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Customer Success Manager at a tech services company with 51-200 employees
Real User
Stable, adequate installation, but the price could be lower, and the scalability needs improvement
Pros and Cons
  • "The initial setup was satisfactory."
  • "Machine learning capabilities would be beneficial to have."

What needs improvement?

Because there are certain restrictions or limitations with IQ Bot we started to explore ABBYY FlexiCapture.

In terms of extracting the information, we had a lot of issues with Textract OCR, and we discovered that it wasn't very good.

With ABBYY, we were able to achieve some solid outcomes; I won't say they were significant, but they were satisfactory.

The groups that are built based on templates and patterns, it's a tremendous undertaking, and we found it a little tough in terms of maintaining those groups and, in particular, training. In terms of document training, we found it to be a little difficult.

We are looking for better results when it comes to scalability.

Machine learning capabilities would be beneficial to have.

My biggest challenge is the monthly increase in volume. Because there are so many new organizations being formed, I find it difficult to train and maintain them. There are numerous duplicate files in the system. Cleaning those is becoming a difficult task for me. Training is becoming more difficult. 

They are not able to explain why distinct groups are formed when the patterns are the same.

We have plans to scale this across other departments. I have uploaded almost 14,000 purchase orders and I have almost 600 groups, with several duplications. Cleaning it up, and training the groups is a significant challenge. This is definitely an area that requires improvement. 

Another concern is the technical support, specifically, those responsible for the tickets, are not very helpful. I have to contact them, spend hours on the phone with them without getting my issue resolved.

For how long have I used the solution?

I have been using IQ Bot for three years. We began with Automation Anywhere version 6, and are now moving to Automation 360.

What do I think about the stability of the solution?

We don't have any issues with the stability of IQ Bot.

What do I think about the scalability of the solution?

When it comes to scalability, we want to see better results. It needs improvement.

This solution is used by one department with approximately 55 people.

How are customer service and support?

Technical support has been a problem for us. We must follow up after we have submitted a ticket. They are not user-friendly, and they never respond or handle issues in a timely manner.

Which solution did I use previously and why did I switch?

We are now working with ABBYY FlexiCapture, but primarily with IQ Bot.

How was the initial setup?

The initial setup was satisfactory. I won't say it was very complicated, but it was satisfactory.

We are working with a team of three people who maintain this solution.

They are also responsible to maintain other task bots running in the background. 

What's my experience with pricing, setup cost, and licensing?

The price could be lower.

Our contract is for a year, and our fees are paid annually.

Which other solutions did I evaluate?

We are evaluating solutions and comparing them with the OCR solutions.

We are looking for Accounts Payable Solutions.

We mainly wanted to look into ABBYY FlexiCapture to see what it can do, how good it is at training, and how user-friendly it is.

What other advice do I have?

I would rate IQ Bot a six out of ten.

Which deployment model are you using for this solution?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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