What is our primary use case?
Our organization focuses on the cloud business, particularly on cloud infrastructure, platform, or software services. Although our primary focus is not on
Amazon Elastic Container Service directly, as our organization is not the end user, we are resellers. We take
Amazon Elastic Container Service and other
AWS products to our customers.
What is most valuable?
The most valuable feature of Amazon Elastic Container Service is its minimal manageability. We do not need to worry about the underlying infrastructure. It inherently offers scalability by default, without our IT teams needing to take the extra load to make the services available for our end users. We only need to pay for what we use, offered by scalability and elasticity, which is expected from the service provider.
What needs improvement?
The services are costly, which is one potential drawback. Additionally, when it comes to new-age services around AI, particularly in the areas of LLMs and genomics, these services are not fully available in our region's availability domain. These are the areas where improvement is required.
For how long have I used the solution?
We have been providing
AWS cloud services, including Amazon Elastic Container Service, to our customers for about six months.
What do I think about the stability of the solution?
Amazon Elastic Container Service is mostly very stable. If our customers require specific SLAs, we integrate other solutions to meet those requirements, ensuring there are no challenges.
What do I think about the scalability of the solution?
Amazon Elastic Container Service is quite scalable. Scalability becomes an inherent capability in the cloud context, and this service does well in that regard.
How are customer service and support?
We do not rely heavily on technical support from AWS as we have our own teams managing the infrastructure. However, our overall relationship with AWS is running smoothly.
How would you rate customer service and support?
What about the implementation team?
Our managed services team handles the complete installation for our end customers. The installation process involves setting up everything on day zero for our customers.
What's my experience with pricing, setup cost, and licensing?
Our customers often do a trade-off between requiring services at particular SLA levels and being willing to pay a premium price to us as partners. While the services can be costly, the value for money depends on these trade-offs.
What other advice do I have?
Overall, I would rate the solution highly over time as there is no reason not to, giving it a rating of 10 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
*Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller