SailPoint Identity Security Cloud Reviews

We use it to manage our lifecycle, to manage our access, and to make certification of our access.

We use it for all approved access and all managed access.

SailPoint Identity Security Cloud offers simplicity and a user-friendly interface, along with excellent support from SailPoint's company.

I am not familiar with other products to compare with SailPoint, but we are satisfied with this project.

Certification functions adequately. However, I think there are limitations with connectors.

We do not have many choices for out-of-the-box connectors, especially regarding infrastructure.

This creates a problem when managing non-human identities and new human identities such as shared accounts or service accounts.

I have been using this for eight years.

I have not directly received support from this company because another department handles all support inquiries.

However, I have heard that everything is functioning well with support from SailPoint teams.

The difference with Saviynt is that it offers tools and investigation capabilities all in a cloud solution.

I know that SailPoint also has a cloud solution, but I am not very familiar with the SaaS solution that SailPoint offers.

Regarding pricing, I believe SailPoint is more expensive compared to Saviynt, but there is a difference.

SailPoint has different tools, greater experience, and works with large companies, so that accounts for the price difference.

We currently use IdentityIQ and do not have SailPoint Identity Security Cloud.

We only have IdentityIQ on-premises.

I do not have extensive experience with analytics, but I know that there are custom reports available to obtain information about data in SailPoint.

I am not entirely familiar with analytics data.

It is difficult to score because you have to compare with another product to assess it.

We are satisfied with IdentityIQ.

However, I understand that we will not have a choice but to move to a cloud solution in the future because SailPoint is not investing in new upgrades or evolution of IdentityIQ.

My overall rating for this product is 7.

We are using SailPoint Identity Security Cloud to manage the identity life cycle, which includes managing recertification, confirming the status of account access, and determining when account access has to be revoked.

We have role management and groups management taken care of, and there are no challenges highlighted in that area.

We have managed our identity governance with SailPoint Identity Security Cloud while dealing with some legacy systems and moving to the latest versions on-prem or cloud related stuff, managing both the physical machines configured in our environment and the on-prem or cloud related machines effectively without seeing any difference in solution speed or service.

There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing.

I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space.

I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.

Positive

The price is on a competitive edge, but as the number of suites and licenses increases, it adds more value. If we need to adhere to compliance like HIPAA, SOX, or GDPR, it remains competitive.

I have been a customer and have handled some of the biggest contracts that Saviynt and SailPoint Identity Security Cloud have managed.

On a scale of 1-10, I rate SailPoint Identity Security Cloud a seven out of ten.

I have experience with AirPods IAQ, primarily for identity and access management. I work on engineering the entire workflow of IAQ, including lifecycle certifications and application integrations as they relate to access management.

We find flexibility to be one of the most valuable features. The solution can be customized to adapt the workflow to our industry, offering considerable flexibility. 

Additionally, it is considered a good solution for large companies due to its scalability and ability to cater to the needs of many customers. It has also enhanced security and provided significant flexibility for our specifications module.

There are more functionalities in the Cloud that could be explored. It's good for big companies, however, I can't compare Identity Cloud with IAQ as we don't use it extensively.

I have five to six years of experience with the product.

The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.

The scalability is good. On a scale of one to ten, I rate it about seven or eight.

I don't handle the setup or configurations, however, our admin team finds it manageable.

We have a team that is responsible for the deployment. About 20% of the team is involved in deployment and configurations.

The product has provided return on investment in terms of enhanced security and flexibility.

I compared SailPoint with Saviynt, and I find IAQ detailed and good.

I would recommend SailPoint IAQ to big companies. 

Overall, I'd rate the solution around eight on a scale of one to ten.

We are proposing automated automation solutions like automatic JML processes, automation of different use cases, segregation of duties, and automation of entitlements. We are using the solution to reduce ticket count and are proposing a migration from SailPoint IQ to SailPoint Identity Security Cloud.

SailPoint Identity Security Cloud has reduced our effort and manual intervention as it is a cloud-based, SaaS-based solution managed by SailPoint itself. It offers high availability and reduces the total cost.

