We performed a comparison between Opsgenie and Splunk Enterprise Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."
"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."
"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."
"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."
"Opsgenie has streamlined our communications and alerting."
"Opsgenie is easy to configure and use."
"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."
"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."
"The most valuable feature of Splunk Enterprise Platform is that it's a customizable solution."
"The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification."
"The most valuable feature of the solution is the analytics part."
"Splunk Enterprise is a wireless enterprise application that can be customized based on training."
"The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system."
"The product is very easy to use."
"Splunk's real-time processing capability has been pretty good for my use cases."
"Splunk Enterprise Platform can be used for security, IT monitoring, and observability."
"OpsGenie needs to keep up with its competitors in terms of new features and pricing."
"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."
"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."
"The user interface could be improved."
"They could introduce many more features."
"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."
"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."
"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."
"There is room for improvement in introducing more AI capabilities onto Splunk Enterprise Platform."
"The solution's license cost is high and can be improved."
"Splunk is not an out-of-the-box solution like Micro Focus or Zabbix. You have to create your request to collect the data and add crucial components to the software."
"Based on my experience, I've noticed areas for improvement, particularly in support. Developers typically interact with support personnel who may lack technical expertise when raising support tickets. This can result in delays as initial interactions involve sharing documents before escalation to higher support levels."
"Integration is an area that can be considered as one of the challenges we face with the solution in our company"
"Splunk Enterprise Platform should include more integrations with other security tools."
"Things have to be managed manually"
"The product doesn’t have prebuilt dashboards."
Opsgenie is ranked 2nd in IT Alerting and Incident Management with 14 reviews while Splunk Enterprise Platform is ranked 6th in IT Alerting and Incident Management with 24 reviews. Opsgenie is rated 8.0, while Splunk Enterprise Platform is rated 8.4. The top reviewer of Opsgenie writes "The price is competitive and it's easy to use and configure". On the other hand, the top reviewer of Splunk Enterprise Platform writes "A platform for monitoring storage, CPU, RAM, Windows logs, and Cisco network logs on large machines". Opsgenie is most compared with PagerDuty Operations Cloud, Splunk On-Call, xMatters , Everbridge IT Alerting and BigPanda, whereas Splunk Enterprise Platform is most compared with Apache Superset. See our Opsgenie vs. Splunk Enterprise Platform report.
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