We use Auvik Network Management to monitor the networks of our clients who subscribe to our network monitoring service. This includes everything from backing up and restoring configurations to maintaining a complete network map.
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We use Auvik Network Management to monitor the networks of our clients who subscribe to our network monitoring service. This includes everything from backing up and restoring configurations to maintaining a complete network map.
The interface is incredibly user-friendly for basic tasks. However, more advanced features require some effort to learn and master. Overall, I appreciate the intuitive design that allows me to simply point someone to the interface and say "figure it out," and they can usually do so without much difficulty.
Auvik's configuration backups have been incredibly beneficial. They've saved us on multiple occasions in a pinch. The same goes for remote access - it allows us to troubleshoot issues remotely without having to immediately send someone on-site. We saw these benefits almost right away. We've had some client onboarding experiences that were quite challenging. However, by deploying Auvik, we were able to sort out the devices and identify the issues that same night.
It has empowered our entry-level technicians to resolve more tickets independently. Our company uses a tiered support system, and the help desk is primarily staffed by tier-one technicians whose expertise may not be as strong in networking. However, with Auvik's assistance, they can still identify basic problems, such as a network outage caused by a switch malfunction. In these cases, they can at least diagnose the issue or perform initial troubleshooting before escalating it to the appropriate team.
Auvik has significantly reduced our overall mean time to resolution. In some cases, this improvement is because resolving the issue remotely with Auvik avoids the need to send someone on-site, which could have taken a significant amount of time – up to one or two hours for the drive alone. Thanks to Auvik, we can now resolve these issues in some cases in as little as half the original time, or even a quarter.
Auvik helps us reduce the time spent on setting up maintenance tasks, troubleshooting issues, and resolving them. As the person who performs quarterly network maintenance for our paying clients, Auvik is a game-changer. It allows me to easily export all the necessary information, identify devices that need patching, and get started quickly. This saves me a significant amount of time. Thanks to Auvik, I've been able to reduce the time it takes to complete maintenance tasks from a full month to just two weeks.
Topography mapping is incredibly useful, especially when it's functioning properly. It's important to note that there have been some issues with it in the past. However, when it's working, the map is fantastic for locating even small devices. You can quickly identify the specific switch a device is connected to and troubleshoot issues like port connectivity. Additionally, remote access is incredibly helpful, and I use it frequently.
Recently, the map performance has become incredibly slow, even for small maps. For example, simply changing a device type can take up to five or ten minutes to reflect the change. This seems to be a new issue that has only emerged in the past few weeks.
I have been using Auvik Network Management for three years.
Auvik had been running flawlessly until the past few weeks when we started experiencing incidents where the entire site would crash for a half hour.
Auvik's scalability is great. It allows me to manage multiple sites easily. For example, a client can sign up with 15 sites, and I can simply add their website information and deploy Auvik to all of them in one go.
I frequently contact Auvik's technical support. They are incredibly fast to respond, even if an issue isn't immediately resolved. In those cases, they efficiently escalate the issue to the appropriate team to ensure I get the right answers. For simpler questions, they can quickly direct me to the relevant documentation, often within minutes. Additionally, their communication style is friendly and helpful.
Positive
I am responsible for the Auvik deployments for our clients. These deployments are straightforward. For a typical deployment, excluding any on-site work such as deploying physical collectors for clients without server sites, the process takes less than an hour. This includes entering all credentials, subnets, and other necessary information. The deployment time remains consistent even for larger sites.
Some of our clients have complex network setups, with up to 17 devices. This includes configuring them with all the necessary credentials. I'm currently working on assigning designations to devices that are functioning properly. My meticulousness added about two hours to this task, but overall, it should be completed within half a business day.
I'm generally responsible for deployments. However, if someone else needs to handle them, they can follow the combined documentation – both what I've written and what Auvik provided. It's worth noting that Auvik's documentation is incredibly thorough and helpful.
I evaluated Liongard, but I was not impressed with them.
I'm not entirely sure why our company ultimately chose Auvik, but I've been a strong advocate for keeping it. It offers a wide range of functionalities in a single tool, which is something we lack in other areas. For instance, when we acquired another MSP and integrated it into our system, they were using Liongard. While Liongard serves its purpose, Auvik consolidates all the necessary features into one platform. This provides us with a unified view of our IT infrastructure instead of having to manage separate tools.
I would rate Auvik Network Management ten out of ten.
Maintenance for Auvik is minimal.
To ensure a seamless rollout, new users should gather all their documentation and credentials beforehand. Having everything readily available will significantly expedite and smooth the deployment process.
We used Auvik to monitor the networks of our two separate companies. Each company operates on its large network, with approximately 100 to 150 employees.
We implemented Auvik for better visibility of the network.
The intuitiveness of the interface was good. It was not that hard to use.
The network map offers a real-time view of our entire network. Gaining real-time visibility is simple by using the network map and dashboard. We can start by navigating from the top level of the network down to specific elements we're interested in. Alternatively, we can select a specific network segment from the left-hand column for a more focused view.
While Auvik would have provided us with complete visibility into our network, our reliance on rented switches limited our control and prevented them from functionalities like syslog.
We saw the benefits of Auvik as soon as it was deployed.
Auvik helps us reduce our mean time to resolution for network connectivity issues. When a device is unexpectedly disconnected, Auvik can pinpoint the problem quickly. This is especially helpful for troubleshooting complex issues, like a downed VPN.
The most valuable feature of Auvik is its ability to drill down and identify unusual activity on the network, such as unauthorized devices connecting to our Wi-Fi.
One drawback I found with Auvik was its inability to generate clear network diagrams. The connection lines appeared messy, and devices weren't grouped logically. In contrast, HP OpenView, which I used previously, produced well-organized network maps.
I have been using Auvik for 3 years.
Auvik was stable with no crashes or downtime.
Scaling Auvik was easy because it integrates with Discovery. We were able to collect syslogs from controllable devices like firewalls, but Auvik would likely perform even better in an environment where we have control over the switches as well.
In the past, we used HP OpenView. It consisted of two very different programs. Our current solution, which we've been using for some time now, allows for remote connections to machines and collaboration with users. This functionality was absent in Auvik, which would have been a valuable addition. With our current system, we can simply right-click on a machine and initiate a remote connection through tools like Screen Connect or Splashtop.
Auvik was a very good network mapping tool. However, the lines on the map could sometimes be misaligned, making it difficult to understand the network layout. Additionally, a major limitation of Auvik was the lack of remote control functionality. Ideally, the tool would allow administrators to look up a user and connect to their machine's file controller while on the phone with the user for troubleshooting purposes.
Deploying Auvik as a virtual machine is surprisingly easy. We download the template, import it into VMware, and it configures itself automatically.
I completed the deployment in a couple of days.
The implementation was completed in-house.
While Auvik's pricing was attractive, we ultimately had to make budget cuts. After evaluating our various solutions, Auvik was not the best fit for our current needs.
I would rate Auvik 9 out of 10.
Auvik has the potential to reduce the time spent on setup, maintenance, and troubleshooting. While we didn't fully utilize it for that purpose, it could have offered some benefits. However, we ultimately decided to discontinue using Auvik because it lacked features available in our other tools, creating some redundancy.
No maintenance was required on our end.
Auvik offers a demo program. You simply load and install the provided VM template. I can't recall the exact length of the demo period, but I highly recommend trying it out.
