Zoom Workplace Business Reviews

Name: Zoom Workplace Business
Brand: Zoom Video Communications
Rating: 4.2 (225 reviews)

4.2 out of 5

225 reviews
95% willing to recommend

What is Zoom Workplace Business?

Zoom Workplace Business enhances communication for teams with features like video conferencing, screen sharing, and security measures. Its intuitive interface supports seamless collaboration, making it a practical choice for remote work and digital meetings.

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Zoom Workplace Business is the #1 ranked solution in top Virtual Meetings solutions. PeerSpot users give Zoom Workplace Business an average rating of 8.4 out of 10. Zoom Workplace Business is most commonly compared to TeamViewer Business: Zoom Workplace Business vs TeamViewer Business. Zoom Workplace Business is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a university, accounting for 16% of all views.

Buyer's Guide

Zoom Workplace Business

July 2025

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Featured Zoom Workplace Business reviews

Luiz Kazan

Head of Digital Solutions at a computer software company with 1,001-5,000 employees

Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.

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Ionut Muntean

Software Developer at KOR Financial

I would definitely want the chat in Zoom to be improved. I have seen areas of improvement in Zoom regarding the noise suppression setting. Sometimes I talk a bit low pitched and the other person cannot hear me. I'm guessing the noise suppression detects my voice as background noise instead of my actual voice. It might be a setting that I just need to tweak somewhere in the settings window. I haven't had the time to check that out yet. It happens from time to time; it's not crucial, but I check that the other person hears me by asking them if they heard what I just said. It occurs at least once daily, so it's not bothering to me, but to someone who is a bit more sensitive, it may be bothersome. I find it hard to tell if there has been any return on investment with Zoom because I'm not dealing with the financials of our organization. I guess it helped us because whenever there's an incident at night and people need to synchronize to find out what's going on, they enter Zoom and talk to each other.

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BurhanGüvercin

Corporate Development Manager at Komagene

I haven't used breakout rooms, and I'm not aware of it, even though they have functionality where you can separate 100 people into small parties. I am recording, and it has been great and smooth so far, and I haven't faced any problems. I thought Zoom doesn't have the feature to save chats after meetings, while Teams allows for document sharing, which I know because in my latest company we were sharing documents through Teams; I didn't use that in Zoom.

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Zoom Workplace Business mindshare

As of July 2025, the mindshare of Zoom Workplace Business in the Virtual Meetings category stands at 10.7%, down from 12.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Virtual Meetings

PeerResearch reports based on Zoom Workplace Business reviews

Type	Title	Date
Category	Virtual Meetings	Jul 31, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 31, 2025	Download
Comparison	Zoom Workplace Business vs Webex	Jul 31, 2025	Download
Comparison	Zoom Workplace Business vs Microsoft Teams	Jul 31, 2025	Download
Comparison	Zoom Workplace Business vs Skype for Business	Jul 31, 2025	Download

Title	Rating	Mindshare	Recommending
TeamViewer Business	4.3	6.9%	91%	87 interviews Add to research
Microsoft Teams	4.1	3.3%	95%	169 interviews Add to research

Valuable Features

Zoom Workplace Business's features include ease of use, screen sharing, video quality, user-friendly interface, stability, and breakout rooms. Users appreciate its recording capability, seamless integration, remote control function, and intuitive scheduling. Many value its ability for high-capacity meetings and low network bandwidth requirements. Video and audio clarity enhance communication, complemented by robust security features. Its collaborative tools, like whiteboard and chat functions, aid in effective virtual meetings. It is popular for its simplicity and global accessibility.

"No interruptions occurred, and nothing changed even when we had 30 people; it wasn't laggy or interrupting."
"Zoom is the priority because other applications for communication and meetings have tricky and not user-friendly interfaces."
"Zoom has positively impacted my organization because it's essential for communication."

Room for Improvement

Zoom Workplace Business requires improvements in security and privacy features. Users have expressed concerns about its integration capabilities with other applications and its user interface, which could be more intuitive. Video and audio quality can be unstable in larger meetings. Noise suppression and background features need refinement. The limit on free meeting durations frustrates users who seek longer sessions. Enhancements in file-sharing, screen-sharing, and chat functionalities would benefit overall collaboration.

"I thought Zoom doesn't have the feature to save chats after meetings, while Teams allows for document sharing, which I know because in my latest company we were sharing documents through Teams; I didn't use that in Zoom."
"Sometimes I talk a bit low pitched and the other person cannot hear me. I'm guessing the noise suppression detects my voice as background noise instead of my actual voice."
"I think there are aspects that need to be developed. While I haven't identified specific areas for improvement yet, I believe it could add many new AI features, which is why I wouldn't give it 10 out of 10."

