Secureworks Taegis XDR Reviews

Clients are primarily using Secureworks Taegis XDR for securing endpoints, networks, and extending to cloud, identity management, and email protection. It functions as an antivirus in enterprise terms, known for being an EDR, MDR, and XDR. For organizations looking for ransomware protection, threat detection, and incident response, it works as cloud security monitoring as well, monitoring cloud environments for any suspicious activity and detecting threats.

Threat hunting and SOC augmentation represent the most special features about Secureworks Taegis XDR, where some of the best people in cybersecurity proactively search, provide reports, and deliver indicators of compromise for any activity in your network. This monitoring and reporting can be conducted weekly or monthly.

Centralized security monitoring and reporting is one of the most valuable aspects, as security fundamentally revolves around compliance. Having a centralized security monitoring platform that detects endpoints, networks, and cloud environments, including servers and switches, is essential. Secureworks Taegis XDR's architecture involves a collector device that collects all your data, even from small laptops, and allows you to monitor everything in one platform. This centralized system provides compliance and security visibility, ensuring evidence and visibility for your security and any compliance requirements you have.

Analytics with Secureworks Taegis XDR give you a full preview of everything on your device. It takes all the inputs and outputs of your infrastructure; for example, if it is a firewall, it scans all of the traffic. While it is not a SIEM, it is an open XDR, which excels at conducting analytics. This represents one of its best features because Secureworks has implemented a machine learning model that can detect and analyze everything independently, providing AI-driven features.

Integration with third-party tools is quite seamless. Secureworks Taegis XDR can integrate with virtually anything. One of the best features of this product is its integration capabilities with multiple sources of EDRs and any operating system, whether protecting Linux or Windows servers. It boasts very good integration, and if a specific integration is not available, you can raise a ticket to Secureworks, and they will work on your integration, whatever it is, even if it is custom-built software.

Secureworks Taegis XDR absolutely aids in efficiency. SOC augmentation extends an organization's existing SOC, which helps reduce alert fatigue significantly. It provides additional threat intelligence and expert investigation, making it very useful for organizations that have a security team but lack twenty-four seven coverage.

If there were a next release of the product, I would like to see an increase in playbooks, specifically for augmentation and automation. Increasing the automation playbooks would be beneficial, as there are templates for implementing automation.

I have not heard anyone report stability issues, and I believe Secureworks Taegis XDR is approximately ninety-nine point nine percent stable without any reliability issues or latency problems.

Secureworks Taegis XDR is very highly scalable.

The customer service from Secureworks is quite helpful. The best aspect of this is the support window; you can click on the support link, and you will connect with a real person, not an AI, who will assist you. Given the high cost of the product, you would expect high-quality support, and security being a critical aspect elevates this expectation. I would rate the support a ten out of ten.

The deployment usually depends on the implementation team itself.

I see a return on investment despite the price being relatively high. It is costly, but it delivers whatever you ask for. Some people perceive advantages and disadvantages here; it can be complex if you want to integrate and tune multiple data sources based on your requirements. While some users find it complicated due to the numerous integrations in their environment, others find it very simple, as it allows for a plug-and-play setup where everything can be read seamlessly, and reports are generated easily.

One negative aspect I always hear from customers is about the cost. This product is not aimed at SMB regular customers, and it is definitely not for small businesses. Cost is a factor when considering this solution, particularly for large environments. Even with notable clients like the Pentagon and Qatar Energy, the high enterprise solution necessitates a total cost of ownership analysis before quoting.

I would not say there is anything that provides a one-to-one comparison with Secureworks Taegis XDR, but I think vendors like CrowdStrike, Fortinet, Palo Alto, and Trend Micro have their own open XDR solutions.

One of the best features of this product is its integration capabilities with multiple sources of EDRs and any operating system, whether protecting Linux or Windows servers. Secureworks Taegis XDR boasts very good integration, and if you do not have that integration, you can raise a ticket to Secureworks, and they will work on your integration, whatever it is, even if it is custom-built software.

The model clients usually use is a hybrid approach, as it can stretch to the cloud. I believe they utilize various cloud providers, including AWS, GCP, and Azure.

I rate this product a nine out of ten overall.

