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Azure Backup OverviewUNIXBusinessApplication

Azure Backup is #12 ranked solution in best Backup and Recovery Software. PeerSpot users give Azure Backup an average rating of 8 out of 10. Azure Backup is most commonly compared to Veeam Backup & Replication: Azure Backup vs Veeam Backup & Replication. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
What is Azure Backup?

Azure Backup is a scalable backup solution with zero capital investment and minimal operational expenses that can help a company achieve maximal data protection. Azure Backup’s System Center Data Protection Manager provides optional integrations that can enable you to protect both advanced workloads running in your datacenter in VMs as well as those that are on physical servers.

Azure Backup has many features that make it a most effective product. Included among these is its ability to easily scale up your storage capacity. It taps into the cloud to give you the ability to expand on a massive scale. This can be done without any monitoring or maintenance overhead.

Benefits of Azure Backup

Some of the benefits of using Azure Backup include:

  • The ability to control and track the performance of your network from a single centralized location. Azure Backup has a “single pane of glass” interface that enables users to monitor, operate, govern, and analyze their backups from one place. This eliminates any need to add additional management infrastructure. You can manage different workload types, subscriptions, vaults, and regions with Azure’s Backup Center.

  • A wide array of security features allows you to prevent malicious users from doing damage to the system, receive alerts if an unauthorized action takes place, and recover from any damage that results. Azure Backup has authentication requirements built in to protect vital functions, such as the ability to delete backed up data from unauthorized users. If something that impacts the backed up data takes place, users are immediately notified. Azure Backup saves any and all deleted backup data for two weeks. This enables administrators to use recovery points to recover their lost data.

Reviews from Real Users

There are a number of characteristics that make Azure Backup extremely effective. Two of these are the flexibility that it offers users and its overall effectiveness.

PeerSpot user Ayman Y., an IT manager at NOMAC, notes all of the different backup options that Azure Backup offers. He writes, “It has many features. First of all, you can schedule a backup for the client as you like. You can do a backup from the whole virtual machine as an image. You can do a backup only from files and folders. It has every option. All options are available for the backup, for the restore, for the bandwidth utilization to do backups, even virtual machines or a physical machine. If you need to do a backup of the whole image from the virtual machine, all these options are there.”

PeerSpot user Muzammil M., a senior operations engineer at the AlGosaibi Group, notes the effectiveness of Azure Backup when he writes, “Azure Backup is good because it is entirelycloud-based, which means that you can be 99.9% sure that your backup is safe. This is the reason that I suggest its use for companies that need to back up critical data.”

Azure Backup Buyer's Guide

Download the Azure Backup Buyer's Guide including reviews and more. Updated: May 2022

Azure Backup Customers

Russell Reynolds Associates, Somerset County Council, Kardem, PCL Construction

Azure Backup Video

Archived Azure Backup Reviews (more than two years old)

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Domain Solution Architect at a tech services company with 10,001+ employees
Real User
Top 10
I haven't had a failed recovery yet, the stability is good

What is our primary use case?

The primary use case is to have in Azure or backup with a machine on-prem.

What is most valuable?

Its only feature is backup. That's literally all it does is back up and restore, that's it.

For how long have I used the solution?

I have been using Azure Backup for five years. 

What do I think about the stability of the solution?

I have no issues with the stability at all. So I don't necessarily care about the stability of the product. I look more at whether or not can I recover. And I haven't had a failed recovery yet. I have not had any failed recoveries of all my years. 
Buyer's Guide
Azure Backup
May 2022
Learn what your peers think about Azure Backup. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
598,116 professionals have used our research since 2012.

What do I think about the scalability of the solution?

Scalability is fine.

How are customer service and support?

Technical support is good enough.

Which solution did I use previously and why did I switch?

Azure Backup is the only solution I've really worked with. You wouldn't know about the other tools. The only other backup tool I've done before was one called OmniBack, which you wouldn't know about because it's not sold anymore.

How was the initial setup?

The initial setup complexity depends on the environment. On-prem can be complex to set up but the cloud is simple. The time it takes to deploy depends. It can take anywhere from half a day or a few days, depending on the complexity.

