Opsgenie vs Splunk Enterprise Platform comparison

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #2 with an average rating of 8.3, while Splunk is ranked #5 with an average rating of 8.4. Atlassian holds a 14.7% mindshare in IMS, compared to Splunk’s 1.5% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 93% of Splunk users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,630 Views
1,088 Comparison Views

100% willing to recommend

Splunk Enterprise Platform

Read 34 Splunk Enterprise Platform reviews

91 Views
21 Comparison Views

93% willing to recommend

Opsgenie

Splunk Enterprise Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk Enterprise Platform compete in the incident management and data analytics sectors. Splunk seems to have the upper hand due to its extensive real-time data processing and analytics capabilities.

Features:Opsgenie offers a rich set of features such as notification, ticket tracking, automation, and customization with third-party applications. It has strong on-call management tools. Splunk Enterprise Platform provides extensive data analysis capabilities, including processing various data formats, real-time analytics, and customizable dashboards and reports.

Room for Improvement:Opsgenie could benefit from enhanced integrations with AWS, Azure, and Google Cloud, improved user-friendliness for configuration, and more competitive pricing. Splunk Enterprise Platform could improve with more out-of-the-box features, better dashboards, enhanced AI capabilities, and more flexible pricing.

Ease of Deployment and Customer Service:Opsgenie is available on cloud-based infrastructure, simplifying deployment across public and private clouds, although customer service experiences vary. Splunk Enterprise Platform is predominantly on-premises, supporting hybrid cloud setups; however, its technical support could benefit from better response times and integration support.

Pricing and ROI:Opsgenie is considered more affordable with scalable plans based on usage, offering efficiency gains that highlight ROI. Splunk Enterprise Platform's high pricing, especially tied to data usage, is a concern for small businesses, yet its comprehensive data handling offers positive ROI for many users.

To learn more, read our detailed Opsgenie vs. Splunk Enterprise Platform Report (Updated: June 2025).

Buyer's Guide

Opsgenie vs. Splunk Enterprise Platform

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

2nd

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Enterprise Platform

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Data Visualization (4th)

Mindshare comparison

As of June 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 14.7%, down from 24.1% compared to the previous year. The mindshare of Splunk Enterprise Platform is 1.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

The price is competitive and it's easy to use and configure

We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.

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UzairKhan

Business General Manager at Mutex Systems

Delivers financial benefits and operational efficiency with impactful data analytics capabilities

My advice for those looking to implement Splunk Enterprise Platform is to know the product well and have hands-on workshops or create a lab to gain complete knowledge before proceeding. Regarding maintenance, it does not require much as it is on-premises. Overall, I would rate Splunk Enterprise Platform an eight.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"Opsgenie is easy to configure and use."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

More Opsgenie pros

"The product's most valuable feature is the ability to explain the values and provide insights into transactions."

"It is a scalable solution."

"Splunk is very flexible in handling various formats of data as long as basic rules are adhered to."

"I found the incident notification to be very helpful."

"Splunk Enterprise is a wireless enterprise application that can be customized based on training."

"The solution is very good for monitoring compared to other tools."

"The product is very easy to use."

"The best thing about Splunk is you can collect all the data you want, and you can play with the data and do what you want."

More Splunk Enterprise Platform pros

Cons

"The user interface could be improved."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"I would like to see improvements in reporting capabilities that could provide additional value."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

More Opsgenie cons

"Based on my experience, I've noticed areas for improvement, particularly in support. Developers typically interact with support personnel who may lack technical expertise when raising support tickets. This can result in delays as initial interactions involve sharing documents before escalation to higher support levels."

"The support offered by Splunk Enterprise Platform has certain shortcomings that need improvement."

"While Splunk Enterprise Platform is a good product, it is expensive. Additionally, it is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively."

"Splunk can be used primarily to port log files, allowing for easy and quick management of large amounts of logs. However, this can also be a drawback due to the configuration, parsing, and dashboard creation limitations. Communication is stream-based, which means you need to do a lot of pre-emptive setup to get a nice export."

"Areas for improvement include enhancing dashboards, reports, alerts, and the monitoring console."

"There is room for improvement in introducing more AI capabilities onto Splunk Enterprise Platform."

"Integration is an area that can be considered as one of the challenges we face with the solution in our company"

"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."

More Splunk Enterprise Platform cons

Pricing and Cost Advice

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"The solution's prices are exorbitant."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

More Opsgenie pricing and cost advice

"The tool is expensive."

"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."

"Splunk Enterprise Platform is an expensive solution."

"Product pricing is typically annual, and discounts are often available for longer-term commitments."

"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."

"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."

"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing around seven or eight out of ten."

More Splunk Enterprise Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

30%

Financial Services Firm

Media Company

Manufacturing Company

Hospitality Company

14%

Financial Services Firm

13%

Insurance Company

11%

Healthcare Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What do you like most about Splunk Enterprise Platform?

The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.

See all answers

What needs improvement with Splunk Enterprise Platform?

For future updates of Splunk Enterprise Platform, I would like to see integration by GUI. The integration should be improved with the UI.

See all answers

What is your primary use case for Splunk Enterprise Platform?

The use cases for Splunk Enterprise Platform ( /products/splunk-enterprise-platform-reviews ) vary depending on the specific scenario. Splunk Enterprise Platform ( /products/splunk-enterprise-platf...

See all answers

Comparisons

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Compared 48% of the time

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Compared 12% of the time

Splunk On-Call vs Opsgenie

Compared 11% of the time

Everbridge IT Alerting vs Opsgenie

Compared 7% of the time

xMatters vs Opsgenie

Compared 7% of the time

More Opsgenie Competitors

Apache Superset vs Splunk Enterprise Platform

Compared 69% of the time

Hubble vs Splunk Enterprise Platform

Compared 19% of the time

Splunk Cloud Platform vs Splunk Enterprise Platform

Compared 12% of the time

More Splunk Enterprise Platform Competitors

Product Reports

Buyer's Guide

Opsgenie

June 2025

Download Opsgenie product report

Buyer's Guide

Splunk Enterprise Platform

May 2025

Download Splunk Enterprise Platform product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

Explore data of any type and value — no matter where it lives in your data ecosystem.
Drive business resilience by monitoring, alerting and reporting on your operations.
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go.
Use data from anywhere across your entire organization so you can make meaningful decisions fast.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Information Not Available

Buyer's Guide

Opsgenie vs. Splunk Enterprise Platform

June 2025

Free Report: Opsgenie vs. Splunk Enterprise Platform

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