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Fortinet FortiAuthenticator vs SailPoint Identity Security Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Omada Identity's high initial cost is offset by reduced maintenance costs, improved security, and process efficiency, but ROI measurement is challenging.
Sentiment score
5.4
Fortinet FortiAuthenticator improved security and compliance, yet financial gains are hard to quantify with some citing reduced costs.
Sentiment score
7.6
SailPoint Identity Security Cloud streamlined processes, improved compliance, and reduced costs with automation, yielding ROI in 14-18 months.
It enhances security by ensuring only the right person can access systems, even if their login credentials are compromised.
 

Customer Service

Sentiment score
6.8
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
6.8
Fortinet FortiAuthenticator offers generally responsive support with some variance in effectiveness based on complexity and local availability.
Sentiment score
5.3
SailPoint's customer service is strong and knowledgeable, but some users report delays and language issues in certain regions.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
At times, some technical staff lack knowledge, which delays issue resolution.
Customer service and support are excellent.
Technical support from Fortinet deserves a rating of 10.
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Sometimes, the support is slow, and they often suggest resorting to expert services.
Technical support is very good.
 

Scalability Issues

Sentiment score
7.6
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
7.7
Fortinet FortiAuthenticator offers scalable user capacity and integrates well, though minor manual adjustments may be needed.
Sentiment score
7.2
SailPoint Identity Security Cloud excels in scalability, suitable for large enterprises, but faces challenges with resource allocation and cost.
The scalability of FortiAuthenticator is good, and I would rate it an eight on a scale of one to ten.
I find Fortinet FortiAuthenticator to be highly scalable, and I would rate it an eight out of ten for scalability.
Fortinet FortiAuthenticator should be sufficiently scalable.
The solution scales well as long as we provide the necessary resources.
The solution is scalable and can be upgraded to accommodate increased user counts.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
7.4
Fortinet FortiAuthenticator is generally stable, though hardware defects and syncing issues affect performance in high-volume environments.
Sentiment score
7.9
SailPoint Identity Security Cloud is praised for high stability, seamless integration, reliable performance, and minor non-disruptive bugs.
It remains stable even when the number of concurrent users increases.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
 

Room For Improvement

Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
Fortinet FortiAuthenticator needs improved usability, integration, support, affordability, customization, and stability for better user authentication efficiency.
SailPoint Identity Security Cloud needs improvements in authentication, integration, customization, user interface, and competitive pricing strategy.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
For example, authentication for wireless users expires after 24 hours, requiring re-authentication daily.
I recommend Fortinet make its images migratable between environments.
The technical support could be improved as some staff lacks the necessary knowledge to assist effectively.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
 

Setup Cost

Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
Fortinet FortiAuthenticator is praised for its affordable, straightforward user-based pricing, especially compared to Cisco solutions.
Enterprise users find SailPoint Identity Security Cloud pricing high but justified by its comprehensive features and robust capabilities.
They are lower than some of their competitors.
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions.
SailPoint is cheaper than ServiceNow, which is very expensive.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
 

Valuable Features

Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
Fortinet FortiAuthenticator offers easy setup, cost-effectiveness, strong integration, detailed logging, and flexible two-factor authentication options.
SailPoint Identity Security Cloud offers efficient, scalable identity management with AI integration, automation, and user-friendly governance features.
Technically, the product does everything one would expect from an identity and access management platform.
The integration with FortiToken is outstanding, adding a layer of security for authentication.
We use multi-factor authentication for enhancing security.
The most valuable feature I find in FortiAuthenticator is web filtering.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
From a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (4th), Customer Identity and Access Management (CIAM) (3rd)
Fortinet FortiAuthenticator
Ranking in Identity Management (IM)
9th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
62
Ranking in other categories
Single Sign-On (SSO) (6th), Authentication Systems (3rd), Multi-Factor Authentication (MFA) (1st)
SailPoint Identity Security...
Ranking in Identity Management (IM)
1st
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
71
Ranking in other categories
User Provisioning Software (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (2nd), SaaS Management Platforms (1st), Cloud Infrastructure Entitlement Management (CIEM) (1st)
 

Mindshare comparison

As of July 2025, in the Identity Management (IM) category, the mindshare of Omada Identity is 3.4%, down from 3.5% compared to the previous year. The mindshare of Fortinet FortiAuthenticator is 2.6%, down from 2.7% compared to the previous year. The mindshare of SailPoint Identity Security Cloud is 19.9%, up from 19.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Yonas Abebe - PeerSpot reviewer
Integration capabilities simplify authentication and migration challenges need addressing
The integration capabilities of Fortinet FortiAuthenticator are very interesting, as it can be integrated with third-party devices easily and is straightforward to configure. The integration with FortiToken is outstanding, adding a layer of security for authentication. In addition, it can be used by integrating with zero trust single access, enhancing overall security measures.
Mitch MO - PeerSpot reviewer
Adapts workflows with industry-specific flexibility for big companies
We find flexibility to be one of the most valuable features. The solution can be customized to adapt the workflow to our industry, offering considerable flexibility. Additionally, it is considered a good solution for large companies due to its scalability and ability to cater to the needs of many customers. It has also enhanced security and provided significant flexibility for our specifications module.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
6%
Computer Software Company
16%
Comms Service Provider
9%
Government
8%
Financial Services Firm
7%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
10%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator is not overly expensive compared to other Fortinet subscriptions. However, it would be be...
What needs improvement with Fortinet FortiAuthenticator?
Initially, we deployed Fortinet FortiAuthenticator on VMware and faced challenges when migrating to an OpenStack envi...
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to m...
What is your experience regarding pricing and costs for SailPoint IdentityIQ?
The product is expensive. People need to opt for a licensing plan for one year or three years.
What advice do you have for others considering SailPoint IdentityIQ?
You can use SailPoint Atlas to take identity security to the next level. In SailPoint IIQ, writing a custom connector...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
FortiAuthenticator
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Find out what your peers are saying about Fortinet FortiAuthenticator vs. SailPoint Identity Security Cloud and other solutions. Updated: July 2025.
864,053 professionals have used our research since 2012.