Tines Reviews

Name: Tines
Brand: Tines
Rating: 4.4 (5 reviews)

Vendor: Tines

4.4 out of 5

5 reviews
100% willing to recommend

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What is Tines?

Tines offers no-code and low-code automation for users to automate tasks without coding expertise, integrating seamlessly with APIs to enhance incident management and security operations.

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Tines is the #1 ranked solution in top AI-Powered Security Automation solutions, #12 ranked solution in SOAR tools, #18 ranked solution in top Threat Intelligence Platforms, and #24 ranked solution in top AI IT Support solutions. PeerSpot users give Tines an average rating of 8.8 out of 10. Tines is most commonly compared to IBM Security QRadar: Tines vs IBM Security QRadar. Tines is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 13% of all views.

Buyer's Guide

Security Orchestration Automation and Response (SOAR)

March 2026

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Helped 885,444 peers since 2012

Featured Tines reviews

Mahesh P Iyer Mahesh

Cyber Security Engineer at a tech vendor with 1,001-5,000 employees

There are three things that I would say could be better. The first is the Change Control UI. I have noticed that the UI for Change Control is a bit difficult to navigate and assess, but I know that Tines is working on that and so hopefully we will see results soon. The second thing is the action called Implode. The issue with the Implode action is that once we get a certain number of events into the Implode action, we lose context of all the events except the last one that came in, so it is a bit difficult to send data back once it goes through the Implode action. I have raised this up with Tines, but I do not know if they are working on this or not. The third thing is the capacity to debug. If my story is not attached to a case, it is a bit difficult to debug if I run into an error. I have to identify the exact event that caused the error and then start debugging from there, so that is not entirely user-friendly. These are the three downfalls that I have noticed with Tines.

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VikramSingh8

Security Delivery Manager at Accenture

Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have taken place. However, the reporting and dashboard are not advanced; they are quite basic, with fewer customizable options. The look and feel of the dashboard could be enhanced. Another area for improvement is in terms of documentation, as every tool and company has its own knowledge base.

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Del Tice

Security Analyst II / SOAR Engineer at a logistics company with 10,001+ employees

Support is pretty top-notch. If they identify an issue, they notify their customers. For instance, they monitor the tenants, and if a problem occurs, they send an email to inform you. They provide a lot of their support through Slack channels. Each customer has a dedicated channel where you can post questions or mention issues you’re facing. You’ll usually receive a response quickly. Recently, they’ve integrated AI into this process, so you often get useful suggestions within a minute. If needed, you can also request a human to take a look. Their response time is generally quick, although it might be slower at night since they aren’t available 24/7.

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Tines mindshare

Product category:

As of April 2026, the mindshare of Tines in the Security Orchestration Automation and Response (SOAR) category stands at 5.3%, down from 5.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Tines	5.3%
Microsoft Sentinel	12.2%
Palo Alto Networks Cortex XSOAR	8.8%
Other	73.7%

Security Orchestration Automation and Response (SOAR)

Key learnings from peers

Last updated Apr 1, 2026

Valuable Features

Tines excels in no-code automation, enabling users to automate tasks without coding expertise. Its vendor-neutral, low-code setup supports API integration and streamlines security operations through seamless tool compatibility. Users appreciate the detailed documentation and live chat support for assistance. Automation in Tines encompasses script scheduling, incident creation, IOC enrichment, blocking, and containment, significantly reducing manual efforts. The ease of integration and excellent customer support are highly valued for optimizing processes efficiently.

"For an analyst, it would take at least one hour to two hours to get the result with this much perfection, but with Tines, it happens instantaneously."
"The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools."
"One of the most valuable features is that it’s a low-code solution."

Room for Improvement

Tines could benefit from additional features and demonstrations, such as video guides for tool usage and improved documentation. Users find the AI implementation isolated and clunky, often preferring manual methods. The reporting and dashboards are considered basic and lack customization options, with a need for visual enhancements. Improving these areas may offer a more comprehensive experience for users, addressing both functionality and ease of understanding.

"There are three things that I would say could be better."
"Reporting and dashboards could be more advanced for deeper analysis."
"They started implementing some AI, and their AI is isolated."

ROI

Users reported significant time savings and improved operational efficiencies with Tines, leading to higher ROI. Automation of repetitive tasks reduced human error, freeing up team members for strategic activities. Companies saw quicker incident response times, resulting in lower downtime and associated costs. Enhanced overall workflow efficiency contributed positively to financial returns. The cost-effectiveness and functionality of Tines were highly valued, making it a worthwhile investment.

Pricing

Tines offers flexible pricing, with options for small to large enterprises. Pricing is based on the number of automated actions and users. Users mention that while the initial cost is competitive, additional charges may apply for premium support and custom integrations. Enterprises find value in the scalable model, allowing them to start small and expand as needed.

Popular Use Cases

Organizations primarily use Tines for automating security operations. Security operation centers utilize it for alert detection, managed detection, and response efforts. It's employed to automate tasks like handling phishing emails, ticket creation, IOC investigations, and ticket assignments. Service-based companies, represented by Vikram, implement Tines services to manage client needs effectively. Users appreciate its role in enhancing efficiency in enterprise security through process automation and task management.