What's my experience with pricing, setup cost, and licensing?

The price is pretty good, maybe $30 for a machine, I can't complain. Pricing is based on consumption base. 

What other advice do I have?

I would rate it a ten out of ten and I would definitely recommend it.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Ayman Elsawi - PeerSpot reviewer
IT Manager at NOMAC
Real User
You can sort the data in many ways and at anytime but it is not user-friendly
Pros and Cons
  • "First of all, you can schedule a backup for the client. You can schedule it as you like. You can also control the bandwidth, so the backup will not utilize. The internet will depend on the bandwidth."
  • "It doesn't have the option to have a backup from the database. It has backup for the files, folders, and backup only the whole virtual machine. But if I need to do a backup from the Oracle database, from an Exchange server or from SharePoint, this ability isn't there. There is no application backup."

What is our primary use case?

We use it to backup on-premise data to Azure. We can backup the whole virtual machine to Azure if we need offsite backup. If you don't have any backup solution on-premise data center, you can rely on Azure Backup to do a backup to Azure, to the cloud. That means from on-premise to cloud backup, for data and virtual machines. 

What is most valuable?

It has many features. First of all, you can schedule a backup for the client as you like. You can also control the bandwidth so the backup will not utilize. The internet will depend on the bandwidth. You can also configure the retention period as you like and monitor everything from the cloud. You can monitor it from anywhere and you can log on and see. Doing a restore is also easy. It's easy to use.

The second thing is that if you have multiple computers and you need to utilize the bandwidth, you can install a dedicated server on the data center and let this backup server communicate with Azure and the local servers will only communicate with the local computers and the server only will communicate with Azure.

You can do a backup from the whole virtual machine as an image. You can do a backup only from files and folders. It has every option. All options are available for the backup, for the restore, for the bandwidth utilization to do backups even virtual machines or a physical machine. If you need to do a backup from the whole image from the virtual machine, all these options are there.

What needs improvement?

It doesn't have the option to have a backup from the database. It has a backup for the files, folders, and backup only the whole virtual machine. But if I need to do a backup from the Oracle database, from an Exchange server or from SharePoint, this ability isn't there. There is no application backup. 

For how long have I used the solution?

We have been using Azure Backup for around three years. 

What do I think about the stability of the solution?

Stability depends on the bandwidth. It's very stable. If you have a good bandwidth, it's fine. If you don't have a good bandwidth, you can have a problem. If you have limited bandwidth, you will pay the cost. 

What do I think about the scalability of the solution?

With cloud there is no limit. The limit is the sky and so for Microsoft infrastructure, there are two options. If you have a small data center, small servers or small computers and you need to do a backup, this is fine. You only need to install the agent. 

But if you have big servers or it's a number of servers, Microsoft also offers the ability to do a local Azure Backup and this Azure Backup will communicate with the local server and these servers can be communicated to the cloud and you can often install multiple servers. It will distribute different loads. 

How are customer service and technical support?

I haven't needed to contact the support or get a ticket with the support team because the document and the tutorials were available and even when we try to do a main backup, Microsoft guides you in steps and will not go to the next step until you finish the first one. For each and every step there is a guideline, and even if you didn't read the tutorial, just you go to the steps and follow the steps.

I didn't raise any requests or get any support from Microsoft but I got other support from Microsoft and raised other support tickets but not for this particular project.

Which solution did I use previously and why did I switch?

In addition to Azure Backup we used Azure Backup as an off-site backup because we have on-site backup. We also use EMC NetWorker which backups up to a disk. It's backup to disk software which we then do a backup from our local data and local servers to the local backup device. We use Azure because it is off-site backup so it helps us a lot in case of a disaster, in case of any problems so we can still have data be off-site so we can restore it from anywhere.

How was the initial setup?

The initial setup was easy. I did it myself. It is not very complicated at all. This is another one of its valuable features, that it is easy to set up. Microsoft has guidelines, documentation, instructions, procedures, and tutorials available.

