Appian Reviews

Name: Appian
Brand: Appian
Rating: 4.2 (63 reviews)

4.2 out of 5

63 reviews
95% willing to recommend

What is Appian?

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

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Appian is the #5 ranked solution in top Low-Code Development Platforms, #7 ranked solution in top Process Automation solutions, #8 ranked solution in top Process Mining solutions, #10 ranked solution in top Rapid Application Development Software, and #12 ranked solution in BPM Software. PeerSpot users give Appian an average rating of 8.4 out of 10. Appian is most commonly compared to ServiceNow: Appian vs ServiceNow. Appian is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 21% of all views.

Helped 861,490 peers since 2012

Featured Appian reviews

Nitin-Agarwal

Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems

I am working with all of these products: Pega, Appian, and OutSystems. I use Appian as a process orchestrator for workflow and rule-based routing, and it is preferred when I am developing an enterprise-wide application. The application is mobile-friendly, allowing me to use it across any device…

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Srimanta Pandit

Senior Consultant at Protiviti consulting

The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.

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Pankaj Khera

Sr AVP - EXL Digital at EXL Services

For one of the clients, we've used this to build a complete end-to-end claim cycle, where we built a portal that integrates into various systems. We get emails that get processed. From there, a claim is received. It goes through the entire claim designation lifecycle. It goes through different people, different approvals, and then finally, there's some integration with the payment system. Once the claim is approved, the payment happens. And it is one seamless process. And then if any litigation is required, it can be directed to the finance team and so on. So, there is an end-to-end claim cycle that has been automated using Appian. So, this is just an example of a workflow we've optimized using Appian.

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Appian mindshare

Product category:

As of July 2025, the mindshare of Appian in the Business Process Management (BPM) category stands at 5.7%, down from 6.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerResearch reports based on Appian reviews

Type	Title	Date
Category	Business Process Management (BPM)	Jul 13, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 13, 2025	Download
Comparison	Appian vs Camunda	Jul 13, 2025	Download
Comparison	Appian vs Automation Anywhere	Jul 13, 2025	Download
Comparison	Appian vs Apache Airflow	Jul 13, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	N/A	91%	222 interviews Add to research
Camunda	4.1	19.8%	89%	77 interviews Add to research

Valuable Features

Appian excels in low-code development, rapid deployment, and seamless integration with external systems. Its intuitive interface and robust process modeling enable swift automation and case management. Built-in tools like SAIL enhance UI creation, while BPMN 2.0 compliance accelerates workflow execution. Regular updates and strong support foster adaptability. Appian's AI capabilities enhance data management, enabling efficient business processes and rapid market readiness, especially useful for non-technical users. The cloud offering ensures stability and scalability.

"The technical support for Appian rates as 10 out of 10 because they have a great support team."
"The most beneficial aspect of Appian is its data management capabilities and the process engine in general."
"Appian is a stable product and works very well."

Room for Improvement

Appian's user interface needs more flexibility and customization, especially for mobile and external facing applications. Enhancements in offline capabilities, DevOps integration, and support for complex models are needed. The platform requires better integration with enterprise development tools and more granular interface styling control. Improved support for complex error handling, enhanced training materials, and cost-effective licensing options are essential. The current backend development and scalability need optimization, particularly for memory-intensive processes.

"Appian is a great tool for internal use cases where the users are company employees, but it has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data."
"I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages."
"If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory."

ROI

Appian enables efficient application development, making it cost-effective. Clients typically realize ROI within a year through cost and time savings and improved processes. Some companies struggle to measure ROI due to undeclared costs. Successful digital transformation with Appian aligns people, processes, and technology, enhancing organizations' objectives. Many users report increased profits and reduced process times, with some achieving ROI quickly. Appian's adoption across different organizations indicates strong satisfaction and continued use.

Pricing

Appian is a robust yet costly enterprise-level solution, offering flexible pricing models suitable for various needs. Pricing complexity can confuse some users, with options for cloud or on-premise deployment. Rates often correlate to user numbers or workload, ranging from $70 to $100 per user monthly. While competitive against IBM, CA, and Oracle, some find it more expensive than OutSystems and Mendix. Overall value and features can justify the expense for many enterprises.

"The tool is quite costly."
"The license is not very cheap. It's on the expensive side."
"The cost is calculated on a per-user basis. It might be expensive for small and mid-sized enterprises."

Popular Use Cases

Organizations primarily utilize Appian for business process automation, workflow management, and low-code application development across various industries. It supports process orchestration, task scheduling, HR onboarding, API integration, and case management. Appian is effective in diverse domains such as banking, retail, healthcare, and finance, focusing on intelligent automation and robotic process automation. Its usage spans from client onboarding to content management, allowing efficient enterprise-wide deployment with cloud and on-premise options.

Service and Support

Appian provides responsive technical support, though there is room for improvement. Users find their customer service attentive, especially in high-severity cases, with experts readily offered. Quick resolutions are common, yet complex issues may take longer. While smaller businesses appreciate their competitive customer service, others highlight stretched resources due to growth. The support community is active and helpful, and users appreciate the availability and expertise provided, yet suggest further refining response times.

Deployment

Many users found Appian's initial setup straightforward, especially on the cloud, which requires minimal time. On-premise setups can be more complex, needing technical expertise and additional time. Appian's engagement helps streamline the process. Users highlight its simplicity with adequate system administration knowledge. Some challenges include configuration adjustments and integration with existing data strategies. Setups benefit from experienced personnel, and cloud setups are notably easier, often handled by Appian's support team.

Scalability

Appian shows strong potential in scalability, especially for medium to large companies. Success in scaling often hinges on the expertise of the designers and adherence to best practices. While many users find it easy to scale and appreciate its flexibility and integrations, others have mentioned challenges tied to infrastructure or specific configurations. Most users agree that Appian performs well, though scaling capabilities can vary depending on the environment and application design.

Stability

Appian is noted for high stability, with reliability often dependent on proper development and adherence to best practices. Users report minimal downtime and rare issues tied to inadequate design. Stability ranks highly, frequently scoring 8 to 10 out of 10. Some mention concerns related to database performance, scalability, and latency. Occasional minor disruptions occur, yet Appian maintains strong server performance, aided by effective support. Many appreciate robust reliability and consistent performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

11%

Educational Organization

Government

Manufacturing Company

Insurance Company

Healthcare Company

University

Retailer

Energy/Utilities Company

Real Estate/Law Firm

Comms Service Provider

Legal Firm

Non Profit

Media Company

Outsourcing Company

Hospitality Company

Construction Company

Transportation Company

Wholesaler/Distributor

Pharma/Biotech Company

Consumer Goods Company

Performing Arts

Sports Company

Logistics Company

Compare Appian with alternative products

Learn more about Appian

Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
Appian can increase process speed and deliver applications considerably faster compared to conventional development.
The platform is easy to use and suitable for complete beginners to build applications and workflows.
Appian offers a variety of design tools that facilitate development and deployment.
Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

Appian was previously known as Appian BPM, Appian AnyWhere, Appian Enterprise BPMS.

Appian customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee