Opsgenie vs Splunk Enterprise Platform comparison

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #4 with an average rating of 8.5, while Splunk is ranked #5 with an average rating of 8.3. Atlassian holds a 9.4% mindshare in IMS, compared to Splunk’s 2.4% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,310 Views
1,310 Comparison Views

100% willing to recommend

Splunk Enterprise Platform

Read 35 Splunk Enterprise Platform reviews

1,142 Views
377 Comparison Views

94% willing to recommend

Opsgenie

Splunk Enterprise Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk Enterprise Platform compete in the incident management and data analytics sectors. Splunk seems to have the upper hand due to its extensive real-time data processing and analytics capabilities.

Features:Opsgenie offers a rich set of features such as notification, ticket tracking, automation, and customization with third-party applications. It has strong on-call management tools. Splunk Enterprise Platform provides extensive data analysis capabilities, including processing various data formats, real-time analytics, and customizable dashboards and reports.

Room for Improvement:Opsgenie could benefit from enhanced integrations with AWS, Azure, and Google Cloud, improved user-friendliness for configuration, and more competitive pricing. Splunk Enterprise Platform could improve with more out-of-the-box features, better dashboards, enhanced AI capabilities, and more flexible pricing.

Ease of Deployment and Customer Service:Opsgenie is available on cloud-based infrastructure, simplifying deployment across public and private clouds, although customer service experiences vary. Splunk Enterprise Platform is predominantly on-premises, supporting hybrid cloud setups; however, its technical support could benefit from better response times and integration support.

Pricing and ROI:Opsgenie is considered more affordable with scalable plans based on usage, offering efficiency gains that highlight ROI. Splunk Enterprise Platform's high pricing, especially tied to data usage, is a concern for small businesses, yet its comprehensive data handling offers positive ROI for many users.

To learn more, read our detailed Opsgenie vs. Splunk Enterprise Platform Report (Updated: December 2025).

Buyer's Guide

Opsgenie vs. Splunk Enterprise Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Enterprise Platform

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Data Visualization (5th)

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 9.4%, down from 18.5% compared to the previous year. The mindshare of Splunk Enterprise Platform is 2.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Opsgenie	9.4%
Splunk Enterprise Platform	2.4%
Other	88.2%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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FaisalKhan5

SOC A2 at Innodata-ISOGEN

Has streamlined data integration and enabled real-time dashboard visualizations through a powerful search engine

Splunk Enterprise Platform has a vast and versatile powerful search engine with which I can handle all queries, and creating use cases and the search and dashboard is the main selling point, allowing me to visualize live dashboards. The platform has a powerful search engine, allowing the integration of custom AI such as ChatGPT. Splunk Enterprise Platform also has its own Phantom as a SOAR, which is much more refined and gives more accurate results than any other AI integrated SIM tool. In anomaly detection, I can live track anomalies and change the registry. Splunk Enterprise Platform serves as a time-saving solution because integrating other sources such as Syslog or router switch firewall is much easier.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie is easy to configure and use."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

"Opsgenie has streamlined our communications and alerting."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"The rotation and scheduling are beneficial."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

More Opsgenie pros

"The most valuable feature of the solution is the analytics part."

"The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification."

"The best thing about Splunk is you can collect all the data you want, and you can play with the data and do what you want."

"Splunk Enterprise Platform is a good tool to have, but it is expensive."

"The product is very easy to use."

"Splunk is very flexible in handling various formats of data as long as basic rules are adhered to."

"Overall, I rate Splunk Enterprise Platform ten out of ten."

"From a stability perspective, the tool is good."

More Splunk Enterprise Platform pros

Cons

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"The user interface could be improved."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

More Opsgenie cons

"Splunk is not an out-of-the-box solution like Micro Focus or Zabbix. You have to create your request to collect the data and add crucial components to the software."

"It's not easy or feasible to reach out to Splunk directly."

"The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason."

"Pricing is an area that needs improvement, as it is considered high."

"The Splunk Enterprise Platform has room for improvement, particularly in automating the permissions process during app promotions. Currently, permissions are manually set when different teams request an application move to production, which is time-consuming. Automating this process would streamline operations by automatically assigning the appropriate permissions and roles to specific services or teams, reducing the need to review each request ticket manually."

"Splunk can be used primarily to port log files, allowing for easy and quick management of large amounts of logs. However, this can also be a drawback due to the configuration, parsing, and dashboard creation limitations. Communication is stream-based, which means you need to do a lot of pre-emptive setup to get a nice export."

"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."

"The solution's license cost is high and can be improved."

More Splunk Enterprise Platform cons

Pricing and Cost Advice

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The cost of the solution depends on the package you select and is per user."

"The solution's prices are exorbitant."

More Opsgenie pricing and cost advice

"The tool is expensive."

"The solution is expensive, so I rate its pricing a four out of ten."

"The product is expensive, and the cost depends on the amount of data ingestion."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing around seven or eight out of ten."

"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."

"The solution’s pricing is moderate."

"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."

"Splunk Enterprise Platform is an expensive solution."

More Splunk Enterprise Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

13%

Computer Software Company

11%

Transportation Company

Manufacturing Company

Healthcare Company

11%

Hospitality Company

11%

Insurance Company

11%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	1
Large Enterprise	23

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What do you like most about Splunk Enterprise Platform?

The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.

See all answers

What needs improvement with Splunk Enterprise Platform?

The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason. Otherwise, I don't see that Splunk ...

See all answers

What is your primary use case for Splunk Enterprise Platform?

I have implemented the complete Splunk Enterprise Platform structure in my previous organization, implementing the platform, creating use cases, dashboard queries, creating dashboards, and onboardi...

See all answers

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Compared 12% of the time

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Compared 12% of the time

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Product Reports

Buyer's Guide

Opsgenie

December 2025

Download Opsgenie product report

Buyer's Guide

Splunk Enterprise Platform

December 2025

Download Splunk Enterprise Platform product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

Explore data of any type and value — no matter where it lives in your data ecosystem.
Drive business resilience by monitoring, alerting and reporting on your operations.
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go.
Use data from anywhere across your entire organization so you can make meaningful decisions fast.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Information Not Available

Buyer's Guide

Opsgenie vs. Splunk Enterprise Platform

December 2025

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