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MaheshNattanmai
Sr Project Manager at ITM LLC
Real User
Streamlines the process of managing our projects, brings transparency, and is lightweight and easy to use
Pros and Cons
  • "Overall, it is very intuitive. It is so lightweight and easy to use. It is easy to manage our product backlog and user stories, and it produces great reports."
  • "It is not capturing the number of hours for which each person has worked on certain things. We use many add-ons to let resources enter the time in the user story itself. We use an add-on called Tempo, but it is kind of a lousy add-on. It is not straightforward. Rather than helping us, it creates a lot of confusion. So, instead of looking out for the additional add-on, I would prefer to have the timesheet entered as a part of Jira itself. They are anyways capturing every information they could for each user story, and then we are able to break down all the task lists. For each task, we're also assigning a resource. So, while we're doing it, why can't they allow the users to enter the time that can be created as a report? Right now, we need to acquire the add-on, and the add-on is not great. It is not helping. The add-on is also not free."

What is our primary use case?

I use it to manage my scrum projects and some of the Kanban projects.

In terms of version, they have been updating it every three weeks. It is a kind of a sprint that they do, just like Google Chrome. So, there is no going back and forth. We use a cloud-based application. So, it is always the updated one.

The type of cloud depends on the client. I've been through all kinds of situations: completely public, semi-public, and private. If it is a public cloud, then it is directly from Atlassian. They are providing it. So, there is no middleware.

How has it helped my organization?

It definitely streamlined the process of managing the projects. Earlier, we had a system scattered all over the place. We had information in Excel, Microsoft Project, and some of the other applications that we have, but now, we have everything in Jira itself. So, we create user stories and groom the product backlog. We have kept everything in Jira. It is our single source for project information that anyone can go to. So, we could see a lot of transparency with Jira.

What is most valuable?

Overall, it is very intuitive. It is so lightweight and easy to use. It is easy to manage our product backlog and user stories, and it produces great reports.

What needs improvement?

It is good for single projects, but if you have to manage the portfolio level of the projects, they have a few add-ons that we need to buy and integrate. They can improve this part to manage it in a better way.

It is not capturing the number of hours for which each person has worked on certain things. We use many add-ons to let resources enter the time in the user story itself. We use an add-on called Tempo, but it is kind of a lousy add-on. It is not straightforward. Rather than helping us, it creates a lot of confusion. So, instead of looking out for the additional add-on, I would prefer to have the timesheet entered as a part of Jira itself. They are anyways capturing every information they could for each user story, and then we are able to break down all the task lists. For each task, we're also assigning a resource. So, while we're doing it, why can't they allow the users to enter the time that can be created as a report? Right now, we need to acquire the add-on, and the add-on is not great. It is not helping. The add-on is also not free.

There could also be some additional reports.

For how long have I used the solution?

I have been using Jira for seven to eight years.

What do I think about the stability of the solution?

Stability-wise, it is very good. It is very lightweight. I have used other enterprise-level products to manage the same kind of scrum and Kanban projects and other projects. Other products have many enterprise-level features, but they're very slow and kind of hard to manage.

What do I think about the scalability of the solution?

It is a cloud-based one, so I don't see much difficulty in scaling it. If you want to go from 100 users to 200 users, you will be able to do it without much hassle.

I've been doing a lot of consulting. So, I've seen from five users to the entire organization with more than 500 people using it.

How are customer service and support?

I did contact them through email and discussion forums. I had a limited opportunity to work with them. So, I don't know much about their support.

Which solution did I use previously and why did I switch?

Jira is a kind of the last one I settled on. Before that, I have used products such as Rally and VersionOne. These two are enterprise-level scrum and Kanban tools that are similar to Jira. 

I have also used Asana and Trello. Trello is lightweight, but I wouldn't call it equivalent to Jira. Jira has many features that not many solutions have. 

How was the initial setup?

Most of the time, we are working with the cloud-based one. So, we don't have to set up everything. It is all there. You just buy a monthly subscription package. The workflow configuration, however, would be a bit difficult while you're trying to set it up. In addition, if you have to go down to the permission level, it is a bit different.

What other advice do I have?

Workflow-wise, you need to plan well because once you configure it, you cannot often change a workflow. For each project, the workflow might be different. You might have a development team, a QA team, a configuration team, and a deployment team. When you start a task, you just need to make sure you are covering everyone. In terms of the workflow, you should know what would happen if someone is not there, and what are you going to do. So, you need to make sure that you are covering those things. Other than that, you need to know how much you are going to take care of the hierarchical level permissions. These are two primary things, and then, later on, you can relabel quite a lot of things in terms of how you're using the backlog product and user stories.

I would rate Jira an eight out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director - Quality Management at a performing arts with 1,001-5,000 employees
Real User
Good user interface, easy to implement, and offers good reporting
Pros and Cons
  • "The solution is easy to implement and easy to use."
  • "One thing I would note is that it's hard to know what is included or not in the product. Especially when you begin to try and compare it to other solutions. When you go to a site like VersionOne, they tell you Azure DevOps doesn't have this or that, and when you go to Microsoft, it says VersionOne doesn't have this or that. They could do a better job of laying out exactly what is on offer so customers know going in exactly what they'll get."