I use Secureworks Taegis XDR within my organization primarily to secure our network infrastructure so that none can access our servers and our devices in the LAN portion.

I appreciate that they introduced the NDR feature and zero-day protection in this product.

The running interface is good enough; I can see the web traffic, web monitor, and application monitor traffic here, so it is adequate for now.

Till now, I have not seen any weak point that needs to be improved in Secureworks Taegis XDR.

I think that since the technology is becoming upgraded, it will be good for Sophos to include more features in future updates of this solution.

Secureworks Taegis XDR is a good product, but it should include AI technology.

I have been working with Sophos for three years, and before that I was working in network-related roles with other devices, including Cisco devices and Chinese Huawei devices such as Huawei routers and Huawei switches.

Till now, we are just using the firewall and not any other devices for analytics tools in this product.

I have not integrated any third-party tools in our network involvement, so there are no issues during integration.

They are very helpful regarding technical support of Sophos.

I can definitely give a rating of 10 for the support because I always receive prompt service from them.

Positive

In our country, we have an authorized vendor from Sophos, and we are purchasing Sophos devices from them.

I say it is easy to deploy Secureworks Taegis XDR.

Two people should be good to complete the implementation.

It requires a couple of days to configure it, then a couple of days to test the scenario, such as what will be the outcome if I deploy the firewall in a running environment and running infrastructure, what will be the output?

The entire deployment took that long.

I took part in the deployment, and in my company, I deployed XGS 4300 in high availability feature.

Definitely, Secureworks Taegis XDR is cost effective for the long run since the product is at a lower cost rather than other brands.

I think Sophos product is comparatively the best price rather than other brands when considering the licensing cost for Secureworks Taegis XDR.

I have not worked yet with product Sophos Labs Intellex.

I have not worked with Sophos Cybersecurity as a service.

I have not used the threat hunting feature of Secureworks Taegis XDR.

I have not used customizable workflows in Secureworks Taegis XDR.

My overall review rating for this product is 8.5.

My main use case for Secureworks Taegis XDR is ingesting logs from all our resources, so we're using it as a SOC.

For example, in our SOC operations, we ingest logs from all our security providers; let's take an example of a firewall using Fortinet. We ingest all the firewall logs to Secureworks Taegis XDR, which then reviews these logs, picks up any malicious activity or abnormalities in the events, and notifies us.

The main purpose of using Secureworks Taegis XDR is as a SOC, and we have playbooks and connectors that help us with remediating risks with the endpoints; it also integrates with the antivirus, which is CrowdStrike. Secureworks Taegis XDR helps us to detect and remediate any vulnerabilities.

In my experience, the best features Secureworks Taegis XDR offers include advanced analytics, which provides an in-depth overview of incidents or events. In case an incident happens, we can go to Secureworks Taegis XDR, check all the logs, as it ingests and correlates all logs and gives us recommendations. It now has AI, which helps with recommended steps we need to take regarding incidents, and the Dell team is always available to look into and investigate incidents when we are unavailable or it's out of office hours.

Regarding features, integration stands out; Secureworks Taegis XDR is integrated with major antivirus security platforms such as CrowdStrike, so it ingests every log from CrowdStrike. If CrowdStrike misses anything, we're confident that Secureworks Taegis XDR will pick it up, automatically creating a ticket and informing us. In critical situations or out of office hours, we get notified or receive a call from the Secureworks Taegis XDR team. It's a very popular and helpful platform for reviewing logs, significantly reducing manpower. Going through all the logs to find abnormalities is very time-consuming, but Secureworks Taegis XDR does it for us, which is the main advantage.

Secureworks Taegis XDR has positively impacted our organization by improving detection rates and reducing our time; as I mentioned, it saves us from manually going through all the logs, which is not practical. Instead, Secureworks Taegis XDR correlates logs from the different security vendors we use, makes recommendations, and detects any abnormalities in events or issues; this is very time-saving for us.

Since using Secureworks Taegis XDR, our organization has definitely saved time; initially, we were manually going through logs to find abnormalities in events, and if we found any, we had to conduct an in-depth investigation through all platforms. With Secureworks Taegis XDR, all logs are in one place, so we just have to look into it and see what went wrong; it saves a lot of time.

