Aruba Wireless pros and cons

The web-based GUI is much simpler to use than similar products by Cisco.

The most useful feature of this product is the configuration that allows us to have several areas covered with one unit.

The solution is well designed so you can easily integrate it in an infrastructure network.

One advantage is the built-in Zigbee-based IoT functionality. You don't need an additional dongle to enable that option.

I think Aruba Wireless' Wi-Fi 6 capability is something that really makes a difference. We used to have bottlenecks. Each user has one laptop on one mobile device, so that equals 40 devices connecting to one AP. The Wi-Fi 5 series couldn't handle the traffic during peak hours, and when I say "peak hours," I mean Monday at 11 a.m. We used to see a lot of packet drops, but we haven't seen that problem at all since we moved to Wi-Fi 6.

Good wireless solution that's user-friendly, stable, and scalable, with very good product support, and a limited lifetime warranty.

It offers an easy initial setup.

What I like best about Aruba Wireless is that it doesn't need a controller. The product also has a GUI that's easy to navigate.

The feature I found most valuable to customers in Aruba Wireless is not a technical feature. It's more of its image, trademark, or brand as the product is very well-known in the market, and that's a good point to offer to customers. My customers just ask about the basic features of the product, and usually, when asking about Aruba products, customers don't pay too much attention to any specific feature as long as the product is solid and sure, and that you can change or modify it, as what you can get from Aruba Wireless.

We like the centralized configuration and monitoring.

Because it's cloud-based, it takes time for the floor maps and the heat map to load.

The bad things about the product are the price, the information about the product, and the time it takes to deliver the product.

The solution's documentation could be better organized in an information portal.

Aruba is missing some features that are available in other solutions, such as the email notifications. It's a bit complex to configure the notification part. Mainly I'm talking about the rogue WiFi detection. This email notification is crucial for us, but it isn't possible to configure with the built-in software. You need something else, like an external system log collector or another Aruba software. These notifications are essential in hospitality for PCI compliance. My colleagues in famous luxury hotel chains need that report.

There is a long queue whenever we reach out to support, and we have to wait for them to answer calls. Once we get in touch with them, we have to coordinate with different teams, so our engineers struggle to understand who are the correct team members. I think support is another area where Aruba needs to improve.

Configuration for this solution could be made easier, so people could benefit from being able to configure it within a quicker amount of time.

There are some issues we occasionally have. However, they are easily remedied.

Aruba Wireless is a good product, but it still has some issues, especially at the beginning, where there's inconsistent syncing between the cloud and the APs. Sometimes, there's also a little lag when accessing the query.

One area for improvement in Aruba Wireless is its dashboard or interface because in some cases, it's not as easy to use as it should be, but overall, it's okay. Pricing for the product is also on the higher side. Another area for improvement in Aruba Wireless is technical support because it's hard to reach when issues arise and the speed of answer could be faster. Other areas for improvement in the product include integration and configuration.

I would like to see a faster web interface in the controller and more troubleshooting tools, including real-time troubleshooting tools.