Because it's a Microsoft product, admin guidelines and instructions are available. It's not that complicated. You can have any infrastructure on the cloud or on-premise. If you want to install a server you will need to install maybe a virtual machine. But if you don't need to install it, you can install only an agent on the computers. That's it.

The deployment took around two days. I have experience with other backup solutions so I understand the concept. It's like a car. You have a car, you know how to drive a car. But this is Rolls Royce or a Porsche or whatever, but it is the same concept. You can still own the car and you can go. It is the same. So for us, it doesn't take that much time to understand the concept of backup and then implement it. 

The deployment required two people, myself and a colleague. 

It requires three people for maintenance.

What's my experience with pricing, setup cost, and licensing?

From a cost perspective, it is a very good solution because it doesn't need a lot of costs because it's only a matter of storage on the cloud. You don't need any license at all, and on the cloud, you only need bandwidth. Bandwidth utilization will have various calculations of bandwidth utilization or bandwidth utilization and storage.

You don't need a license. There's only a subscription with Azure, that's it. Azure will calculate the bandwidth which you are utilizing and the storage. The worst thing at Azure is software allocations. That is not required, even in Azure, to implement a server or install backup software. From Azure itself, it's a matter of configuration. No need to have infrastructure. You don't need to have a server and install the software in the cloud. It's only a matter of some steps you need to follow. It's only a platform and a service. 

What other advice do I have?

It is easy to configure a solution at any time, from anywhere. I can also restore the data, easily, without any complication. You can implement it in a very short time. The lesson learned in the beginning is that you can implement a solution in a very short time. 

I would rate it a seven out of ten. It has some good features. You can sort the data in many ways and at anytime. But it is not user-friendly. To be frank, it is not a software and a service. Software and service is easier and not complicated but infrastructure is more complicated. A platform lies somewhere in between. It's a platform and service.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Azure Backup
May 2022
Learn what your peers think about Azure Backup. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
598,116 professionals have used our research since 2012.
Sr. IT Operations Engineer at AlGosaibi Group
Real User
Provides secure and reliable disaster recovery, but the technical support need improvement
Pros and Cons
  • "Azure Backup is good because it is entirely cloud-based, which means that you can be 99.9% sure that your backup is safe."
  • "The compression ratio of the backup data should be improved."

What is our primary use case?

We use Azure Backup as part of our disaster recovery solution. If there is a problem in the entire building then we can restore our data from over the cloud.

How has it helped my organization?

Azure Backup is very good for our clients that need to back up data securely and reliably.

What is most valuable?

Azure Backup is good because it is entirely cloud-based, which means that you can be 99.9% sure that your backup is safe. This is the reason that I suggest its use for companies that need to back up critical data.

What needs improvement?

The compression ratio of the backup data should be improved. Compared to our on-premises solution, the compression of Azure Backup is not as good. For example, if I am backing up up 100 GB of data then it should be compressed by at least 70%. Instead, it is being compressed by 30% to 35%. Because of this, the utilization of resources in terms of cloud storage is increasing. Given that the cost of cloud-based storage is not cheap, this is an area that is in need of improvement.

The interface should be more user-friendly.

The Azure team in Microsoft technical support needs to improve.

More guidelines and information about use-cases should be available for reference online.

For how long have I used the solution?

We have been using Azure Backup for almost two years.

What do I think about the stability of the solution?

The day-to-day usage of this solution is quite normal.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and technical support?

I am generally satisfied with the technical support, although I would only rate them a six and a half out of ten. From what I have seen, the engineers are not well versed in all of the possible backup scenarios. The knowledge that they have is limited.

For example, in my two years of experience, I think that I was able to better troubleshoot some of the issues better than they were. My intention is not to berate them but I think that they should be more knowledgable about the product.

Level two and three seem to have enough knowledge, although it still takes a significant amount of time.

Which solution did I use previously and why did I switch?

We use Azure Backup in conjunction with Veeam. Veeam is responsible for our on-premises backup that includes data and file systems. It also put a copy of our data onto the cloud.

We have a hybrid solution because the bandwidth in my country is quite expensive and if we have to do a restore, it is better to have an on-premises capability for that.