At this point, Secureworks Taegis XDR is doing everything intended, so I don't have any recommendations for improvements.

Regarding Secureworks Taegis XDR's AI capabilities, I don't see any governance and security framework details or governance details within the platform.

If Secureworks Taegis XDR could integrate with more tools such as Jira—although it has a limited current integration—that would be great.

I have been using Secureworks Taegis XDR for about four to five years now.

Secureworks Taegis XDR is very stable.

As our organization grows and adds more devices and data sources, I notice no challenges with Secureworks Taegis XDR handling the increased workload; although we had to make some changes as part of the contract, we are a small organization, so I haven't seen any issues when adding a few devices.

Customer support for Secureworks Taegis XDR is not that bad; they are reachable but not super efficient.

Previously, we didn't use any SOC; we were using CrowdStrike as an antivirus platform, so there was no SOC before Secureworks Taegis XDR.

My advice for others looking into using Secureworks Taegis XDR is that it's very much reliable; you can run it on a public cloud, private cloud, or, as we do, on-premises. It's easy to install and deploy the collectors, and once we start using it, not much maintenance is needed, as all collector updates are managed by the Secureworks Taegis XDR team. We only need to log in, check the logs, and it flags anything wrong or malicious by giving severity ratings to each event or incident, which allows us to prioritize our investigations.

I'm not sure about the pricing, setup cost, and licensing; it's managed by the Head of IT.

Before choosing Secureworks Taegis XDR, I think we evaluated Splunk, but ultimately decided to go with Secureworks Taegis XDR.

Regarding the accuracy and reliability of Secureworks Taegis XDR's AI capabilities, accuracy is above 90-95 percent, and it is very much reliable. I would rate this review a 9 out of 10.

The main use for Secureworks Taegis XDR is to triage alerts from low to critical alerts and analyze and investigate different kinds of alerts from the platform. As a SOC analyst, Secureworks Taegis XDR is helpful to check every detection from the client's environment. It helps the SOC analyst to analyze the specific alert and provide more specific or comprehensive investigation or technical reports to clients.

I investigated a case wherein there was an impossible travel of a user or an account while using Secureworks Taegis XDR. The user logged in from different countries, then another country for the second time of his login. Secureworks Taegis XDR helped me to check which countries the user had logged in from and provided more details such as the time of login, the IP address that the user used, and more.

Secureworks Taegis XDR allows us to check or monitor every data collector we are managing and also the users or the endpoints that we are managing in that platform. We can verify if the endpoints or computers of the company have endpoint sensors installed in their endpoints so that we can ensure that their computers are in a managed asset.

I think the best features of Secureworks Taegis XDR simplify the triaging method for SOC analysts. The SOC analyst can check whether the alert is low, high, or critical. Secureworks Taegis XDR auto-triages the specific alerts, and that is the best feature.

The auto-triage feature of Secureworks Taegis XDR makes my workflow easier and efficient. It helped me to shorten the time of responding to every alert and also make my activities productive. I can manage everything that I need to check every alert and detection. This shortens my time of triaging and investigating numerous alerts.

Following the SLA or Service Level Agreement with the clients, we have plenty of time to deeply investigate or analyze the specific alert since using Secureworks Taegis XDR. Since the triaging reduced or the time of investigating is reduced because of the auto-triage of Secureworks Taegis XDR, this positively changes our point of view of investigating alerts and makes our investigation faster.

We manage a lot of alerts and with Secureworks Taegis XDR, we can scrub and triage or decide if the alerts are false positive or true positive in a faster way.

I suggest that we can check also the data sources of every data collector so that we can be informed of what data source the alerts came from and add that to our investigation.

The efficiency or the smooth navigation of the website or the application can be improved in Secureworks Taegis XDR. We can reduce lag or slow navigation of the tool.

I used Secureworks Taegis XDR last year for about less than a year.

Secureworks Taegis XDR is a bit stable in my experience.

Secureworks Taegis XDR can handle increasing workload for us users.

I had a good experience with Secureworks Taegis XDR customer support. They are reachable and they reply in a prompt manner. I have no problem with them.

I used Trend Micro XDR before using Secureworks Taegis XDR.

