Service and Support
Tenable Security Center's customer service is agile and knowledgeable, offering multiple tiers of support. Some report excellent assistance, describing staff as prompt and adept. Others notice room for improvement, citing slow response times. While American technical support is praised, European support is seen as slower. The support team is proactive in resolving issues, yet experiences vary in consistency. Customers rate the service between 70% to 90%, noting satisfaction with most interactions.
Deployment
Tenable Security Center's initial setup is straightforward and varies depending on complexity and organization size. Smaller teams find it quick and easy, while larger, geographically dispersed enterprises may face more intricate deployments. Integration and network considerations add to the complexity, requiring multiple administrators or external support. The process may range from a day to several months, depending on infrastructure maturity, resulting in requiring comprehensive network understanding for optimal configuration.
Scalability
Tenable Security Center is highly scalable, accommodating environments from small to large organizations. It efficiently supports varying assets and users with straightforward expansion processes. Users report smooth performance after initial setup adjustments, highlighting its capability to handle substantial growth. It allows for seamless integration with existing environments and concurrent scanning capabilities, often rated highly by users. Despite some minor limitations, its scalability is viewed positively across different industries and regions.
Stability
Tenable Security Center is consistently stable and performs well for users. Rarely experiencing significant issues, it handles large-scale scans efficiently, though minor bugs or quirks occasionally arise. Performance depends largely on resource allocation, and issues are swiftly addressed through updates. Users commonly rate its stability highly, often eight or nine out of ten. Support is effective in managing any disruptions, although some notice resource-related challenges requiring intervention.