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Arctic Wolf Managed Detection and Response vs Fidelis Elevate comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Arctic Wolf provides valuable, proactive security by reducing risks, ensuring efficiency, and preventing system downtime with effective training initiatives.
Sentiment score
7.3
Users experienced increased ROI with Fidelis Elevate due to improved threat detection, prevention, automation, analytics, and overall security efficiency.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
 

Customer Service

Sentiment score
8.3
Arctic Wolf's customer service is highly rated for responsiveness and excellent 24/7 technical support, ensuring positive experiences.
Sentiment score
9.0
Customers rate Fidelis Elevate's technical support as excellent with high satisfaction due to helpfulness, perfect assistance, and seamless communication.
 

Scalability Issues

Sentiment score
7.8
Arctic Wolf offers scalable, cost-effective security solutions with customizable alerts and seamless integration, ideal for diverse organization sizes.
Sentiment score
8.0
Fidelis Elevate is highly rated for scalability, easily accommodating storage, resources, and licenses for small to enterprise-level organizations.
 

Stability Issues

Sentiment score
8.6
Arctic Wolf Managed Detection and Response is highly stable, offering reliable performance with minimal downtime and robust 24/7 services.
Sentiment score
8.1
Users find Fidelis Elevate stable with minor issues, usually resolved promptly, resulting in high stability ratings.
 

Room For Improvement

Arctic Wolf MDR needs better tool integration, user education, simpler licensing, improved dashboards, and reduced false alerts.
Fidelis Elevate users criticize its Windows Server dependency, endpoint report quality, complexity, cost, and email security efficacy.
The threat intelligence feature is expected to be a significant advantage.
We cannot fully secure these devices until they release an updated version of their agent software.
 

Setup Cost

Arctic Wolf's pricing is higher but offers extensive features and flexibility, valued for comprehensive enterprise security without hidden fees.
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options.
 

Valuable Features

Arctic Wolf provides cost-effective 24/7 security with integration, user-friendly dashboard, and comprehensive threat detection and management.
Fidelis Elevate excels in network visibility, remote access, data retrieval, anomaly detection, and cross-platform incident response tools.
The solution works well for our team as it offers a hands-off approach, which we need.
The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective.
 

Categories and Ranking

Arctic Wolf Managed Detecti...
Ranking in Managed Detection and Response (MDR)
5th
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
20
Ranking in other categories
SOC as a Service (1st)
Fidelis Elevate
Ranking in Managed Detection and Response (MDR)
24th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Endpoint Detection and Response (EDR) (32nd), Threat Deception Platforms (6th), SSL/TLS Decryption (2nd), Network Detection and Response (NDR) (12th), Extended Detection and Response (XDR) (24th)
 

Mindshare comparison

As of June 2025, in the Managed Detection and Response (MDR) category, the mindshare of Arctic Wolf Managed Detection and Response is 9.3%, down from 10.0% compared to the previous year. The mindshare of Fidelis Elevate is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Detection and Response (MDR)
 

Featured Reviews

Kimberly Brock - PeerSpot reviewer
Real-time threat detection has improved with comprehensive asset scanning
The threat intelligence feature is expected to be a significant advantage. However, a section for software inventory and real-time comparison with current CVEs would be beneficial. One can review an inventory of assets being scanned, including a software inventory along with CVE updates based on a company's software subscriptions, would be a game changer.
Mostafa Ameen - PeerSpot reviewer
Advanced threat detection capabilities with comprehensive incident response features providing robust cybersecurity for organizations
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The challenge arises when attempting to rectify protection rules, causing confusion. It would be beneficial to enhance Rigixs Query. I encounter difficulty removing certain entries in behavior or alerts; likewise, I am unable to add specific calls.
report
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
10%
Healthcare Company
6%
Government
6%
Financial Services Firm
21%
Computer Software Company
11%
Government
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Arctic Wolf Managed Detection and Response?
The agents give pretty good visibility into what is happening at the endpoint.
What is your experience regarding pricing and costs for Arctic Wolf Managed Detection and Response?
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options. We value the ease of use and hands-off approach.
What needs improvement with Arctic Wolf Managed Detection and Response?
The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software.
What do you like most about Fidelis Elevate?
It ensures the stability of network behavior across various aspects of our network and offers responsive capabilities to address incidents promptly
What is your experience regarding pricing and costs for Fidelis Elevate?
It's somehow expensive. From one to ten, I would rate it a five. They need to improve the prices. It's very high. We lose customers for price. It's not always worth it for them. Even for enterprise...
What needs improvement with Fidelis Elevate?
The initial aspect concerns two engines. The first one mentioned is available for searching behaviors directly. The second engine involves the Google Ade tool, which operates on the machine. The ch...
 

Also Known As

Arctic Wolf AWN CyberSOC
Fidelis Elevate Platform, Fidelis Enterprise, Fidelis Cloud, Fidelis Managed Detection and Response, Fidelis Deception, Fidelis Decryption, Fidelis Endpoint, Fidelis Network
 

Overview

 

Sample Customers

Agero, Madison Memorial Hospital, DLZ, Howard LLP, City of Sparks
First Midwest Bank
Find out what your peers are saying about Arctic Wolf Managed Detection and Response vs. Fidelis Elevate and other solutions. Updated: April 2025.
857,028 professionals have used our research since 2012.