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Cisco Secure Firewall vs Cisco Umbrella comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 30, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Cisco Secure Firewall offers improved security and efficiency, but cost and ROI vary based on deployment and usage.
Sentiment score
7.4
Cisco Umbrella enhances security and productivity, reduces costs, and simplifies network management, offering significant ROI and client satisfaction.
The biggest return on investment when using Cisco Secure Firewall is that there's no waste in any infrastructure cost and licensing costs for us.
From my point of view, the biggest return on investment when using Cisco Secure Firewall is the single pane of glass, which is a huge plus for us.
The biggest return on investment for me when using Cisco Secure Firewall is reliability and robust network design.
Cisco is a big brand in the networking domain, but in security, they are pushing a lot and improving day by day.
From my point of view, the biggest return on investment when using the solution is that it makes it a lot easier to delegate some of the tasks that were traditionally used, such as building policies on the firewalls and doing it through Cisco Umbrella.
The biggest return on investment when using Cisco Umbrella for me is the ease of use of the fact that we've deployed this with our Cisco VPN Secure Client, so every computer has the Umbrella module in it.
 

Customer Service

Sentiment score
7.5
Cisco Secure Firewall support is highly rated for knowledgeable assistance, though response times and access vary based on contracts.
Sentiment score
8.0
Cisco Umbrella provides knowledgeable support, but users desire faster response times despite high satisfaction and effective resources.
I have to provide many logs, yet problems remain unresolved, often requiring workarounds rather than solutions.
I have been working with them on firewalls, wireless, switching, and routing, and the support is the best.
They have expertise and provide solutions for the most difficult problems.
I would rate customer support ten out of ten due to the excellent assistance throughout the POC process.
Cisco's support is fantastic, providing assistance when needed, especially during the initial installation process.
If I don't need to go to support all the time, that means the product is working fine, so I'm very happy with them.
 

Scalability Issues

Sentiment score
7.2
Cisco Secure Firewall offers scalability and integration, though licensing complexity and scalability challenges in growth may concern some users.
Sentiment score
8.2
Cisco Umbrella offers scalable, cloud-based cybersecurity, easily handling thousands of users and sites while adapting to organizational needs.
Scalability presents a challenge.
Compared to FortiGate and Palo Alto, it lags in configuration and other aspects.
Even with the highest one, the 4600, we still face issues, particularly when transitioning between screens; it becomes very slow.
Cisco Umbrella scales incredibly with the growing needs of my organization.
Cisco Umbrella scales really well with the growing needs of my company, bringing the ability to ensure that people are safe and connected.
Cisco Umbrella scales effectively with the growing needs of my company; it's excellent, and I have experienced no issues.
 

Stability Issues

Sentiment score
7.2
Cisco Secure Firewall is highly reliable with minimal outages, though occasional upgrade issues are typically fixed with updates.
Sentiment score
8.3
Cisco Umbrella is praised for its stability, high uptime, minimal glitches, and seamless performance across platforms with high user satisfaction.
We have often encountered split-brain scenarios during failover processes and code upgrades, which have been persistent problems for us.
We work with a cluster with high availability, so if something goes wrong, we have it functioning.
Cisco Secure Firewall offers exceptional performance and stability.
I have not experienced any major stability issues with Cisco Umbrella.
Cisco Umbrella Secure Access is pretty stable in my mind, and we have not seen many glitches that would have interrupted services at customer locations.
The stability and reliability of the Cisco Umbrella platform have been great.
 

Room For Improvement

Cisco Secure Firewall faces criticism for its complex GUI, high costs, and demands better features, integration, and performance improvements.
Users seek improved integrations, security features, customization, licensing flexibility, interface ease, support, pricing, and deployment for Cisco Umbrella.
My ongoing complaint for the last six years has been the lack of CLI functionality, which hinders my ability to work on the firewall, alongside concerns regarding deployment time.
Firepower Management Center is quite out of date compared to other vendors.
The integration between Cisco products themselves presents difficulties, such as SD-WAN configuration.
Making it more flexible and easy to deploy, particularly when integrating with other technologies like Active Directory and proxies, would be beneficial.
The product can only shield a small area, making it less effective for larger spaces or multiple users.
I have to write an email to Umbrella support to get assistance, unlike the other products where I can call the Cisco technical assistance center and get an engineer.
 

Setup Cost

Cisco Secure Firewall is costly but offers robust support and reliability; licensing complexity can be mitigated by smart licensing.
Cisco Umbrella pricing is flexible yet debated, with negotiable discounts and enterprise bundles but mixed views on cost transparency.
It's good to have them, however, it costs us a lot.
It's considered a premium, but people pay that price for Cisco.
There are a lot of in-place contracts for us that provide the benefit of discounts.
We've bundled that with our firewall stuff and our VPN, which brings the price down and adds the ability to grow.
The only cost associated is the license cost unless additional solutions need to be integrated with Umbrella, which would incur extra costs.
The prices need to be lower as the current pricing is exceedingly high.
 