How was the initial setup?

The initial setup was not as straightforward as I expected. I was facing certain challenges and I was deeply in contact with the Azure team from Microsoft technical support. It took quite some time for them to resolve my issues. My case was escalated to level three support and to reach that level, it took 10 to 14 working days.

It takes very serious research or good troubleshooting skills to eliminate some of the complex problems that can occur.

In total, it took us about a month to deploy.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution because of the requirements for cloud-based storage. We are paying about $100,000 USD per year, just for a couple of servers.

What other advice do I have?

My advice to anybody who is considering this solution is that if you can afford it, then I would highly recommend it because the service provides very good value.

The software is very capable but the information available for support is limited.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
M A Nakib - PeerSpot reviewer
Asst. Manager, Cloud Solutions at Corporate Projukti Limited
Real User
Top 5
Easy to use and encryption provides data security, but the technical support should be improved
Pros and Cons
  • "It is easy to schedule backups."
  • "Technical support is in need of improvement."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

Our customers use this solution for backing up their data to the cloud.

How has it helped my organization?

Azure Backup has given me the opportunity to offer a non-hardware backup solution to my customers. I try to improve their productivity by offering them this alternative if it is suitable for their scenario. We often conduct a PoC to see if it works for them.

My customers are very happy with Azure Backup.

What is most valuable?

The scalability is very good because it will scale to whatever we need.

The encryption is very good and I feel like the data is totally secure.

Customers often ask if it is possible to connect another device, and it is something that is very easy to do. There is no hassle.

It is easy to schedule backups.

I am happy with the documentation.

What needs improvement?

The price of this solution should be lowered because it is the biggest complaint from my customers.

Technical support is in need of improvement.

For how long have I used the solution?

I have been working with Azure Backup for two years.

What do I think about the scalability of the solution?

Azure Backup is easy to scale and it will scale up as much as you need it to. Also, I don't need to worry about whether it is serialized or not because the data is always structured.

My customers are small and medium-sized businesses.

How are customer service and technical support?

Technical support by Microsoft can be improved. 

How was the initial setup?

The deployment is not complicated and easy to do.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution in the Bangladesh marketplace.

What other advice do I have?

This is a product that I recommend for backing up data on the cloud. It is easy to use and manage, even for somebody with no backup knowledge. Overall, I think that everybody will be happy with it.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior System Specialist at a computer software company with 501-1,000 employees
Vendor
Simple to configure and easy to use
Pros and Cons
  • "It's very simple to configure which is very useful. It's not complex to configure it."
  • "To make it a ten, it should have the ability to extend the retention and to perform a copy of the data outside of the subscription - with no additional costs."

What is our primary use case?

Our customers have VMs on their test environment that are backed up with Azure Backup for short retention, around one month. They need a machine that does not need integration with backup over BPE.

What is most valuable?

The most valuable feature is that it's very simple to configure which is very useful. It's not complex to configure it. 

What needs improvement?

I would like for the backup of VMs to be improved. The first thing our customers require is for me to back up their VM. I would like to do the backup using the integration. But I don't think the customers I am managing are ready for this yet. 

For how long have I used the solution?

I have been using Azure Backup for around two to three years. 

What do I think about the stability of the solution?

It is stable. There are no problems regarding the backups. Some customers require a double copy of the backup. From on-prem to Azure or from Azure to on-prem or to another site. In these cases, it is necessary to use other software to perform the backup. 

What do I think about the scalability of the solution?

The scalability is a great improvement that is offered on the cloud. With a few clicks, you can scale up resources. 

How are customer service and technical support?

When you open a ticket, it is transferred to India. We've had problems that have taken two or three days to resolve. Their response time isn't so fast.  

Which solution did I use previously and why did I switch?

I have used Commvault, Veeam, NetBackup - a lot of other softwares. The difference between these solutions and Azure is that they offered better options for backup across hybrid environments. It depends on what the customer is looking for. 

How was the initial setup?

The initial setup is very simple. The time it takes to deploy depends on the environment. For a medium deployment, it will usually take one day to deploy. 

