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Alfredo Silva
Experience Design Lead and Strategist at a consumer goods company with 51-200 employees
Real User
Top 5Leaderboard
Many API protections against attacks, reliable, and good technical support
Pros and Cons
  • "When I have used technical support they helped me a lot. Sometimes they took a long time to respond because we had very complex issues that we asked them for help with, but I think it is a very good service."
  • "The Policy Manager tool that is used to manage the solution is very heavy to use because it is based in Java. Sometimes it takes a long time to load. There could be some improvements to it. If they could make Policy Manager on a web page that would be a good alternative."

What is our primary use case?

Our clients use the solution for a secured layer to protect their API. Most of them have two kinds of API, the frontend, and backend.

What is most valuable?

There are many beneficial features in this solution that protect against attacks, such as SQL, injection, and the internet.

What needs improvement?

The Policy Manager tool that is used to manage the solution is very heavy to use because it is based in Java. Sometimes it takes a long time to load. There could be some improvements to it. If they could make Policy Manager on a web page that would be a good alternative.

For how long have I used the solution?

I have been using the solution for approximately three years.

What do I think about the stability of the solution?

I have found the stability very good.

How are customer service and technical support?

When I have used technical support they helped me a lot. Sometimes they took a long time to respond because we had very complex issues that we asked them for help with, but I think it is a very good service.

How was the initial setup?

The initial setup was very easy and straightforward. However, the first and second time we did it was a bit complex because we were not used to the installation.

What about the implementation team?

We have done the implementation and the time it takes depends on the client's use case. You can do the installation and have some APIs working to generate some values for the clients in approximately 30 days.

What's my experience with pricing, setup cost, and licensing?

This solution is a bit more expensive than competitors.

Which other solutions did I evaluate?

My clients evaluate others solutions before they chose this one, such as AWS, and Apigee from Google. The most common option that they evaluated was Apigee because of the price.

The main difference was AWS and Apigee to this solution is they have a lower price but they do not have all the features that this solution has. It depends on the client, they have to decide between what features they want to implement. If there are not many features to implement they can go with Apigee or AWS, but if there are more complex implementations they try to go with Layer7.

What other advice do I have?

I would recommend this solution to others. I really like the solution.

I rate Layer7 API Management a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Lead Solution Architect at a tech services company with 1,001-5,000 employees
Real User
Top 10
Integrates well with Microsoft environments, uncomplicated install, but better options available
Pros and Cons
  • "The initial setup is not that complex, but there are certain challenges."
  • "From my understanding, there are some constraints around governance and service-to-service intercommunication managing priorities and our own governance."

What is our primary use case?

We have two approaches to how we use the solution. We own the managed services and the other we have customers take the subscription and we manage it. 

What needs improvement?

From my understanding, there are some constraints around governance and service-to-service intercommunication managing priorities and our own governance. Examples include, how you manage all your clusters, the entire service communication, and having more tolerant experts.

For how long have I used the solution?

I have been using the solution for approximately one year.

How are customer service and technical support?

The technical support has not been the greatest. Microsoft has been outsourcing its support services and we have quite a few challenges in terms of technical support. We rarely asked them for anything and try to find the solution ourselves. This has been our most recent experience. However, there are certain advantages as well. Now you have a large internet resource pool to support Azure. This balances the support out, but otherwise, if you are looking for very specific support, there will be some challenges for your teams.

How was the initial setup?

The initial setup is not that complex, but there are certain challenges.

What's my experience with pricing, setup cost, and licensing?

We are limited to what choice of solution we can purchase. There are multiple aspects here. If it is a choice that we have to make, then we do it based on the requirement or recommendations, such as GCP, AWS, or Azure platform. However, given the present circumstances, the customer base that I am supporting at the moment is all Microsoft shop customers. Their inclination is always towards Microsoft-based solutions. That is where it has left us with no choice, but to go with Azure. While we still recommend this solution in some cases, for instance, analytics and where we need the big data solutions. We have been pushing for a GCP and in some cases to have AWS as well. For now Azure is the platform and this has been the journey that has left us with no choice but to go with it. Based on the resources that we are leveraging, the price we are paying to use this solution is slightly higher than other competitors. In a few cases, it has its own advantage in some resources. 

Which other solutions did I evaluate?

I have evaluated GCP and AWS.

What other advice do I have?

I would advise those wanting to implement this solution that they can use this solution if it fits their deployment criteria. However, there are better options available.

I rate Microsoft Azure API Management a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Director at a computer software company with 1,001-5,000 employees
Vendor
Flexible, effective API management, and reliable
Pros and Cons
  • "Apigee is a pioneer in the industry and has good features and functionalities. It is a good tool for API management and it has more advancements than all other tools in the market in certain areas."

    What is our primary use case?

    Apigee is a platform for API management.

    What is most valuable?

    Apigee is a pioneer in the industry and has good features and functionalities. It is a good tool for API management and it has more advancements than all other tools in the market in certain areas.

    It has many features, such as flexibility, coding writing, and JavaScripting.

    For how long have I used the solution?

    I have been using Apigee for approximately four years.

    What do I think about the stability of the solution?

    Apigee is stable. In the entire API management world, I feel this is one of the best tools for pure API management. If there are any orchestrations or business processes to be involved, then Mulesoft or Boomi can be used, but comparatively, all the security and governance policies that are available on the dashboards and the reports make Apigee the best tool for pure API management.

    How was the initial setup?

    The installation is good. I won't say it is complex, but it has many configurations and types of policies that are available. However, it can be easily done.

    What's my experience with pricing, setup cost, and licensing?

    Apigee is slightly expensive, but again, it can depend on the type of usage. All things considered, it is slightly expensive. 

    AWS is winning in the cost category, they have many packages and services but when using all these services together I am not sure what the cost would be.

    Which other solutions did I evaluate?

    I have evaluated Mulesoft and Boomi. I have found these two solutions are being used secondarily to Apigee. Additionally, AWS and Azure's Gateways are becoming popular in the market. From the cost perspective, in the two years, AWS gateway is widely being used. These four solutions are widely being used in the market but Apigee is much far ahead than all other tools.

    AWS and Apigee have similar features. I don't see any significant change in the difference at the moment. The choice is more about convenience and cost.

    What other advice do I have?

    I rate Apigee an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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