Valuable Features

Cisco Secure Firewall provides robust security, scalability, and central management, with intuitive tools for efficient threat protection and network monitoring.
Cisco Umbrella offers robust DNS security, easy deployment, and integration, enhancing protection and visibility for hybrid work environments.
What stands out positively about Cisco is their training and support, which has effectively prepared engineers to work with their products.
This is very important to my organization, as we work extensively with security because we are a bank, so we can keep the data safe.
Cisco Secure Firewall allows me to safeguard Layer 7 or Layer 3 and manage the security rules with the business needs of my organization.
The DNS layer security provided by Cisco Umbrella is very effective for our security posture, offering us vast improvements in visibility over DNS queries and potential threats.
The most valuable feature of Cisco Umbrella is its DNS security.
The best possible thing is that it is very easy to deploy, easy to configure, and very fast to get onboarded with a customer because this is a cloud-based service.
 

Categories and Ranking

Cisco Secure Firewall
Ranking in Cisco Security Portfolio
4th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
428
Ranking in other categories
Firewalls (6th)
Cisco Umbrella
Ranking in Cisco Security Portfolio
2nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
121
Ranking in other categories
Secure Web Gateways (SWG) (1st), Internet Security (1st), Cloud Access Security Brokers (CASB) (2nd), Secure Access Service Edge (SASE) (3rd), Domain Name System (DNS) Security (1st)
 

Mindshare comparison

As of June 2025, in the Cisco Security Portfolio category, the mindshare of Cisco Secure Firewall is 6.5%, up from 5.6% compared to the previous year. The mindshare of Cisco Umbrella is 12.1%, down from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cisco Security Portfolio
 

Featured Reviews

Carlos Reis - PeerSpot reviewer
Proven reliability and strong support spark trust but system updates slow and complex
The Cisco Secure Firewall product in general has room for improvement. I had a problem this weekend working with one of them, and I think it's very specific, though I'm going to be more general with my answer. Cisco has the FMC as a centralized tool, but sometimes they have too many dependencies. I faced a problem this weekend because while trying to solve an issue with one of the company's firewall management centers, I couldn't update or install an update on the platform due to a remote site being down. The device got stuck in my queue. I had to cancel my maintenance because of that. Everyone was expecting me to fix many bugs, but because of one device, I had to cancel everything. Sometimes the ID is nice around Cisco, but another area they need to improve is the capability to manage multiple devices. The FMC manages many devices, but if I put too many, around 300 devices, it becomes very slow, and the system becomes heavy. When you compare that with solutions such as Palo Alto, Palo Alto can manage many more devices on the same type of platform. Cisco is better at managing things such as RMAs. They do that exceptionally, even with the support. However, when we're talking about the FMC itself, sometimes they have some small issues; the platform is very slow and has too many bugs in the versions. We constantly need to update the platform to maintain stability.
Sabbir Ahmed - PeerSpot reviewer
Blocks threats before they reach the user's device
Cisco Umbrella can be improved in terms of limited coverage and wind vulnerability. The product can only shield a small area, making it less effective for larger spaces or multiple users. Additionally, strong winds can disrupt its functionality, and the opening and closing mechanism can be awkward in tight spaces.
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Comparison Review

it_user206346 - PeerSpot reviewer
Mar 11, 2015
Cisco ASA vs. Palo Alto Networks
Cisco ASA vs. Palo Alto: Management Goodies You often have comparisons of both firewalls concerning security components. Of course, a firewall must block attacks, scan for viruses, build VPNs, etc. However, in this post I am discussing the advantages and disadvantages from both vendors concerning…
 

Top Industries

By visitors reading reviews
Educational Organization
41%
Computer Software Company
14%
University
5%
Manufacturing Company
4%
Computer Software Company
19%
Educational Organization
17%
Manufacturing Company
7%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is the better NGFW: Fortinet Fortigate or Cisco Firepower?
When you compare these firewalls you can identify them with different features, advantages, practices and usage at large. In my opinion, Fortinet would be the best option and l use Fortinet too...
Which is better - Fortinet FortiGate or Cisco ASA Firewall?
One of our favorite things about Fortinet Fortigate is that you can deploy on the cloud or on premises. Fortinet Fortigate is very stable, reliable, and consistent. We like that we can manage the e...
How does Cisco's ASA firewall compare with the Firepower NGFW?
It is easy to integrate Cisco ASA with other Cisco products and also other NAC solutions. When you understand the Cisco ecosystem, it is very simple to handle. This solution has traffic inspection ...
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?
Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native solution, unifying multiple features like DNS-layer security, threat intelli...
What do you like most about Cisco Umbrella?
Cisco Umbrella is easy to monitor, manage, and deploy.
 

Also Known As

Cisco Adaptive Security Appliance (ASA) Firewall, Cisco ASA NGFW, Adaptive Security Appliance, Cisco Sourcefire Firewalls, Cisco ASAv, Cisco Firepower NGFW Firewall
OpenDNS
 

Overview

 

Sample Customers

There are more than one million Adaptive Security Appliances deployed globally. Top customers include First American Financial Corp., Genzyme, Frankfurt Airport, Hansgrohe SE, Rio Olympics, The French Laundry, Rackspace, and City of Tomorrow.
Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
Find out what your peers are saying about Cisco Secure Firewall vs. Cisco Umbrella and other solutions. Updated: April 2025.
856,873 professionals have used our research since 2012.