The most valuable features include its ability to integrate with AI and machine learning, the automation of reports, and the built-in connectors that enable easy connection with both legacy and cloud-based applications. 

Its code-less drag-and-drop functionality allows for easier adjustments, and it provides strong support with reduced SLAs compared to SailPoint IQ.

SailPoint lacks some features like privileged account management and access management features found in products like Okta. 

The solution could be improved by incorporating these missing features for a more comprehensive identity and access management product.

SailPoint Identity Security Cloud is a stable product with no major issues observed in projects over the past one or two years. It integrates easily with various applications.

The solution is scalable and can be upgraded to accommodate increased user counts. SailPoint manages the scalability in a cloud-based environment, which reduces the total cost of ownership.

The customer service is excellent, with quick response times and comprehensive support from the SailPoint team. Support for SailPoint Identity Security Cloud is more efficient compared to SailPoint IQ.

Positive

The setup for SailPoint Identity Security Cloud is straightforward since it is a cloud-based solution. SailPoint provides administrative credentials and takes care of the environment, making it a seamless process.

Pricing and licensing are based on the relationship between the customer and the vendor. The costs are slightly higher than SailPoint IQ due to included charges for maintenance.

The solution receives a nine out of ten for being a strong, scalable, and flexible product. It reduces efforts and interventions, offering significant advantages over other identity and access management solutions.

I raise requests on SailPoint, for example, if there is any server-related access needed. I use it more as an end-user, like raising simple tickets for identity access management.

SailPoint is more focused on IT security. I find that the approvals that flow through SailPoint are much better than what ServiceNow offers. SailPoint has an edge in terms of security since administrators have limited access, unlike ServiceNow where you can change everything. This adds a significant security advantage.

The workflow and user interface of SailPoint are not as smooth as ServiceNow's. I find raising a ticket to be too complex, which could be improved for better user-friendliness. Keeping the workflow as easy as possible would allow users to achieve their goals with more ease.

I have been raising requests on SailPoint for two years. I believe we implemented SailPoint around 2022.

I agree that SailPoint was stable during my usage.

SailPoint is scalable, though challenges exist in terms of workflow and user interface design.

SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle tickets without needing to depend on other teams. This provides an edge in customer support.

Neutral

We previously used ServiceNow for identity access management, however, SailPoint was implemented in 2022 for more robust security.

The application installation for SailPoint is straightforward. Challenges may arise at the infrastructure level, such as deciding on the server, database, and technology.

SailPoint is cheaper than ServiceNow, which is very expensive.

We used ServiceNow before switching to SailPoint for more focused IT security.

I would rate SailPoint Identity Security Cloud an eight out of ten. 

My advice would be to make the workflow as easy as possible so that users can achieve their goals with minimal clicks.

There were many use cases. We were looking for implementation of the Joined Mover Leaver and implementing birthright access, RBAC, and certification.

There are two things I find valuable. The product feature is quite nice and simple, especially in terms of the UI and implementation. Additionally, the customer support is very good. Whenever a consultation or solution guidance was needed, the team was available to answer questions and concerns. Furthermore, from a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors. These features are really beneficial.

We have raised a couple of things on the portal, but I can't recollect the details right now. However, we have added them to the support. I don't have any major issues, and all those issues were solution-related and were taken care of in a timely manner. We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.

If you're talking about my personal experience, it's very long. Recently, I completed a project that lasted for two years where we did a greenfield implementation, and I was the Project Manager for that.

I find it stable.

I find it scalable.

Technical support is very good. I would rate them a nine out of ten.

Positive

I haven't worked with the PAM model of SailPoint, only with SailPoint Identity Security Cloud.

There was a challenge, but it was not a big one. It was all managed well, so I don't have concerns where I should raise it.

I am happy with the solution's implementation as a partner, and the client was happy as a customer. Requirement-wise, it was fulfilling all of them, although there were some concerns on a few use cases. I would rate it nine out of ten.

