I've had a lot of customers use Arctic Wolf AWN CyberSOC and love it. With Arctic Wolf AWN CyberSOC, they can save, in a lot of cases, hundreds of thousands of dollars by not hiring a security team.
What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM.
Overall, it's a pretty good product.
We don't have many customers who complain about Arctic Wolf AWN CyberSOC. However, their new licensing model has room for improvement because of the limited user SKU. Many users do not necessarily use telemetry so they should not be charged for it.
I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks.
I have been using Arctic Wolf AWN CyberSOC for two to three years.
Arctic Wolf AWN CyberSOC is very stable.
Arctic Wolf AWN CyberSOC scales well unless you have a lot of locations and you need a lot of physical sensors. This is because Arctic Wolf AWN CyberSOC is hybrid and organizations have to put sensors on big telemetry sites. If you have a lot of locations, then the costs can be kind of high. But it's scalable because they don't charge for ingestion and things like that.
We currently have some 20 customers using it. Specifically, within organizations, IT departments work with Arctic Wolf AWN CyberSOC, in addition to CIOs, CISOs, directors of IT, and CFOs.
Our customers are happy with Arctic Wolf's tech support.
Many of our customers did not use a different solution before deploying Arctic Wolf AWN CyberSOC.
The initial setup is very easy. Their team helps you with it.
Deployment usually takes about a week or two or a total of about 10 to 15 hours depending on the environment.
It's one of the fastest growing technologies and services out there in the space. We will continue to use it.
You just need one person from your team to facilitate deployment, but Arctic Wolf will set it up for you.
Arctic Wolf AWN CyberSOC is not software, it's a service. How much it costs will depend on the number of users and the amount of data and servers. The price varies. For example, a 100-person shop might cost 40,000 a year.
The advice I would give to others looking into implementing this service is to strongly consider deploying with a MDR provider instead of in-house.
Overall, I would give Arctic Wolf AWN CyberSOC a nine out of 10. It is a good product.