Opsgenie vs Splunk Enterprise Platform comparison

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #2 with an average rating of 8.3, while Splunk is ranked #5 with an average rating of 8.4. Atlassian holds a 14.3% mindshare in IMS, compared to Splunk’s 1.7% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 93% of Splunk users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,615 Views
1,615 Comparison Views

100% willing to recommend

Splunk Enterprise Platform

Read 34 Splunk Enterprise Platform reviews

719 Views
158 Comparison Views

93% willing to recommend

Opsgenie

Splunk Enterprise Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk Enterprise Platform compete in the incident management and data analytics sectors. Splunk seems to have the upper hand due to its extensive real-time data processing and analytics capabilities.

Features:Opsgenie offers a rich set of features such as notification, ticket tracking, automation, and customization with third-party applications. It has strong on-call management tools. Splunk Enterprise Platform provides extensive data analysis capabilities, including processing various data formats, real-time analytics, and customizable dashboards and reports.

Room for Improvement:Opsgenie could benefit from enhanced integrations with AWS, Azure, and Google Cloud, improved user-friendliness for configuration, and more competitive pricing. Splunk Enterprise Platform could improve with more out-of-the-box features, better dashboards, enhanced AI capabilities, and more flexible pricing.

Ease of Deployment and Customer Service:Opsgenie is available on cloud-based infrastructure, simplifying deployment across public and private clouds, although customer service experiences vary. Splunk Enterprise Platform is predominantly on-premises, supporting hybrid cloud setups; however, its technical support could benefit from better response times and integration support.

Pricing and ROI:Opsgenie is considered more affordable with scalable plans based on usage, offering efficiency gains that highlight ROI. Splunk Enterprise Platform's high pricing, especially tied to data usage, is a concern for small businesses, yet its comprehensive data handling offers positive ROI for many users.

To learn more, read our detailed Opsgenie vs. Splunk Enterprise Platform Report (Updated: July 2025).

Buyer's Guide

Opsgenie vs. Splunk Enterprise Platform

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

2nd

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Enterprise Platform

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Data Visualization (5th)

Mindshare comparison

As of August 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 14.3%, down from 23.7% compared to the previous year. The mindshare of Splunk Enterprise Platform is 1.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

The price is competitive and it's easy to use and configure

We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.

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UzairKhan

Business General Manager at Mutex Systems

Delivers financial benefits and operational efficiency with impactful data analytics capabilities

My advice for those looking to implement Splunk Enterprise Platform is to know the product well and have hands-on workshops or create a lab to gain complete knowledge before proceeding. Regarding maintenance, it does not require much as it is on-premises. Overall, I would rate Splunk Enterprise Platform an eight.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

"The rotation and scheduling are beneficial."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

More Opsgenie pros

"Splunk's real-time processing capability has been pretty good for my use cases."

"From a stability perspective, the tool is good."

"The most valuable feature of Splunk Enterprise Platform is that it's a customizable solution."

"Splunk Enterprise Platform can be used for security, IT monitoring, and observability."

"Splunk Enterprise Platform is a good tool to have, but it is expensive."

"What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."

"Splunk Enterprise enhances data analytics with its AI capabilities."

"Splunk is very flexible in handling various formats of data as long as basic rules are adhered to."

More Splunk Enterprise Platform pros

Cons

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."

"The user interface could be improved."

"They could introduce many more features."

More Opsgenie cons

"Things have to be managed manually"

"The solution's license cost is high and can be improved."

"There should be continuous customer engagement and training programs on the new features and capabilities introduced by the solution."

"The platform is too expensive for small businesses. Splunk should focus more on delivering something for small businesses and entrepreneurs."

"The support offered by Splunk Enterprise Platform has certain shortcomings that need improvement."

"Pricing is an area that needs improvement, as it is considered high."

"Splunk could improve by enhancing its graphical view functionality. Compared to other BI tools, Splunk's graphic features are limited; customers desire detailed, rich visual effects, like world maps showing threat attacks as animations."

"The product doesn’t have prebuilt dashboards."

More Splunk Enterprise Platform cons

Pricing and Cost Advice

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"The solution's prices are exorbitant."

"The cost of the solution depends on the package you select and is per user."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

More Opsgenie pricing and cost advice

"I rate the product's pricing a ten on a scale of one to ten, where one is cheap, and ten is expensive. It is a very pricey tool."

"The solution is expensive, so I rate its pricing a four out of ten."

"If you exceed your licensed limit, the product will issue a warning, typically a five-license warning. Additionally, they send daily email notifications informing you about the breach. This prompts you to consider options such as minimizing logs or acquiring additional licensing to address the issue."

"Splunk Enterprise Platform is an expensive solution."

"There are yearly payments to be made towards the licensing costs attached to the solution."

"Product pricing is typically annual, and discounts are often available for longer-term commitments."

"I have heard from my managers that Splunk Enterprise Platform is an expensive solution."

"The solution's pricing increases with the amount of data used. This pricing model is acceptable because it aligns with the security features provided. It ensures that the price reflects the level of security and the amount of data we're managing."

More Splunk Enterprise Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

25%

Performing Arts

Financial Services Firm

Media Company

Manufacturing Company

12%

Hospitality Company

12%

Insurance Company

11%

Healthcare Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What do you like most about Splunk Enterprise Platform?

The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.

See all answers

What needs improvement with Splunk Enterprise Platform?

For future updates of Splunk Enterprise Platform, I would like to see integration by GUI. The integration should be improved with the UI.

See all answers

What is your primary use case for Splunk Enterprise Platform?

The use cases for Splunk Enterprise Platform ( /products/splunk-enterprise-platform-reviews ) vary depending on the specific scenario. Splunk Enterprise Platform ( /products/splunk-enterprise-platf...

See all answers

Comparisons

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Compared 13% of the time

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Compared 11% of the time

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Compared 8% of the time

Everbridge IT Alerting vs Opsgenie

Compared 7% of the time

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Apache Superset vs Splunk Enterprise Platform

Compared 51% of the time

Hubble vs Splunk Enterprise Platform

Compared 21% of the time

Splunk Cloud Platform vs Splunk Enterprise Platform

Compared 17% of the time

Splunk ITSI (IT Service Intelligence) vs Splunk Enterprise Platform

Compared 11% of the time

More Splunk Enterprise Platform Competitors

Product Reports

Buyer's Guide

Opsgenie

August 2025

Download Opsgenie product report

Buyer's Guide

Splunk Enterprise Platform

July 2025

Download Splunk Enterprise Platform product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

Explore data of any type and value — no matter where it lives in your data ecosystem.
Drive business resilience by monitoring, alerting and reporting on your operations.
Create custom dashboards and data visualizations to unlock insights from anywhere — in your operations center, on the desktop, in the field and on the go.
Use data from anywhere across your entire organization so you can make meaningful decisions fast.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Information Not Available

Buyer's Guide

Opsgenie vs. Splunk Enterprise Platform

July 2025

Free Report: Opsgenie vs. Splunk Enterprise Platform

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