Service and Support

Tines offers efficient customer service with rapid assignment of engineers and timely responses through live chat and Slack channels. They quickly resolve issues and communicate with users about identified problems. Although support hours aren't 24/7, their integration of AI provides fast suggestions. Users appreciate the proactive communication, though they might need additional assistance if answers are unclear. The responsiveness and dedication to solving bugs demonstrate strong support capabilities.

Deployment

Users find Tines's initial setup straightforward and efficient. They appreciate the intuitive design, which facilitates quick deployment without extensive technical expertise. Documentation and support resources provide clear guidance, enhancing user confidence during setup. The process allows integration with existing systems seamlessly, enabling users to automate tasks promptly. Users value the ease of configuration, which significantly reduces the time required to operationalize automation workflows. The overall experience reflects simplicity and user-friendliness.

Scalability

Tines demonstrates impressive scalability, efficiently catering to different teams, including those managing cloud platforms and security. Users reported no performance issues when adding stories or handling tasks. The system handles multiple users accessing and performing automation tasks adeptly. It is scalable and adaptable, supporting teams from various locations securely and effectively with necessary user configurations, permissions, and multi-factor authentication.

Stability

Users find Tines reliable with minimal downtime. They appreciate its consistent performance and its ability to handle automated workflows effectively. Users note its robust infrastructure, which leads to high availability and dependability. Tines demonstrates strong operational stability, providing consistent results in diverse settings without frequent issues. Additionally, users mention smooth integrations with other tools, contributing to a stable experience. Tines maintains efficiency even under substantial workloads.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Security Orchestration Automation and Response (SOAR) Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

Construction Company

Computer Software Company

Healthcare Company

Comms Service Provider

Educational Organization

Outsourcing Company

University

Government

Energy/Utilities Company

Insurance Company

Retailer

Performing Arts

Real Estate/Law Firm

Legal Firm

Media Company

Hospitality Company

Marketing Services Firm

Logistics Company

Recreational Facilities/Services Company

Transportation Company

Consumer Goods Company

Non Profit

Engineering Company

Wellness & Fitness Company

Aerospace/Defense Firm

Wholesaler/Distributor

Pharma/Biotech Company

Compare Tines with alternative products

Learn more about Tines

Known for a vendor-neutral approach, Tines provides detailed documentation and live chat support, allowing for effective integration with other tools, scheduling capabilities, and streamlined processes that save time and effort. Users find it intuitive for efficient task handling, making manual intervention unnecessary. Challenges include the need for more comprehensive documentation and instructional videos, as well as improvements in AI integration and reporting aesthetics. Pricing is also noted as higher compared to alternatives.

What are the most important features of Tines?

No-code and low-code automation: Enables task automation without coding knowledge.
API integration: Facilitates enhanced automation for security operations.
Vendor-neutral approach: Promotes unbiased integration across various tools.
Detailed documentation: Provides users with comprehensive guides and support.
Scheduling capabilities: Allows users to automate workflows efficiently.

What benefits and ROI can users expect from Tines?

Time savings: Automates tasks to reduce manual processes.
Improved efficiency: Streamlines security operations, enhancing productivity.
Comprehensive task handling: Offers intuitive tools for managing complex tasks easily.

Tines primarily serves organizations in the security sector, automating security operations such as alert detection and managed detection and response. It's utilized extensively in security operation centers for tasks like phishing email processing, ticket creation, IOC investigations, and ticket assignments within enterprise security frameworks, with multiple teams delivering Tines services to enhance task handling efficiency.

Author info	Rating	Review Summary
Cyber Security Engineer at a tech vendor with 1,001-5,000 employees	4.0	I value Tines for automating 90-95% of our cybersecurity alert triage and IOC enrichment, significantly saving analyst time. Its API features and customer support are excellent, though the Change Control UI, Implode action, and debugging could improve.
Security Delivery Manager at Accenture	4.5	I work for Vikram, a service-based company delivering Tines services. Tines offers no-code automation, easing integration and improving security operations. It saves time, but its dashboards need more customization, and documentation could be improved for better user experience.
Security Analyst II / SOAR Engineer at a logistics company with 10,001+ employees	5.0	I use Tines for automating tasks like handling phishing emails and ticket management. Its low-code feature is valuable, as it works with any API. However, its AI feels clunky and limited, often making manual tasks easier.
Cyber Security Engineer at News Corp	4.5	We use Tines for enterprise security automation because it's no code and user-friendly. However, more video demonstrations would help. Previously, other platforms were complex, but Tines is easy and compatible, simplifying automation tasks significantly.
Security Operations Center (SOC) Manager at a computer software company with 201-500 employees	4.0	I manage a security operations center and found Tines useful for alert detection and reducing manual work. Although a bit costlier than Torq, which we currently use, Tines increased response time and allowed us to reduce staff by 30%.

Tines Reviews

What is Tines?

Featured Tines reviews

Tines mindshare

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Top industries

Compare Tines with alternative products

Learn more about Tines

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