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Pros & Cons summary

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Prominent pros & cons

PROS

Bugcrowd discloses rewards and invites researchers to new programs.
Bugcrowd is highly stable.
Bugcrowd provides a wide range of websites for vulnerability reporting, enhancing security skills.
Bugcrowd's support team is active and supportive.
Bugcrowd utilizes crowdsourced hackers to discover unique vulnerabilities.

CONS

Bugcrowd should provide more access to the reports, similar to HackerOne, allowing for full disclosure once a bug is resolved, so researchers can learn from them.
There is room for improvement in Bugcrowd's response time when customer input is needed for resolving tickets.
Bugcrowd should improve the responsibility type and response time of their customer support, especially when the issue is urgent.
The triaging process has slowed down compared to three years ago, taking more time to resolve a reported vulnerability and receive the payout.
Bugcrowd could be enhanced as they seem to have a lot of internal churn, so they could be more stable and customer-focused.
 

Bugcrowd Pros review quotes

Hisham Osman - PeerSpot reviewer
Security Researcher at HackerOne
Jan 31, 2025
Bugcrowd has programs that disclose rewards and invite researchers to new programs.
Faizan Nehal - PeerSpot reviewer
dApp Auditor at Hacken
Feb 3, 2025
The most valuable aspect of Bugcrowd is that it provides a long list of different websites or web applications where I can report vulnerabilities.
George Devasia - PeerSpot reviewer
DevOps Team Lead at Tata Consultancy
Feb 10, 2025
One of the features I like most about Bugcrowd is the ability to create a report in a very easy way.
Find out what your peers are saying about Bugcrowd, Sophos, Broadcom and others in Managed Security Services Providers (MSSP). Updated: December 2025.
879,425 professionals have used our research since 2012.
Ben Gurney - PeerSpot reviewer
Senior Engineering Manager - Platform Team at eTender Inc
Nov 27, 2025
Bugcrowd's use of crowdsourced hackers has helped in discovering unique vulnerabilities.
 

Bugcrowd Cons review quotes

Hisham Osman - PeerSpot reviewer
Security Researcher at HackerOne
Jan 31, 2025
Bugcrowd should provide more access to the reports, similar to HackerOne, allowing for full disclosure once a bug is resolved, so researchers can learn from them.
Faizan Nehal - PeerSpot reviewer
dApp Auditor at Hacken
Feb 3, 2025
The triaging process has slowed down compared to three years ago.
George Devasia - PeerSpot reviewer
DevOps Team Lead at Tata Consultancy
Feb 10, 2025
There is room for improvement in Bugcrowd's response time when customer input is needed for resolving tickets.
Find out what your peers are saying about Bugcrowd, Sophos, Broadcom and others in Managed Security Services Providers (MSSP). Updated: December 2025.
879,425 professionals have used our research since 2012.
Ben Gurney - PeerSpot reviewer
Senior Engineering Manager - Platform Team at eTender Inc
Nov 27, 2025
Bugcrowd could be improved or enhanced as they seem to have a lot of internal churn at the moment, so they could be more stable and more customer-focused.