Service and Support
Users find AWS Config support beneficial. They describe the support as efficient, with responses typically received within 10 minutes. Interaction options include submitting requests, chatting, or scheduling calls. Satisfaction with service and support is common, though some have not interacted with technical support, indicating reliable initial setups.
Deployment
AWS Config's initial setup is generally easy and fast, often resembling a one-click process. Users find the first three features straightforward, but the fourth feature, which requires custom programming, can be complex. Familiarity with the steps and approach helps streamline the process. Deploying instances in a specific region takes about 5 to 10 minutes, provided the necessary resources and images are available. Overall, deployment is efficient and accessible.
Scalability
AWS Config demonstrates high scalability, offering numerous rules for configuration and rating. Users span an extensive range, from dozens within an organization to tens of thousands, showcasing its robust capacity. Dedicated admins manage these configurations, indicating the platform-level nature of the tool rather than direct end-user interaction. Its scalability receives top marks, reflecting its ability to support large-scale implementations seamlessly, accommodating both hosting requirements and user assessments effectively.
Stability
AWS Config is considered stable by users, with some noting it as highly reliable. Though stability is generally positive, it can be challenging to identify whether issues stem from the platform or applications hosted. Companies typically pre-configure before deployment and rely on support teams for monitoring. In unresolved cases, users seek external assistance. Several rate its stability as high, with no significant issues reported, yet acknowledging occasional complexities in troubleshooting.