We are system integrators, so we implement and provide consulting around SailPoint. The product is used for identity governance, answering questions like who has access, what they have access to, and whether they should have access, especially for recertification. 

We create processes for role-based access control, attribute-based access control, and policy-based access control. We also handle joiners, movers, and leavers in the organization.

SailPoint helps save time and money, eliminate human error, ensure compliance, improve security, remove orphan identities, handle rogue identities, and ensure there are no redundant identities. 

Additionally, it reduces the operational overhead of audits.

The most valuable feature is the automation. The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic. It brings efficiency in onboarding identities, restoring and extending accesses, and terminating accesses.

The pricing could be improved. Another aspect is that IdentityIQ should be more widely available on the cloud, especially in regions like the Middle East where residency issues are present.

I have been working with IdentityIQ since 2016, which makes it eight years.

IdentityIQ deserves a rating of 12 out of ten for stability. It's extremely reliable.

The solution scales well as long as we provide the necessary resources. I would rate the scalability between 8.5 to nine outof ten.

I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest resorting to expert services.

Neutral

The setup process is complex. For us, being veterans, we know the process very well, and it goes smoothly.

We often help clients with the setup. We make the solution up and running and then hand it over to the client after providing knowledge transfer. We also provide managed services.

The pricing of SailPoint could be better.

Saviynt is a main competitor. However, SailPoint is better since it comes with a legacy and is available in both cloud and on-premises models, unlike Saviynt, which is cloud-only.

Depending on the use case, I recommend asking why SailPoint is needed, as it involves a significant commitment. It is not just a project but a long-term commitment or a marriage with the solution. I'd rate the solution ten out of ten.

The use case involved architecting solutions for LogLabs and a major Canadian bank , focusing on two main user groups: Identity and Access Management users utilizing various heterogeneous IEM platforms like Broadcom, and Active Directory users. The challenge revolved around implementing attestation and governance certification processes, requiring integration for both groups. Specifically, integrating with third-party systems for users on non-AD platforms and with AD for those utilizing it.

The primary objective was to leverage IdentityIQ for identity governance and compliance within the organization. With over two hundred thousand IdentityIQ instances in use and a continual influx, the focus was on streamlining identity governance processes, particularly for onboarding, offboarding, and conducting periodic attestations.

It effectively streamlined our user access management processes, serving as a central hub within our enterprise ecosystem. With various credentialing IdentityIQ access management solutions in place across the organization, SailPoint integrated seamlessly with these systems. It ingested events from these sources, generated reports, and initiated outgoing events and triggers to facilitate appropriate actions based on user and supervisor actions.

The policy management and risk-scoring capabilities of SailPoint IdentityIQ greatly benefited our organization. While we primarily focused on policy enforcement based on written guidelines for identity lifecycle management, we didn't extensively utilize a risk-based approach, as that fell under a separate area of resource management. However, within the policy feature set, SailPoint provided robust options. We were able to categorize users into different groups, such as office users, retail channel users, and backend users. Additionally, we could apply role-based access controls and differentiate between temporary and permanent employees, full-time and part-time staff, and those with specific time-based access requirements or temporary assignments within the organization.

The implementation of IdentityIQ significantly impacted our IT audit and compliance activities. SailPoint was introduced in response to an audit observation, as no prior system was in place and everything relied on manual processes. This lack of automation resulted in gaps and oversights. Implementing SailPoint IdentityIQ for attestation and governance effectively addressed this audit observation and closed the compliance gap.

It played a crucial role in addressing a complex identity management challenge within our company, particularly in the area of credential cleanup. Given the large user population, a dedicated team within the IAM pillar focused on this task. Before SailPoint, it was common to encounter instances where user identities remained active even after individuals had moved roles or left the company. For example, credentials associated with finance or treasury functions would still be accessible, even if the user had transitioned to a different department. Similarly, sensitive data access, such as payroll and HR systems, posed risks if not appropriately managed post-employee departure. SailPoint streamlined the process of managing these identities, effectively identifying and addressing instances where inactive accounts lingered, sometimes for extended periods, thus enhancing overall security and compliance efforts.