What's my experience with pricing, setup cost, and licensing?

In my opinion, the price should be a little lower to be more competitive with other software. It depends on the customer's environment and subscription.

What other advice do I have?

I would rate Azure an eight out of ten. 

To make it a ten, it should have the ability to extend the retention and to perform a copy of the data outside of the subscription - with no additional costs. There is a cost for downloading data on Azure or on-prem. If I would like to have a copy on-prem I need to pay more for the data. Azure should modify its policies. 

I am a consultant. We discuss what the customer is looking for and we'll recommend this solution based on their environment. Azure is easy and simple to configure. It's easy to use. If there are other requirements, I would recommend another software. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Team lead/ Cloud Specialist at a tech company with 11-50 employees
Real User
A stable solution that assists us with transitioning clients from on-premises to the cloud
Pros and Cons
  • "The fact that Azure Backup is integrated is one of its biggest advantages."
  • "In the next release, I would like to see the ability to back up to different cloud providers."

What is our primary use case?

We are a Microsoft reseller for everything that has to do with the cloud and migrating from on-premises infrastructure. Azure Backup is one of the solutions that we implement for our clients.

Our primary use case is to assist schools with moving their on-premises workloads to the cloud. We use the backup facility as it's provided by the platform to help them move everything they run on VMware, Hyper-V, or physical servers.

What is most valuable?

The fact that Azure Backup is integrated is one of its biggest advantages. Everything is on one platform and we can use it from PowerShell automation, which is helpful.

The recovery, in many cases, is quite fluid.

What needs improvement?

It would be helpful if it included the ability to perform Office 365 backups so that we didn't have to use additional software.

In the next release, I would like to see the ability to back up to different cloud providers. For example, some customers would like to be able to synchronize with an Amazon data store. It is always best to follow the 3-2-1 Backup Rule.

For how long have I used the solution?

We have been using Azure Backup for more than five years.

What do I think about the stability of the solution?

In terms of stability, over the past two or three years, this solution is bulletproof. This service is used continuously and we have no complaints.

What do I think about the scalability of the solution?

We do some work with the educational market and we have onboarded 50 schools to Azure. We have never had any issues with scaling. Most of our clients range in size from 200 to 1,000 users.

How are customer service and technical support?

We have been in contact with Azure technical support but not for backup purposes, with this solution. I've never opened a ticket for Azure Backup.

Which solution did I use previously and why did I switch?

In addition to Azure Backup, we have experience with Veeam and Altaro.

The main difference between Azure Backup and other solutions is that it is oriented to back up Azure Cloud data. The other solutions offer more functionality for on-premises environments and help to synchronize files across local data centers.

How was the initial setup?

Once you know how to do it, the initial setup is pretty easy and pretty straightforward. Even later on, as you transfer the responsibility to the customer, they can do it on their own.

What about the implementation team?

We deploy this solution for our customers.

What other advice do I have?

To this point, I have not run across any issues that are blocking. 

My advice to anybody who is considering this solution is to go ahead and use it. It works and it's a good service on the platform. It is just one of the building blocks that we use every day on Azure, so I can't see any reason to move to another one.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner, reseller
it_user1226136 - PeerSpot reviewer
Microsoft Solutions Architect and Unified Communications Engineer at Nashua Comunications
Real User
Cost-effective and reliable with good back-up features
Pros and Cons
  • "The backup features are very useful."
  • "The solution is still in its infancy; it's not a mature product yet."

What is our primary use case?

We primarily use the solution for disaster recovery.

What is most valuable?

The solution is cost-effective.

The backup features are very useful.

The solution overall is very reliable.

What needs improvement?

The interface needs improvement and it doesn't offer as many features as other third-party backup solutions.

The solution is still in its infancy; it's not a mature product yet.

What do I think about the stability of the solution?

The stability of the solution is good. 

What do I think about the scalability of the solution?

The scalability of the solution is good.

How are customer service and technical support?

As Microsoft partners, we get support when we need it. We've been satisfied with them so far.

