webMethods.io lacks advanced monitoring and analytics capabilities, so my customers need to use something additional. Regarding the aspect of monitoring and analytics in webMethods.io, I wouldn't say it needs improvement; it was made for webMethods.io components, processes, and integration points. However, it cannot integrate with external services such as Apigee from Google for monitoring those web services in webMethods.io. You can monitor the calls between you and Apigee, but not the other calls to Apigee. Other platforms exist solely for these purposes, providing overall monitoring of applications and processes used by NOC departments. In terms of areas in webMethods.io I would want to see improved in future releases, I think mainly the performance would be a focus, but the features already cover most if not all needs of integration. I've noticed components made to integrate with SAP and Oracle, but new applications in the market, such as ServiceNow, are booming. It would be good to have a separate component to cover integration and functionality for ServiceNow. Another enhancement would be in OCR; currently, there is a huge demand for OCR capabilities. It would be perfect if webMethods.io had a built-in component for OCR, as this would be tested and allow customers to use it better than a third-party OCR application. Having such a feature is essentially basic in modern applications.