One of the most valuable aspects of SailPoint is its open integration interface. In my experience, it seamlessly connected with four different digital identity management solutions, offering both API and low-level code integration options. This flexibility, coupled with extensive documentation and strong support, ensured smooth integration without encountering issues like lost events or operational challenges. 

Additionally, its reporting capabilities are exceptional, providing detailed and granular insights without any issues. Reporting features are highly effective for managing user certifications and role management.

I believe SailPoint could benefit from embracing newer, no-code or low-code approaches, in addition to its already excellent integration and API capabilities. Finding integration experts for SailPoint in the North American market can be challenging, and transitioning to a no-code or low-code setup could reduce dependence on specialized skills. This shift could potentially make development and integration more user-friendly and accessible, opening up new possibilities for easier implementation and customization.

I have been working with it for almost four years.

In my experience, SailPoint IdentityIQ has been stable. While stability may be influenced by the capabilities of other parties involved, I haven't encountered any significant stability issues.

We aimed to implement SailPoint IdentityIQ across our entire enterprise, encompassing over two hundred thousand users. While we were informed that it could scale up to fifty-five to sixty thousand users with ease, scalability considerations required additional backend server resources. This scalability, however, is subject to various factors, including the complexity of integrations and the environment. Ours was particularly complex, involving integration with four distinct IdentityIQ digital identity solutions. I would rate it seven out of ten.

We plan to expand our usage of SailPoint IdentityIQ in the future, with the aim of establishing it as the central product for identity and governance across our organization.

Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process became much smoother. While we faced challenges with offshore support resources, the onshore and nearshore teams provided excellent assistance. I would rate it five out of ten.

Neutral

Broadcom was previously utilized for similar purposes, but it lacked certain capabilities, particularly in terms of traceability and governance functionalities like attestation, recertification, and periodic certifications. Additionally, Broadcom faced support issues and relied on outdated technologies which presented challenges. SailPoint, on the other hand, was sought as a more contemporary and comprehensive solution to address these limitations, offering numerous advantages over Broadcom.

On a scale of one to ten, I would rate the initial setup of SailPoint as a two. It's rarely an easy process, and the ease of setup depends on the resources allocated. However, compared to my experiences with other enterprise systems, SailPoint's setup was relatively better. Its out-of-the-box integration with Broadcom and Active Directory was particularly advantageous, addressing around thirty-five to forty percent of our challenges without requiring additional customization.

The deployment timeline for the initial pilot involving two hundred and fifty users spanned approximately six months from start to finish, including user acceptance testing and production rollout. Similar to other solutions, this process comprised both technical aspects, such as deploying VMs and servers within Azure and configuring settings, as well as procedural and integration components. Integration efforts, in particular, required additional time due to complexities. The selection and onboarding of users, which involved manual processes, also contributed to the duration. However, despite the comprehensive nature of the deployment, there were no significant obstacles encountered along the way. Leveraging a third-party consultancy for implementation, specifically one proficient in SailPoint, proved beneficial as they brought in skilled consultants familiar with the product, facilitating a smoother deployment process. 

From a technological standpoint, our team consisted of two architects, three developers, and project management staff, totaling approximately ten to fourteen internal members. Additionally, we engaged external resources, ranging from four full-time to six to eight part-time personnel, depending on project demands. These resources included database roles, developers, and analysts, some of whom were pulled from Broadcom and Active Directory teams. For ongoing maintenance, a team of six individuals was allocated, with three working full-time on operational tasks and others providing support as needed. This setup ensured smooth operations and support, with dedicated personnel available for day-to-day activities and issue resolution.

I found the pricing to be relatively high. The pilot project for two hundred and fifty users over an eighteen-month period amounted to nearly two million dollars, which I considered to be a significant investment.

As an architect, I feel quite comfortable with this product from end to end. Given my positive experiences and advocacy for SailPoint, I would rate it eight out of ten.