Which solution did I use previously and why did I switch?

Previously we were using Windows Network Backup as well as Veeam. Right now, we are testing Azure.

How was the initial setup?

The initial setup is pretty easy. You literally load an agent from the servers to whatever machines you want to backup. It's pretty intuitive when you go into Azure to set it up. Deployment times depend on the bandwidth, and in South Africa, that can vary. It might take up to a day or so. Once you do your full backup, you're only doing incremental backups going forward, so it's just the initial setup and backup that might take a while.

What about the implementation team?

I handled the implementation myself.

What other advice do I have?

We're Microsoft partners.

We had issues before where there were no Azure Data Centers in South Africa. From a compliance point of view, backing up to outside the country was a bit of an issue. Now Microsoft has two data centers in South Africa, so it is no longer a problem.

I'd recommend the solution to others, but only if they have decent and reliable bandwidth. They should also make sure their alerts and monitoring are all set up to notify if the backups fail or succeed.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MohamedShedeed - PeerSpot reviewer
Cloud SSP at Digitech
Real User
Cost-effective and efficient, but it needs support for application-level backup
Pros and Cons
  • "The storage backup is very efficient."
  • "The support for Office365 backup is atrocious and is something that has to be improved."

What is our primary use case?

We are a Microsoft partner and we implement solutions for our customers. We also provide managed services. We work with most of the services on Azure, and this is one of the solutions that we have provided.

Azure Backup is a public cloud service, and you can use it to backup on-premises or cloud services. The primary use case is backing up cloud services. However, if you are using it on-premises then the cloud part is much more convenient.

What is most valuable?

The storage backup is very efficient.

What needs improvement?

The solution needs to be fully supported by VMware. It works, but when you go to VMware they say that Azure Backup is not recommended, or is not a very good solution.

I would like to have an application-level backup, rather than interface-level only. Examples would be Exchange backup,  SharePoint backup, and SQL backup.

The support for Office365 backup is atrocious and is something that has to be improved. 

What do I think about the stability of the solution?

I have not faced any problems with the stability of this solution.

What do I think about the scalability of the solution?

Scalability has not been an issue.

How are customer service and technical support?

Technical support for this solution depends on the type of support that you have.

Their response time is within the SLA, which is good, but sometimes I have trouble communicating with the support staff. It is normally a case of the technical support person having an accent which is difficult for me to understand, which makes it inconvenient. I have trouble trying to explain the problem.

How was the initial setup?

The initial setup of this solution is straightforward. 

What's my experience with pricing, setup cost, and licensing?

The pricing of this solution is good, and it is one of the easiest things that you can sell Azure with. 

What other advice do I have?

This is a solution that I might recommend, depending on the customer's requirements. If they need application-level backup then I will not even consider it. However, if they need infrastructure backup for Azure, then, of course, it is a good option. Generally speaking, I recommend this solution.

Overall, the service is good for certain use cases, but it is short of functionality when you consider the competitors.

I would rate this solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner,
IT, DevOPS and Cloud Advisor at a tech services company with 1-10 employees
Real User
Easy to deploy and integrates well with cloud services, but the interface needs improvement
Pros and Cons
  • "This solution allows me to restore either the VM or the data, depending on what is needed."
  • "The user interface is a little bit confusing and it could be better."

What is our primary use case?

Currently, I'm working on a project in a desktop environment where this is one of the solutions that is being used. It is a public-cloud deployment model.

We are using this solution to back up VMs and data from our customers.

What is most valuable?

The most valuable feature of this solution is the integration with cloud services. I do not have to use an external application, such as Veeam, to back up files or VMs. It works like a standard backup, which is very useful when you want to provide a secure backup environment for your customer.

This solution allows me to restore either the VM or the data, depending on what is needed.

What needs improvement?

Technical support for this solution is good but it can still be improved.

The user interface is a little bit confusing and it could be better. It took some time to learn, although I was able to read about it and adapt. For a customer without backup experience, it will take longer to get used to. The same goes for customers without cloud backup experience because the options differ from what existed in their on-premises solution.

