Opsgenie vs Splunk ITSI (IT Service Intelligence) comparison

Atlassian and Splunk are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #4 with an average rating of 8.5, while Splunk is ranked #3 with an average rating of 8.4. Atlassian holds a 9.4% mindshare in IMS, compared to Splunk’s 2.2% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

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1,310 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 51 Splunk ITSI (IT Service Intelligence) reviews

2,996 Views
330 Comparison Views

97% willing to recommend

Opsgenie

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jan 2, 2025

Opsgenie and Splunk ITSI are leaders in the IT service management category. Splunk ITSI likely has the upper hand due to its advanced analytics capabilities and broader data handling features.

Features: Opsgenie provides comprehensive alerting and seamless integration with Atlassian products, highlighting flexible alert notifications and ease of use. It offers critical incident management functionality tailored for smaller teams. Splunk ITSI excels with its advanced analytics, machine learning integrations, and extensive data visualization tools like glass tables and service analyzers, making it suitable for enterprises requiring deep data insights.

Room for Improvement: Opsgenie users seek better cloud integration, enhanced automation features, and a more robust API, alongside improved reporting and Atlassian product integration. Splunk ITSI could improve its pricing, ease of dashboard setup, and predictive analytics capabilities. Users also desire more out-of-the-box solutions to simplify implementation and reduce alert noise.

Ease of Deployment and Customer Service: Opsgenie offers easy cloud-based deployment, which aligns well with public cloud environments, and generally positive customer service feedback with some variance in localized support. Splunk ITSI supports hybrid and on-premises deployments, which supports complex infrastructures but has received mixed reviews about its customer service, particularly delays in certain regions.

Pricing and ROI: Opsgenie's tiered pricing is attractive for small to medium businesses, with added value seen in integrations with tools like Jira Service Management, contributing to reduced costs and improved efficiency. Splunk ITSI, though considered premium-priced, justifies its cost for enterprises needing robust data analytics. Users report an impressive ROI due to its comprehensive features, which provide long-term strategic value.

To learn more, read our detailed Opsgenie vs. Splunk ITSI (IT Service Intelligence) Report (Updated: December 2025).

Buyer's Guide

Opsgenie vs. Splunk ITSI (IT Service Intelligence)

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (12th)

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 9.4%, down from 18.5% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.2%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	2.2%
Opsgenie	9.4%
Other	88.4%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

"The rotation and scheduling are beneficial."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

More Opsgenie pros

"We liked the built-in calculation of health scores."

"I find the episode review, glass tables, and correlation search features very useful."

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

"The most valuable features are the service analyzer and Glass Tables."

"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."

"The most valuable features of Splunk ITSI are event analytics and service insight."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

"Alerts and episodes are valuable to me."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"They could introduce many more features."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"I would like to see improvements in reporting capabilities that could provide additional value."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

More Opsgenie cons

"Splunk ITSI should include ease of integration and more templating."

"I believe the refresh time should be faster."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"Quality-of-life features have room for improvement."

"The problem becomes the price, as Splunk is an expensive product."

"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

"The solution should integrate more features in NEAP."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The solution's prices are exorbitant."

"The cost of the solution depends on the package you select and is per user."

More Opsgenie pricing and cost advice

"It would have been good if the product cost was much lower."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Splunk ITSI is expensive."

"Pricing was pretty good, and it is possible to just add on the features we want."

"Pricing has some room for improvement."

"Splunk ITSI is expensive."

"Splunk ITSI is expensive compared to other tools."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

13%

Computer Software Company

11%

Transportation Company

Manufacturing Company

Financial Services Firm

17%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

See all answers

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Product Reports

Buyer's Guide

Opsgenie

December 2025

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Buyer's Guide

Splunk ITSI (IT Service Intelligence)

December 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Opsgenie vs. Splunk ITSI (IT Service Intelligence)

December 2025

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