We use the solution for identity management and access requests.

The solution's most valuable feature is its integration with Slack for the notification of access requests.

The solution needs to have more out-of-the-box integration with different applications and solutions. I would like to see the solution integrated with MFA tools like Gemalto, SafeNet, and One Identity.

Many consultancies charge a lot of money for services to implement the solution, which increases the project cost.

I have been using SailPoint Identity Security Cloud for about one year.

SailPoint Identity Security Cloud is a very stable solution.

I rate the solution a nine out of ten for stability.

Previously, around 10,000 users were working with the solution. Our customers for SailPoint Identity Security Cloud are mostly medium and enterprise businesses.

I rate the solution’s scalability ten out of ten.

The solution’s technical support is very good.

Positive

The solution's initial setup is a little complicated, but that's often because a project is complicated. The setup could be easier, but it needs to be flexible to meet a project's demands.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a six out of ten.

The solution can be deployed in some hours. Yeah. It's generally a quick process to deploy the solution. Since it's a cloud service, it's all about trying to get that cloud service to talk to your applications. It's reasonably quick to have things ready, but you need to configure the tool to talk to your systems. The solution can be deployed either on-premises or in the cloud.

It's difficult to say that the solution saved costs because it is quite expensive. Automation may make things easier and less error-prone, but it doesn't save on human power.

The solution's role management capabilities enhance access controls. They help control different types of access and what people can have access to.

The solution has introduced some AI functionalities to improve identity management. However, SailPoint seems uncertain about how the AI had been trained and how the customer data would be safeguarded. AI is used in terms of learning and some security and access requests.

SailPoint Identity Security Cloud is mostly used in the energy utility sector. New users should know what you're trying to achieve with SailPoint Identity Security Cloud. You need to control the tool rather than the tool control what you do. Make sure you understand what you're trying to do with your project. SailPoint Identity Security Cloud is a very good tool that does a lot of things, but you have to configure it to do what you want.

Overall, I rate the solution an eight out of ten.

I use the solution in my company for any customization that needs to be done. If something is not available out of the box, assuming that sometimes one may need to do some customization, it can be done easily with SailPoint IdentityIQ.

The most valuable features of the solution are the workflow and user access, which are the tool's two important features.

The disadvantage of the tool stems in the area of upgrades, especially if you need to do a lot of upgrades in terms of versions. Suppose a user is on SailPoint IdentityIQ Version 6.0 and needs to upgrade to SailPoint IdentityIQ Version 8.0. In that case, the product takes a lot of time, and there is a need to put in a lot of effort, making it an area where improvements are required.

The solution's technical support team's response time and skills need improvement since it is an area where there are shortcomings.

I have been using SailPoint IdentityIQ for eight years. I am the product's system integrator.

It is a pretty stable solution. Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution an eight out of ten.

I deal with the tool's customers, handling small, medium, and large businesses.

I rate the technical support a six out of ten.

Neutral

The product's initial setup phase was satisfactory for our company.

I rate the product's deployment phase a nine on a scale of one to ten points, where one is difficult, and ten means it is easy to deploy.

Depending on the infrastructure where the product is required to be deployed, the deployment process, along with the updates, can take a week's time.

The product is expensive. People need to opt for a licensing plan for one year or three years.

The maintenance requirement depends on the size of the deployment. If the product is used to serve a very large enterprise-sized organization with many users, 15 to 20 people are required to take care of the maintenance. If 50,000 is the product's user base, there is a need to have four to five people to four support the product.

The product's integration capabilities with other solutions can be described as a straightforward process that the tool offers. As long as the application exposes some kind of interface, SailPoint IdentityIQ can integrate with it.

The tool's GUI is user-friendly.

The product requires one to invest in maintenance, upgrades, and other such areas. If it is a small-scale business, I usually suggest SaaS-based systems to such companies so that you don't have to take care of the maintenance. Medium to large-sized businesses can choose SailPoint IdentityIQ.

I rate the tool an eight out of ten.