Rally Software Reviews

Organizations report that Rally Software enhances efficiency and process effectiveness by 10 percent, delivering a 15-fold increase in investment returns. It significantly reduces time in testing phases, providing swift uploads of bulk test cases and easier metric extraction for leadership insights. Compared to previous tools like Quality Center, users find it indispensable despite a lack of knowledge about specific pricing. Its cost-effectiveness stands out when compared to other options on the market.

Rally Software employs a user-based licensing model with generally high costs compared to competitors like Jira. Discounts are often available for large-scale licenses, specifically for enterprises with over 100 users. Pricing varies according to the number of modules and can increase with additional functionalities. Organizations highlight the necessity of negotiation for better deals. Despite its comprehensive features, licensing can be seen as expensive, making careful budgeting essential for maximizing ROI in agile environments.

• "I don't know the exact pricing, but I think the tool is priced high. They provide quality workmanship, good software, regular upgrades, and they're always attentive and listen to users. Everything comes with a price. I think it's an expensive solution compared to Jira or other competitors, but it's a complete package."
• "Rally Software costs $50 a month, and for a base account, that price is acceptable."
• "I understand it's a little more expensive. That is why many people prefer Jira."

Rally Software supports Agile and Scrum practices by managing user stories, test cases, and project tracking. It enables dependency mapping, customization for reporting, and aligns with SAFe frameworks. Teams utilize it for planning and coordinating development cycles, tracking progress, and managing agile workloads. It facilitates integration between systems, tracks features and backlogs, and supports portfolio management. Though mostly effective, some users find it cumbersome with a need for better Kanban focus.

Many describe Rally Software's customer service and support as great, with responsive staff and knowledgeable assistance. They find support timely and helpful, particularly with technical issues and integration needs. Some report minimal need for external support due to internal resources. While some experience challenges with case submission, they view Rally Software's responsive support, training, and regular updates positively. Responses range from satisfactory to outstanding in addressing user requirements efficiently.

Users found Rally Software's initial setup intuitive and straightforward, especially when guided by training or consultants. While installing was easy, integrating with other systems posed challenges. Some users noted the initial setup as complex due to multiple configurations and customizations needed. Despite varying experiences, familiarity with Agile concepts and thorough planning facilitated smoother implementation. Many appreciated available support and training resources, which enhanced understanding and usability.

Rally Software is highly praised for its scalability across various company sizes. Users report that it effectively handles large-scale projects with thousands of users and teams. Some experience slowdowns during peak usage or with extensive data, but many find it scalable and suitable for expanding tasks and user bases. It offers strong capabilities for agile planning and team coordination, although some suggest improvements in certain areas or report issues with specific integrations.

Rally Software demonstrates high stability, though some users report occasional slowness, especially with high activity or complex tasks. Despite API connectivity challenges and rare outages, users generally find it reliable and stable. Performance may lag, particularly with large reports, but ongoing improvements are noticed. Some note occasional browser compatibility issues, and minor bugs may arise, especially during maintenance periods. Sporadic system outages occur, but quick responses are typical, ensuring minimal disruption.