What is most valuable?

The most valuable aspect of the solution is the complete tool orchestration within the DevOps. It's great for operations, monitoring, and building tests for deployment.

I like the user interface. It's excellent.

The solution is easy to implement and easy to use.

We've been using their documentation seamlessly. It's been great.

I love it because we have Microsoft Exchange Office 365 and we have all those reports already in place (especially if you're using quality reporting). We get that as an add-on. It comes within the package, so everything is very compatible. The analytics on offer are also very good.

The solution offers great plugins and has great integration capabilities. It runs on configuration management tools like Ansible and Puppet. The monitoring they have for plugins is also excellent. 

Whatever you might need, they seem to have it.

What needs improvement?

We're quite happy with the tool right now. We're not really using it too much. We are also just starting on it, to be honest, so what we've needed so far we've found that it offers. There isn't anything missing that I can see. 

One thing I would note is that it's hard to know what is included or not in the product. Especially when you begin to try and compare it to other solutions. When you go to a site like VersionOne, they tell you Azure DevOps doesn't have this or that, and when you go to Microsoft, it says VersionOne doesn't have this or that. They could do a better job of laying out exactly what is on offer so customers know going in exactly what they'll get.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

In terms of stability, I would say we have no problem with the solution. We have been using the tool for all of our projects and we have no problems with that aspect. If users use virtual missions when they run the testing, everything is even easier.

What do I think about the scalability of the solution?

Scalability, at least for the time that we have been using the solution, hasn't been a problem. We are able to adjust and expand any time of VMs. Any organization that needs to grow its usage should be able to do so easily.

Currently, 40 people are using the solution for one of the projects we're running. We have whoever you could think of in an agile team on it. Everybody from the business analyst to the product managers, to the testers, to the developers, and even to business end-users are on it.

I'm not sure if our organization plans on expanding its usage in the future.

How are customer service and technical support?

I've never personally had to contact technical support, and I haven't heard from anyone in my team about any negative results. I'm not sure if I'd be able to evaluate their services at this time.

Which solution did I use previously and why did I switch?

We previously used Jira, however, we have not switched over completely to Azure DevOps. We now use both.

How was the initial setup?

With manuals, the implementation is much easier. It is quite straightforward.

We are not doing any kind of maintenance on the solution. We don't need to because it's so fast. We are not paying for everything in terms of infrastructure development. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure about the pricing. It's not an aspect of the solution I currently deal with.

Which other solutions did I evaluate?

We're currently looking at VersionOne and CollabNet just to see how they compare to what we currently use, which includes Microsoft Azure DevOps.

I'm new to this company. I've been here only for a year. The previous company, I was using Agile Central, which I really liked because of the user interface. Central was previously called Rally. However, after coming to this company, as they have Jira, I've been using Jira and also, for this one project, Microsoft Azure DevOps. I need to begin considering what I should do at an enterprise level. I'm looking at a variety of options including Microsoft DevOps, VersionOne, CollabNet, and a few more. 

Since we have Microsoft Azure DevOps already in place, I would like something that's similar and competitive. 

What other advice do I have?

I'm not sure which version of the solution we're using at this time.

I personally just love using Microsoft DevOps. I would recommend the solution to anyone. Organizations considering the solution should just go for it and they should get the complete orchestration.

I'd rate the solution eight out of ten. I don't think that I have explored everything extensively yet. Any product definitely will have its own gaps, and since I'm not in a position to understand it 100%, I want to play it safe on ranking it at eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Lead Technologist at a tech services company with 10,001+ employees
Real User
Linking of PI Objectives with different features was cool, but it didn't have integration with Jira

What is our primary use case?

Jira didn't do the portfolio very well, so the use case was trying to do the work with multiple teams. Jira couldn't do that out of the box.

What is most valuable?

The linking of PI Objectives with different features was one of the cool things. It had features, epics, and stories out of the box. 

What needs improvement?

It should just have the integration with Jira. We haven't looked at it since Atlassian bought the product.

For how long have I used the solution?

I had a little bit of experience with it when we tested it. We just did a review of it while trying to compare three products.

How are customer service and support?

We dealt with some folks over there. I can't remember who we worked with there. Their support was really good because…

What is our primary use case?

Jira didn't do the portfolio very well, so the use case was trying to do the work with multiple teams. Jira couldn't do that out of the box.

What is most valuable?

The linking of PI Objectives with different features was one of the cool things. It had features, epics, and stories out of the box. 

What needs improvement?

It should just have the integration with Jira. We haven't looked at it since Atlassian bought the product.

For how long have I used the solution?

I had a little bit of experience with it when we tested it. We just did a review of it while trying to compare three products.

How are customer service and support?

We dealt with some folks over there. I can't remember who we worked with there. Their support was really good because they were trying to sell us the product. They were trying to get a procurement, so they were really nice, but I can't say about the support after the product purchase.

Which other solutions did I evaluate?

We compared AgileCraft, Rally, and ALM Octane. We decided not to go with AgileCraft because of the expense of doing it.

What other advice do I have?

I would rate AgileCraft a seven out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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