the support team could be better. The dashboard could be more detailed and customizable. The rule-making process for blocking sites or characteristics could be simplified, and there could be an easier way to create users and assign roles to special users. The application needs other characteristics that are available with other applications in the market. The virtual appliances offered need to be improved in quality and management. The design of the screens could be improved, and a single pane of glass is needed. Ready-to-go templates with best practices are needed, and deployment needs to be improved. The interface issues need to be addressed, and hardware-based integrations are needed. The on-prem rollout is challenging, and it needs better coordination with the Internet Service Provider. More integrations with multiple end-user OEMs are needed. The price could be better.

Cisco Umbrella's initial setup is generally easy and straightforward, with most reviewers reporting that deployment can be done in a matter of days or even minutes. Some reviewers highlight the convenience of integrating Umbrella with other Cisco products, particularly Meraki, which can significantly improve deployment speed. The cloud-based platform also makes maintenance and upgrades simple, with little to no maintenance required on the user's end. However, a few reviewers note that some technical knowledge is required for deployment, particularly in regard to DNS filtering and virtual machines. Nonetheless, the majority of reviewers found the initial setup to be hassle-free and user-friendly.

Cisco Umbrella can accommodate future growth and can handle any number of users without compromising performance. The solution is simple to deploy, and the heavy work of processing is done on Cisco's cloud platform, ensuring 100% uptime. Umbrella is highly scalable and can be deployed on different sites of a company, making it suitable for larger organizations. The scalability is good, and there are no limitations to its scalability. It scales based on policies, users, and deployment basis, making it easy to add more users when needed. The solution is highly scalable at the cloud level, and it is available in different licenses, allowing organizations to choose the one that suits their needs.

Customers have generally positive experiences with Cisco Umbrella's customer service and support. Many rate their technical support highly, with some giving them a 10 out of 10. Customers appreciate the quick and helpful responses from the support team, although some mention that response times could be better for non-urgent issues. Additionally, some customers report good experiences with Cisco partners, while others have had difficulty getting support without a current maintenance contract. Overall, customers rate Cisco Umbrella's customer service and support between an eight and a ten out of ten.

The stability of Cisco Umbrella is generally well-regarded, with many users reporting little to no issues with uptime or performance. Some users have experienced occasional minor problems or brief outages, but overall the solution is considered very stable and reliable. Several users commented on the ease of maintaining network connectivity with Umbrella, and the service's cloud-based nature is seen as a key factor in its stability.