I did not really switch from Trend Micro XDR to Secureworks Taegis XDR. I just had the opportunity to go to another company where they use an XDR platform.

Secureworks Taegis XDR has been dependable for me regarding its AI capabilities in terms of accuracy and reliability of its output.

The Taegis XDR AI is helpful to analysts such as myself to check and to be more comprehensive of every detection and alert.

It stands out because it is very comprehensive for users or analysts to learn or to analyze the specific alerts. It is also user-friendly or newbie-friendly. New analysts can understand faster how the triaging and investigating an incident is conducted. What keeps it from being a perfect 10 is the occasional lag issues on the platform.

You can also first try to check their certifications regarding Secureworks Taegis XDR.

My overall review rating for Secureworks Taegis XDR is 9 out of 10.

I am working with Trend Micro Vision One, mostly MCC Vision One, for smaller customers. I see a lot of customers opting for known brands such as ESET and Kaspersky. On Trend Micro, Vision One is what we see being pushed a lot here.

On Fortinet, we deal a lot with FortiEDR and their other products: FortiSIEM, FortiNAC, and FortiWAF. We are not yet on FortiCNP, as most of our native cloud customers opt to rely on the platform for vulnerability management and identification. Cloud specialists can advise more on that end, though I am more focused on generic security as opposed to cloud security.

With Sophos, we do everything: XDR, MDR, and Sophos EDR. Regarding the threat hunting features, we do not consume the product ourselves; we resell it to customers. From feedback I have received, the threat hunting is very impactful and requires almost no intervention. If you set it up well, you can leave it to run itself with minimal oversight. The identity threat and detection response of the XDR is quite phenomenal.

The features I find most valuable are the fact that Secureworks Taegis XDR runs itself without any form of intervention. It will detect and deter most indicators of compromise. This makes the job easier for any security officer or information security officer working in an environment. Secureworks Taegis XDR does have its own form of managed services where they can come in with their own SOC services and empower the current analysts you have in place in your work team. This provides almost near-real-time detection and iteration of indicators of compromise.

The capability of Intercept X with XDR to integrate with third-party tools has usually helped my customers' security operations. We usually advocate for an agnostic setup where if you are running Secureworks Taegis XDR, to have it on almost every level. However, we do have instances where you find a customer running a FortiGate firewall and perhaps they are on Microsoft 365 or something similar. The integration with third-party tools is quite good. I know they have significant add-ons that can facilitate and ingest information from almost all known third parties. That is a plus as well.

To answer how Intercept X with XDR can be improved as an end customer, I would need to sit down with the solution. In my own opinion, I think they are continuing to evolve the solution in the right way. They need to accommodate more hybrid ecosystems as we see a lot of customers with interesting setups running different third parties all over the region. The environments are messy. Furthering the integration capabilities with third parties would be beneficial. Of course, there is no harm in also improving the threat detection and response capabilities as well.

There is an AI wave, so it would be interesting to see what they can do with AI in the future. This would make the solution more independent. While human intervention is needed, they can explore what they can do with machine learning and AI capabilities.

I have been working with Secureworks Taegis XDR pretty much since the product has been pushed to the market. I would say it has been a year and a half, close to two.

I would give their technical support a solid nine. I do have customers who also have the MDR package, and the support is quite good.

I have been working only with Comodo, and we dropped it. The moment there was a massive price hike on the licenses and our market is quite price-sensitive. It is a good solution and does a lot, but it all boils down to the costings, unfortunately, here in Kenya.

You do not need to be a genius to set it up. The initial setup is quite straightforward.

I would not know the exact metrics they use to assess the effectiveness of Intercept X with XDR in reducing incident management time, but I would say it significantly reduces any form of incident response. I do know it has AI capabilities, so it does intervene and assist with significantly reducing the incident response time.

It depends on what you are comparing the pricing to, but there is significant value for money there, given what it does. I would say the pricing is fair for the capabilities presented with the solution.

At the moment I do not have alternate solutions, but where I was previously, I was reselling SentinelOne, Comodo, or other products from other vendors as well.

