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Opsgenie vs Splunk ITSI (IT Service Intelligence) comparison

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #2 with an average rating of 8.3, while Splunk is ranked #4 with an average rating of 8.2. Atlassian holds a 14.6% mindshare in IMS, compared to Splunk’s 2.9% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
Opsgenie
Read 14 Opsgenie reviews
  • 1,638 Views
  • 1,111 Comparison Views
100% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 238 Views
  • 26 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk ITSI are leaders in the IT service management category. Splunk ITSI likely has the upper hand due to its advanced analytics capabilities and broader data handling features.

Features: Opsgenie provides comprehensive alerting and seamless integration with Atlassian products, highlighting flexible alert notifications and ease of use. It offers critical incident management functionality tailored for smaller teams. Splunk ITSI excels with its advanced analytics, machine learning integrations, and extensive data visualization tools like glass tables and service analyzers, making it suitable for enterprises requiring deep data insights.

Room for Improvement: Opsgenie users seek better cloud integration, enhanced automation features, and a more robust API, alongside improved reporting and Atlassian product integration. Splunk ITSI could improve its pricing, ease of dashboard setup, and predictive analytics capabilities. Users also desire more out-of-the-box solutions to simplify implementation and reduce alert noise.

Ease of Deployment and Customer Service: Opsgenie offers easy cloud-based deployment, which aligns well with public cloud environments, and generally positive customer service feedback with some variance in localized support. Splunk ITSI supports hybrid and on-premises deployments, which supports complex infrastructures but has received mixed reviews about its customer service, particularly delays in certain regions.

Pricing and ROI: Opsgenie's tiered pricing is attractive for small to medium businesses, with added value seen in integrations with tools like Jira Service Management, contributing to reduced costs and improved efficiency. Splunk ITSI, though considered premium-priced, justifies its cost for enterprises needing robust data analytics. Users report an impressive ROI due to its comprehensive features, which provide long-term strategic value.

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Buyer's Guide
Opsgenie vs. Splunk ITSI (IT Service Intelligence)
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Opsgenie
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in IT Alerting and Incident Management
4th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (11th)
 

Mindshare comparison

As of July 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 14.6%, down from 23.7% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.9%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Syed Mohammad Arshad - PeerSpot reviewer
The price is competitive and it's easy to use and configure
We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.
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Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The rotation and scheduling are beneficial."
"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."
"Opsgenie has streamlined our communications and alerting."
"This is a scalable solution. I would rate it a nine out of ten for scalability."
"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."
"Opsgenie is easy to configure and use."
"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."
"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."
More Opsgenie pros
"Having a structure on how to resolve incidents is the most valuable aspect."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"It's scalable and expands well."
"The service analyzer view and automatic creation of incidents are valuable."
"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."
"Our mean time to detect is down to five minutes."
"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."
"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."
"OpsGenie needs to keep up with its competitors in terms of new features and pricing."
"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."
"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."
"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."
"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."
"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."
More Opsgenie cons
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"Quality-of-life features have room for improvement."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"It was an intimidating tool for us to jump into at the beginning."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."
"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."
"The solution's prices are exorbitant."
"The cost of the solution depends on the package you select and is per user."
"From the pricing perspective, they are on the higher side as compared to other competitors."
"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."
"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."
"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."
More Opsgenie pricing and cost advice
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"The pricing of Splunk is a bit high."
"It would have been good if the product cost was much lower."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Pricing has some room for improvement."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
28%
Financial Services Firm
8%
Media Company
6%
Manufacturing Company
6%
Financial Services Firm
20%
Computer Software Company
11%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Opsgenie?
That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.
See all answers
What is your experience regarding pricing and costs for Opsgenie?
The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.
See all answers
What needs improvement with Opsgenie?
Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

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Product Reports

Buyer's Guide
Opsgenie
June 2025
Opsgenie reportDownload Opsgenie product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
June 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems. 

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Opsgenie vs. Splunk ITSI (IT Service Intelligence)
June 2025
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