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Opsgenie Reviews

Vendor: Atlassian
4.0 out of 5
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What is Opsgenie?

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

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Opsgenie is the #4 ranked solution in top IT Alerting and Incident Management solutions. PeerSpot users give Opsgenie an average rating of 8.0 out of 10. Opsgenie is most commonly compared to PagerDuty Operations Cloud: Opsgenie vs PagerDuty Operations Cloud. Opsgenie is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a performing arts, accounting for 13% of all views.
Buyer's Guide
Opsgenie
December 2025
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Opsgenie mindshare

As of December 2025, the mindshare of Opsgenie in the IT Alerting and Incident Management category stands at 10.9%, down from 18.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Opsgenie10.9%
PagerDuty Operations Cloud17.3%
Rootly8.5%
Other63.3%
IT Alerting and Incident Management

PeerResearch reports based on Opsgenie reviews

TypeTitleDate
CategoryIT Alerting and Incident ManagementDec 30, 2025Download
ProductReviews, tips, and advice from real usersDec 30, 2025Download
ComparisonOpsgenie vs PagerDuty Operations CloudDec 30, 2025Download
ComparisonOpsgenie vs Splunk Cloud PlatformDec 30, 2025Download
ComparisonOpsgenie vs Splunk ITSI (IT Service Intelligence)Dec 30, 2025Download
Suggested products
TitleRatingMindshareRecommending
PagerDuty Operations Cloud4.417.3%97%45 interviewsAdd to research
BigPanda3.83.8%84%19 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

  • "Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."
  • "That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."
  • "Opsgenie has streamlined our communications and alerting."

Room for Improvement

  • "I would like to see improvements in reporting capabilities that could provide additional value."
  • "Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."
  • "The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

ROI

Users experienced a positive ROI from Opsgenie. They reduced costs by over 20% and eliminated the need for multiple service management teams, cutting nearly six full-time positions. Operations were centralized, reducing device overheating risks and preventing major outages at HQ. The monthly cost was significantly lower than the financial benefits observed.

Pricing

  • "The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."
  • "The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."
  • "The solution's prices are exorbitant."

Scalability

Opsgenie appears scalable, accommodating various user numbers and roles. Users can easily integrate and modify configurations with minimal team effort. There is strong support for both cloud and on-premise environments, fitting small to enterprise-level operations. Concerns include user governance on departure and alert delivery to multiple users. Ratings are mixed, from five to nine out of ten, with some companies planning for future expansion. Some believe Opsgenie is especially useful for companies exceeding ten members.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Opsgenie Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business3
Midsize Enterprise5
Large Enterprise6
By reviewers
By visitors reading reviews
Company SizeCount
Small Business82
Midsize Enterprise34
Large Enterprise112
By visitors reading reviews

Top industries

By visitors reading reviews
Performing Arts
13%
Computer Software Company
11%
Transportation Company
8%
Manufacturing Company
6%
University
5%
Retailer
5%
Healthcare Company
5%
Recreational Facilities/Services Company
4%
Educational Organization
4%
Media Company
4%
Comms Service Provider
3%
Financial Services Firm
3%
Real Estate/Law Firm
3%
Legal Firm
3%
Government
3%
Insurance Company
3%
Outsourcing Company
2%
Wholesaler/Distributor
2%
Construction Company
2%
Consumer Goods Company
2%
Energy/Utilities Company
2%
Non Profit
2%
Renewables & Environment Company
2%
Logistics Company
1%

Compare Opsgenie with alternative products

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Learn more about Opsgenie

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems. 

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Opsgenie customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Related questions

  • 163
How do you decide about the alert severity in your Security Operations Center (SOC)?
  • 83
What is an incident response playbook and how is it used in SOAR?
  • 122
What is the difference between mitigation and remediation in incident response?
  • 55
What tools and solutions do you use for automated incident response in an enterprise in 2022?
  • 11
What measures should a business have in place to enable an effective incident response for data breaches?
  • 28
Why a Security Operations Center (SOC) is important?
  • 12
When evaluating Incident Management Software, what aspect do you think is the most important to look for?
  • 13
What are some Incident management best practices to keep in mind?
  • 6
GoDaddy has been hacked again. What can be done better?
  • 19
Why is IT Alerting and Incident Management important for companies?

Product Categories

Product Categories
IT Alerting and Incident Management

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Opsgenie Reviews Summary
Author infoRatingReview Summary
DevSecOps Consultant at a tech services company with 51-200 employees4.5Opsgenie efficiently manages our on-call operations with its seamless integration with Jira Service Management and AWS, offering effective alerting and scheduling features. However, its reporting capabilities could be improved. We found Opsgenie superior to PagerDuty, particularly in pricing and task prioritization.
ITSM Consultant at a consultancy with 501-1,000 employees4.0Opsgenie integrates seamlessly with Jira Service Management, improving incident management and communication. It offers critical features like on-call scheduling, mobile alerts, and third-party app integration, though I wish the full bidirectional functionality with Jira could be restored.
Product Engineering Director at Ace Pointer4.0I use Opsgenie primarily to schedule on-call staff and notify them of alerts, valuing its automatic ticket creation feature. However, it could improve by offering bundle pricing with popular Atlassian products. Previously, I used PagerDuty for similar tasks.
Vice President - Operations and Client Services at a financial services firm with 11-50 employees4.5No summary available
Senior Network & Security Engineer at a tech services company with 5,001-10,000 employees4.0No summary available
Sr software engineer at a tech services company with 5,001-10,000 employees3.5No summary available
System Administrator at OnShift4.0We use Opsgenie for email notifications, and its text and phone call alerts are valuable. However, installing other applications is challenging, and I prefer more flexible reporting. Scalability, pricing, and deployment options could be improved, yet we've seen positive ROI.
Senior Build And Release Engineer at a tech services company with 1,001-5,000 employees4.0No summary available