Because there are certain restrictions or limitations with IQ Bot we started to explore ABBYY FlexiCapture.
In terms of extracting the information, we had a lot of issues with Textract OCR, and we discovered that it wasn't very good.
With ABBYY, we were able to achieve some solid outcomes; I won't say they were significant, but they were satisfactory.
The groups that are built based on templates and patterns, it's a tremendous undertaking, and we found it a little tough in terms of maintaining those groups and, in particular, training. In terms of document training, we found it to be a little difficult.
We are looking for better results when it comes to scalability.
Machine learning capabilities would be beneficial to have.
My biggest challenge is the monthly increase in volume. Because there are so many new organizations being formed, I find it difficult to train and maintain them. There are numerous duplicate files in the system. Cleaning those is becoming a difficult task for me. Training is becoming more difficult.
They are not able to explain why distinct groups are formed when the patterns are the same.
We have plans to scale this across other departments. I have uploaded almost 14,000 purchase orders and I have almost 600 groups, with several duplications. Cleaning it up, and training the groups is a significant challenge. This is definitely an area that requires improvement.
Another concern is the technical support, specifically, those responsible for the tickets, are not very helpful. I have to contact them, spend hours on the phone with them without getting my issue resolved.