ROI

Zoom Workplace Business offers substantial ROI by enhancing efficiency and productivity via remote meetings. Users appreciate the cost savings on travel and infrastructure. Its ease of use and seamless integration support business processes, enabling communication from any location. Time and money are saved through virtual gatherings, allowing companies to increase their ROI significantly. Reduced costs related to travel and office expenses, along with flexible access, are key contributors to its financial benefits.

Pricing

Zoom Workplace Business offers a variety of pricing options, including a free version with a 40-minute meeting limit. For business accounts, annual fees start around $149. Some users feel the cost could be cheaper, however, many find it reasonable given the service's widespread use and features like cloud recording. The solution provides flexible licensing options suitable for different team sizes, but there's feedback that pricing adjustments could make it more competitive.

"The solution is affordable."
"For personal use, I use the free version of Zoom, so I haven't paid anything."
"The tool's paid version is not that expensive. You need to pay 150 USD per year."

Popular Use Cases

Organizations primarily use Zoom Workplace Business for video conferencing, virtual meetings, and remote collaborations. It facilitates team communication, client interactions, webinars, training sessions, and presentations. Their employees, working from diverse locations, rely on it for maintaining connectivity. With features like screen sharing, recording, and breakout rooms, it supports internal and external communications, project management, and educational purposes, while integrating with familiar tools for streamlined business operations.

Service and Support

Most users have not engaged with Zoom Workplace Business customer support, often resolving issues independently or with internal IT teams. Experiences for those who contacted support varied, with some rating response satisfactory, citing promptness and friendliness, while others mentioned disorganization. Ease of use and available self-service resources reduce the need for direct technical support. Users appreciate training links provided by Zoom, facilitating self-help and minimizing the need to reach out for assistance.

Deployment

Users found Zoom Workplace Business's initial setup to be easy and straightforward. Being cloud-based, installations required minimal time and expertise, often completed within minutes. Some noted challenges when configuring advanced features, but most described the process as intuitive with minimal maintenance required. Even those less tech-savvy managed the setup easily, often comparing it favorably against other platforms. Many appreciated the flexibility of using either the app or web version without rigorous deployment steps.

Scalability

Zoom Workplace Business is regarded as highly adaptable, with reports indicating effective management of both small and large gatherings. Feedback suggests the platform accommodates thousands of participants efficiently, depending on user needs and administrator understanding. Challenges like managing extensive meetings or network issues are noted, but generally, expanding usage seems straightforward. It is utilized broadly, with various subscription options enhancing its flexibility for diverse organizational requirements.

Stability

Users frequently report that Zoom Workplace Business is stable, noting good audio and video quality without significant bugs, crashes, or freezes. It's described as more reliable than competitors, though issues can arise with large meetings or weak internet connections. Ratings for stability are often high, with many giving eight to ten out of ten. Some mention resource consumption and occasional audio glitches, potentially related to network conditions. Stability is generally praised for daily or extensive use.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Zoom Workplace Business Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

University

16%

Educational Organization

12%

Computer Software Company

10%

Government

Performing Arts

Comms Service Provider

Manufacturing Company

Financial Services Firm

Retailer

Recreational Facilities/Services Company

Insurance Company

Outsourcing Company

Healthcare Company

Non Profit

Transportation Company

Wholesaler/Distributor

Legal Firm

Energy/Utilities Company

Construction Company

Logistics Company

Media Company

Real Estate/Law Firm

Compare Zoom Workplace Business with alternative products

Learn more about Zoom Workplace Business

Zoom Workplace Business is designed for efficient communication through its user-friendly platform, offering essential tools like screen sharing, breakout rooms, and remote access. Its stability and ease of use across devices make it a beneficial choice for many organizations. While integrating well with popular apps, it also delivers secure meeting environments with high audio and video quality. There are areas for enhancement such as additional security features and improved support for file sharing. Users note a need for reduced bandwidth use, better audio noise filtering, and clarity in navigation options.

What are the key features of Zoom Workplace Business?

Video Conferencing: High-quality audio and video, suitable for large meetings.
Screen Sharing: Allows participants to display their screens for collaborative work.
Breakout Rooms: Facilitates smaller group discussions within a meeting.
Remote Access: Provides capabilities to manage meetings from different devices.
Integration: Connects seamlessly with apps like Outlook for enhanced productivity.

What benefits can users expect?

Enhanced Collaboration: Tools to boost teamwork and communication.
Security Measures: Features like authorized access and waiting rooms ensure secure meetings.
Flexibility Across Devices: Compatible with numerous devices for consistent experience.
Meeting Engagement: Features that support engaging and productive sessions.

In industries like education, healthcare, and corporate sectors, Zoom Workplace Business is widely used for webinars, client meetings, and internal communications. It supports online training, and remote work and enables companies to engage effectively with clients and employees scattered across locations. Many industries value its integration capabilities which streamline workflows and contribute to productivity.