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Bugcrowd Reviews

Vendor: Bugcrowd
4.2 out of 5
Badge Ranked 1
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What is Bugcrowd?

By combining a vast and diverse workforce with a results-driven model, crowdsourced security programs outperform traditional methods-every time.

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Bugcrowd is the #1 ranked solution in top Bug Bounty Platforms, #3 ranked solution in top Managed Security Services Providers (MSSP) solutions, #3 ranked solution in top Penetration Testing Services, and #13 ranked solution in top Attack Surface Management (ASM) solutions. PeerSpot users give Bugcrowd an average rating of 8.4 out of 10. Bugcrowd is most commonly compared to HackerOne: Bugcrowd vs HackerOne. Bugcrowd is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 12% of all views.
Buyer's Guide
Managed Security Services Providers (MSSP)
December 2025
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Bugcrowd mindshare

Product category:
Managed Security Services Providers (...
As of January 2026, the mindshare of Bugcrowd in the Managed Security Services Providers (MSSP) category stands at 2.8%, up from 0.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Managed Security Services Providers (MSSP) Market Share Distribution
ProductMarket Share (%)
Bugcrowd2.8%
Secureworks Taegis Managed XDR / MDR4.2%
Sun Asterisk Cybersecurity Services3.2%
Other89.8%
Managed Security Services Providers (MSSP)
 
 
Key learnings from peers
Last updated Nov 30, 2025

Valuable Features

Bugcrowd's valuable features include disclosure programs with rewards, easy report creation using markdown, and direct bank transfers. It offers Collections for targeted vulnerability identification and a competitive environment for security engineers. It supports vulnerability management with an effective triage process and a high bounty system. Crowdsourced hackers contribute to finding unique vulnerabilities, enhancing security posture. Users benefit from its hall of fame, ease of use, and the successful identification of critical vulnerabilities.
  • "Bugcrowd's use of crowdsourced hackers has helped in discovering unique vulnerabilities."
  • "I would rate Bugcrowd a ten out of ten."
  • "Bugcrowd's support team is very active and supportive."

Room for Improvement

Bugcrowd should enhance access to reports and improve customer support response times, especially for urgent issues. The triaging process and platform navigation present challenges for new researchers. Stability and communication need improvement due to frequent internal changes, impacting trust.
  • "Bugcrowd could be improved or enhanced as they seem to have a lot of internal churn at the moment, so they could be more stable and more customer-focused."
  • "There is room for improvement in Bugcrowd's response time when customer input is needed for resolving tickets. If this time could be minimized, it would be very helpful."
  • "There is room for improvement in Bugcrowd's response time when customer input is needed for resolving tickets."

Pricing

Bugcrowd's pricing for enterprises is perceived as costly but valuable due to the vulnerabilities uncovered. Pricing involves rewards starting at one thousand dollars. Security researchers find the bounty table favorable and cost-effective, with little to no fees. Bugcrowd offers free access for researchers viewing public engagements, while private ones necessitate invitations.

Popular Use Cases

Security researchers use Bugcrowd to identify and report vulnerabilities in programs, receiving bounties for valid discoveries. Developers leverage it to assist companies in eliminating security flaws. Ethical hackers utilize Bugcrowd as an intermediary to communicate vulnerabilities to major sites. Organizations post briefs for Bugcrowd's community to discover vulnerabilities, which are then evaluated and relayed. Users can track and manage vulnerability submissions through the cloud platform, receiving feedback from clients.

Service and Support

Bugcrowd's customer service and support are generally considered helpful and professional, with ratings averaging seven to eight out of ten. Users appreciate the active support team, though some note delays in response time, particularly during report mediation, with communication sometimes taking one to seven days. Many users frequently interact with the technical support team, highlighting their professionalism and helpfulness, despite occasional delays when tickets require customer input.

Deployment

Users found Bugcrowd's initial setup easy and straightforward. Many rated it highly, with some noting the process involves creating an account, adding a bank account, and waiting for verification. One noted the setup was simple despite the complexity of their requirements. Filling out a tax form for receiving bounties was necessary, leading some to lower their rating slightly. The overall impression was that Bugcrowd offered a user-friendly setup process.

Scalability

Bugcrowd can enhance its scalability by increasing the number of programs available, as competitors like HackerOne offer a wider selection. Users find Bugcrowd to be satisfactory in terms of scalability, although it is noted that larger competitors provide more options and client programs. Some consider Bugcrowd scalable enough for their needs, indicating different experiences among users. Although there are compliments regarding its usability, improvement is suggested for broader adoption.

Stability

Users find Bugcrowd highly stable with no significant issues reported. It is rated ten out of ten for stability and is described as having high availability. Some mention experiencing minor issues like broken links, which were quickly resolved. Most have not faced outages or stability concerns. Many use it for identifying errors and vulnerabilities effectively, considering it helpful and stable. They are generally satisfied with its performance in finding vulnerabilities.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Managed Security Services Providers (MSSP) Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
11%
Manufacturing Company
10%
University
8%
Financial Services Firm
6%
Educational Organization
5%
Retailer
5%
Energy/Utilities Company
5%
Performing Arts
4%
Media Company
4%
Government
3%
Healthcare Company
3%
Wholesaler/Distributor
3%
Outsourcing Company
3%
Real Estate/Law Firm
3%
Construction Company
2%
Hospitality Company
2%
Non Profit
2%
Aerospace/Defense Firm
1%
Insurance Company
1%
Recreational Facilities/Services Company
1%
Transportation Company
1%
Marketing Services Firm
1%
Pharma/Biotech Company
1%
Recruiting/Hr Firm
1%
Legal Firm
1%
International Affairs Institute
1%

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Bugcrowd customers

Zephyr Health, Barracuda Networks, Western Union, Instructure, Aruba Networks, Pinterest, CARD.com, WINK, (ISC)2, StatusPage, WHMCS, Movember

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Product Categories

Product Categories
Managed Security Services Providers (MSSP)
Bug Bounty Platforms
Penetration Testing Services
Attack Surface Management (ASM)

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Bugcrowd Reviews Summary
Author infoRatingReview Summary
Senior Engineering Manager - Platform Team at eTender Inc4.0I've found Bugcrowd effective for uncovering vulnerabilities, especially with its triage process, though frequent account manager changes hurt communication. Despite a high cost, it adds value, and setup was straightforward, though integrating with Jira was challenging.
dApp Auditor at Hacken4.0I use Bugcrowd to report security vulnerabilities, benefiting from its extensive list of websites and guaranteed payments. While it has slowed in triaging, it enhances my skills. I've also tried HackerOne and Integrity, but Bugcrowd remains unmatched.
DevOps Team Lead at Tata Consultancy4.0I am a developer in cybersecurity who uses Bugcrowd to report platform vulnerabilities efficiently through their easy-to-use cloud platform. However, I find there is room for improvement in their response time when customer input is necessary.
Security Researcher at HackerOne4.0As a security researcher using Bugcrowd, I find vulnerabilities, report them, and receive bounties for valid findings. Bugcrowd offers valuable features like program collections, but needs improvement in report access and customer support response time. I also work with HackerOne.
Bug bounty hunter at HackerOne5.0I have been using Bugcrowd for two years to find bugs and vulnerabilities. I like the high bounties, hall of fame, and stickers. Although it's helpful and user-friendly, I feel there is room for improvement in the tool itself.