I do have feedback about the customizable workflows. I have a customer who has pretty much loaded the XDR agents on his critical assets, the servers. Once we got it up and running and everything in place, he does not even touch the solution; it does everything for him. When we are talking about workloads and everything, I would say it is pretty much a plug-and-play solution with almost no intervention on what it does. It does pretty much everything for you.

You do need agents on your assets, of course your devices, but all the interfaces are on cloud. There is no need for local storage for your alerts or anything. I would rate this solution an eight overall.

I have known Secureworks Taegis XDR for about three or four years when I forgot about this solution that Broadcom has acquired. They have their security and then I think that was the time that Sophos also introduced their solutions. Most of the products are also in line with each other. If Trend Micro introduced this, of course, CrowdStrike introduced it, and Sophos as well will also introduce a solution like that.

Secureworks Taegis XDR is easy to deploy, although there may be some challenges. Most of the customers have their own IT team and will just ask for the license and they can do it by themselves.

I stand more as a reseller, but not as an integrator. It is more of a delivery and supply of this solution.

I am dealing with universities. The units have been distributed to all the faculty members, the teachers, and some of the admin staff. If someone claims a unit or it is not distributed as one distribution, we supply to them and they store it in their own storage area or storeroom. Then a faculty member claims it and they will provide some installation or initiation of the configuration of the laptop. I think it takes less than two hours to install everything, including the other applications. Of course, they provide buffer time. It is pretty much fast.

The analysis tools in Secureworks Taegis XDR that are most useful from my perspective are important to note. To be frank, I am not a security person. I am more of an infrastructure person. The reason why this solution is only involved or I was exposed to this is because I always bundle a security solution on every unit that we supply to our customers.

I talk about on-premises solutions. It is always on-premises or installed on endpoints.

Hardware compatibility could be an area for improvement. I do not know what the cause is. It is not on the application, but the support that they are asking for. Once we installed everything, it is there and we are good to leave it by themselves. They can administer it and configure it. The only time that they call us is when hardware failures occur.

That is the only room for improvement. Anything else the AVs or the other applications inside it are not that problematic.

I have known Secureworks Taegis XDR for about three or four years when I forgot about this solution that Broadcom has acquired.

Everyone does not utilize everything that is inside the application. I do not know if everybody utilized everything that is inside the application. But as far as we know, as long as their IT installed it, I think it is just there. We just leave it there. We do not have that much problem when it comes to the endpoint. Only if there are hardware issues and so on. On the application, on the antivirus, or things installed on the PC or the laptop, we encountered no problem at all. Once it is there, it is there. I think it is updating by itself. I do not know how their administrators are dealing with it, but the only problem that we encounter is if there are hardware problems such as battery issues.

Sophos support is good and helpful. We always seek support or help from a distributor and they are very accommodating.

I would rate the support from Sophos at an eight out of ten.

I do not know how much time implementation may require, but I think it is pretty much fast because they are doing it on a per-unit basis. For example, they have their storage, we supply the units, the laptops and the desktops, and once the user claims it, most of the customers that we are dealing with are universities.

I am not involved in the deployment. We are not providing the services for them anymore because they are capable.

I am familiar with IBM.

I am familiar with Sophos solutions. Secureworks Taegis XDR is the solution being discussed, which is a Network Detection and Response product.

I do not know if our customers use the threat hunting feature of Secureworks Taegis XDR. I am not sure because whatever is included in the license that we provide, I do not know if they utilize it much.

Customizable workflows in Secureworks Taegis XDR help to consolidate all of the processes. When it comes to Sophos specifically, there is not much complex activities that we have done with our customer. It is more of a direct installation or standalone installation of the solution.

The price for Secureworks Taegis XDR is very competitive. The good thing with Sophos is that it is very competitive with other solutions. In terms of support, they are all the same, but the price is very competitive compared to the other solutions. I would rate this review as a seven out of ten.

I worked with Secureworks Taegis XDR and implemented it for my customers. I deployed Sophos XDR for approximately 2,000 devices.

If your organization is experiencing a malware attack while using Secureworks Taegis XDR, you can directly block the malware from the console. The threat hunting feature was also beneficial.

I do not see any other problems with Secureworks Taegis XDR besides pricing. There is no room for improvement besides the pricing. All the features are already in place.