The price of this solution is something they should focus on improving.

The backend of this type of solution is complex, so stability and security can always be improved.

For how long have I used the solution?

I have been using this solution for three months.

What do I think about the stability of the solution?

This solution is stable and I haven't faced any issues while using it. It is as stable as Windows is, or as Linux is, so it is stable.

When I was working for HP we had our own private cloud for the customers, and it is not easy to stabilize everything, especially if you have several data centers around the world and you need to synchronize them. Once you add a new feature and it has to be deployed in all of them, it can be very messy.

What do I think about the scalability of the solution?

This is a scalable solution.

Usually, my customers are small to medium-sized businesses with between ten and fifty users.

How are customer service and technical support?

Technical support for this solution is very good. I can either ask questions in the forum or raise a call, and people reply to me right away. It is great.

I have used support from many big companies in the past, such as HP and Fuji. Also, when I first implemented this solution, people suggested that I do not take support from Microsoft. Rather, I should purchase a support contract from another company. I opted to test the Microsoft support, and I found that I am very satisfied with it. I would rate them between seven and eight out of ten.

Which solution did I use previously and why did I switch?

Previously, we used other backup solutions, but this is our first cloud backup solution. We used to use NetBackup and a backup solution from HP, but these were on-premises deployments.

We chose Microsoft for this solution because they developed a data center in Switzerland, and the people there gave me a good feeling about it. I am really satisfied with this solution and support.

How was the initial setup?

This is an easy solution to implement. I didn't need to obtain or read a lot of information. If you have experience in IT then you will find it easy to set up a basic configuration.

Deployment time for this solution depends on the environment. As an example, the last deployment that I performed was for a company with twenty-five users. It took five days to complete. Some of the time, of course, was spent in preparation. The deployment itself is really easy and short.

What about the implementation team?

I implement this solution for my customers.

What was our ROI?

It may take several years before a customer sees ROI, but they will immediately gain in terms of security, stability, and automation.

What's my experience with pricing, setup cost, and licensing?

The pricing of this solution is ok, but I'm expecting that the price will decrease in the future.  

Which other solutions did I evaluate?

I have used many different backup solutions, and in my experience, none of them will do everything. Each of them has pros and cons. You have to choose a backup solution based on several aspects including your knowledge, the price, the license, the support, how long the backup will be deployed, the agent, the stability, the scalability, and what it is that you are backing up. For example, in the past, the HP solution that I used did not support backing up a mailbox.

For our customers, we only needed a simple backup solution. With Azure Backup, it was easy because I didn't have to search for an external solution. I did not have high expectations, but it matched them and does what I need it to.

What other advice do I have?

I came from a Unix environment in the past, and I was not really a Microsoft or Windows users. Now, however, I'm more confident with Microsoft products. I worked for HPE for a long time in a private cloud environment, and I really appreciate services that are well-integrated with each other and can be used right away, without having a great deal of Microsoft experience.

There are some services that different customers do not require, but everybody needs to have a backup solution as a prerequisite, whether they operate on-premises on in the cloud.

This is a simple backup solution. To understand, you can consider Unix as an example. We used to have a single backup command that worked from the command line interface, and it was sufficient. Then, dedicated backup applications were released. They were more complex with new features, handled new infrastructure, and handled new applications, but with that came bigger expectations. In this case, my expectations are small and Azure backup is sufficient for my customers. If tomorrow, for example, the customer's requirements change, then I may advise them to use Veeam, NetApp Cloud Backup, or another solution. 

My advice to anyone who is implementing this solution is to test the restore process regularly and to manage the backup of the data depending on the certainty of the restore. Even if the backup completes successfully and is stable, it doesn't mean that the data is not corrupted. This is the same advice that I would give for an on-premises backup. Be vigilant on that.

When it comes to this type of solution, sometimes you have to dedicate a specific engineer for a long time. They will train themselves and know everything about the backup. They will be able to troubleshoot and answer questions about the solution.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
Download our free Azure Backup Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2022
Buyer's Guide
Download our free Azure Backup Report and get advice and tips from experienced pros sharing their opinions.