I have been dealing with Sophos for almost one year.

I do not see any other problems with Secureworks Taegis XDR besides pricing.

Sophos is a good XDR, and I recommend it for large companies since they have approximately 2,000 or 3,000 devices and can implement it as it is the best XDR. Smaller companies cannot afford it because of the price.

I rate the technical support by Sophos a 10.

The implementation is straightforward. It is a centralized deployment with Secureworks Taegis XDR, so you can deploy it through the centralized unit and it will automatically deploy on all those devices.

For 2,000 users, I estimate we required 10 to 11 engineers.

Smaller companies cannot afford it because of the price.

CrowdStrike is a good product, but I do not think it has any advantages over Secureworks Taegis XDR. Both Secureworks Taegis XDR and CrowdStrike are the same.

I did not integrate it with any third-party tools. Sophos is popular in my region. I rate this review a 10.

Secureworks Taegis XDR is designed for customers looking for next-generation antivirus or those who want to protect their systems from ransomware attacks or next-generation attacks. Customers seeking this type of solution primarily look for comprehensive threat protection capabilities.

We use the Threat Hunting feature of Secureworks Taegis XDR. Once we deploy this solution, we get visibility on a dashboard and we come to know what the challenges are in the customer's network. If there is any lateral movement about to happen, we can figure it out and catch it as well. The threat hunting part helps significantly with this capability.

Using Secureworks Taegis XDR has positively impacted our organization overall. It is quite competitive from a price perspective. Price is one of the advantages, and the second advantage is that it has a user-friendly GUI. The rules are very easy to set up and the dashboard is also very good.

To improve Secureworks Taegis XDR, we need to enhance the support part. Although the GUI is very user-friendly, the support needs to be increased for critical P1 tickets.

I have worked with Secureworks for 10 years.

Before working with Secureworks Taegis XDR, we considered other vendors like SentinelOne and CrowdStrike, which are competitors for Secureworks Taegis XDR and are also providing the same solution in the market.

The deployment of Secureworks Taegis XDR is quite simple. We have proper training for that and we have trained our engineers.

In a couple of hours, we are able to deploy Secureworks Taegis XDR. Only the agent deployment takes some time because it is dependent on the customer's number of users and the users' availability.

One person can deploy Secureworks Taegis XDR.

We purchased Secureworks Taegis XDR through a distributor. We place the order on the distributor and the distributor places the order to Secureworks Taegis XDR.

The integration part with third-party tools is easy and is not a challenge.

As of now, we have not worked with customizable workflows in Secureworks Taegis XDR.

I would rate this review as a 9.

We used the solution as an XDR platform but primarily as a secondary alerting system and log repository.

Initially, we found limitations in the XDR's detections, lacking the ability to create customized detection and log parsing rules. This functionality, available in the Cortex XDR platform, wasn't present then. While there might have been changes since then, during our usage, we couldn't easily import or send Syslog data to the platform and could not create custom parsing rules for data recognition and correlation rule alerts. The query builder's functionality could have been more robust, forcing us to create broader exclusions than desired, resulting in a visibility gap due to the inability to make more granular exclusions within the query builder.

I utilized the solution for a year and six months in my previous organization.

The solution is stable. I rate it a nine out of ten.

The solution is scalable. We had it installed on every machine in our company. There were up to 4500 endpoints. I rate the scalability a seven out of ten.

Their technical support typically responded promptly, especially when using the live chat function. They generally met our expectations and provided good incident response timelines.

Positive

The initial setup was straightforward.

The product is good at what it does, but you need to pay attention to what it doesn't do.

I rate Secureworks Taegis XDR a six out of ten.

More from the perspective of SOC to ensure that every endpoint is taken care of from a cybersecurity perspective. It's a complete solution package.

When I go into the portal, I can see how many endpoints are enrolled or how many of them are active in place. I can see the current number of threats that are there in the organization. How many threats have been identified, etc.  I can see which endpoint the critical events are coming in from a security aspect.

It covers every single aspect, and it's one single common platform where you can see everything.

I have been using Secureworks Taegis XDR for three years.

The initial setup is straightforward. 

The pricing is six out of ten. 

I would rate the solution an eight out of ten.